This inspection was carried out on 2nd November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Abbeyfield St Martins The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: St Martins Martin Square Larkfield Aylesford Kent ME20 6QJ 01732842628 Telephone number: Fax number: Email address: Provider web address:
jan.moulton@abbeyfieldkent.org Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Abbeyfield Kent Society Number of places (if applicable): Under 65 Over 65 0 41 The maximum number of service users to be accommodated is 41. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Martins is a purpose built two-storey building owned by the Abbeyfield Kent Society and registered for the care of forty-one older people who do not require nursing care. The home is situated in the centre of Larkfield with shops and other facilities in the immediate vicinity. Accommodation consists of 33 single bedrooms and 5 doubles, which are being used as singles at present. Only 5 of the single rooms, and 1 of the
Annual Service Review Page 2 of 6 doubles have en-suite facilities but the home has adequate toilets and bathrooms. There are three lounges, a large dining room and a spacious day care centre lounge within the home, which is used by residents in the evenings and weekends. There is a lift to the first floor. The home has adequate parking, either in the grounds of the home, or in the public car park opposite the home. The staff team includes a manager, a care co-ordinator, a team of senior carers and care staff who work a rota that includes 3 staff on waking duty at night. There are additional staff that cover administration, catering and housekeeping tasks. A designated maintenance person is also employed. Information provided by the manager in July 2007 indicates that the weekly fees range between £368.52 and £440.00. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following, The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the manager. What has this told us about the service? The home sent us their annual quality assurance assessment AQAA when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what changes to make to further improve the service. Some areas the home has made changes in the last 12 months are as follows, the staff have received Pegasus training which focuses on how to meet residents emotional needs to address boredom, loneliness and helplessness. The home has received awards from the Environmental health department for healthy eating. People living in the home always tell us that they are happy there. They are particularly pleased with the support and care they receive from the staff and activities they are able to do. One comment was I am satisfied with the home the way it is, I find the staff very friendly and they look after me really well. Some surveys were not as positive about the food with 4 of 10 residents saying they sometimes liked the food. The manager confirmed that she has just changed the menus to address this. Some residents were also unsure of how to make a formal complaint though all were confident to speak informally with staff if they were unhappy with something. The manager was informed and has agreed to take action. Annual Service Review Page 4 of 6 We received comments from staff and health care professionals. Staff felt they received good levels of support from the manager and felt they had the right support and training to enable them to care for the residents. Health care professionals commented i feel that the staff are always respectful to the residents, and staff are always willing to assist The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th July 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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