Inspection on 08/03/10 for Alexandra House [Newquay]
Also see our care home review for Alexandra House [Newquay] for more information
This inspection was carried out on 8th March 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Alexandra House [Newquay] The quality rating for this care home is: The rating was made on: two star good service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Dennis Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 11 Alexandra Road Porth Newquay Cornwall TR7 3ND 01637877508 01637859869 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Morleigh Ltd Number of places (if applicable): Under 65 Over 65 0 0 36 36 Three (3) service users outside the age category of 65 years and over. Total number of service users not to exceed 36 Up to six beds can be used for non nursing service users. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alexandra House is a care home with nursing providing care for up to 36 older people. The beds are registered to admit service users with a dementia and or a mental disorder. Alexandra House is a large property set back in its own grounds overlooking the beach at Porth, Newquay. There is car parking available in the grounds of the home. The home has a lounge and dining area with lovely views across the beach. The majority of bedrooms are for single occupancy with five double bedrooms. There are
Annual Service Review Page 2 of 5 0 6 0 1 2 0 0 9 some bedrooms that cannot be accessed with the shaft lift. These are identified in the statement of purpose document. There is a garden to the rear of the property. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key unannounced inspection took place on the 06/01/2009 when the home was rated as GOOD, 2 Star. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the service continued to forge strong links with the families of the people that live there, and ensured that the information is shared as appropriate to make a transparent service. The AQAA informed us that Staff training remains a priority. Reviews of policies and procedures occur. The AQAA told us that new brochures were being printed. It also informed that two complaints had been receiced plus eleven compliment cards. The home has been subject to one safeguarding incident. The care home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 06/01/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 4 of 5 Reader Information
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