This inspection was carried out on 9th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Alpine Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Alpine Care Home 10 Bradbourne Park Road Sevenoaks Kent TN13 3LH 01732455537 01732455537 manageralpine@regalcarehome.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Kanagaratnam Kernal Rajamogan,Anne Crousse Number of places (if applicable): Under 65 Over 65 30 0 0 30 The maximum number of service users to be accommodated is 36. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (OP) Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alpine Rest Home is a care home providing personal care and accommodation for thirty older people. Mr. and Mrs. Rajamogan own the home, which is situated in a residential area of Sevenoaks. The town centre, with the usual amenities, is a bus ride from the home. There is a main line railway station half a mile away. The house is a large
Annual Service Review Page 2 of 6 detached property with parking to the front and a garden to the rear. Accommodation for residents is over two floors accessed by a lift. There are eighteen single and six shared rooms. One of the shared rooms has an en-suite bathroom. There are two large lounges, a dining room and a visitors room. There are bathrooms and toilets on the first and second floors. Please contact the manager of the home for information regarding the current fee structure. Alpine Rest Home employs care staff, working a roster, which gives 24-hour cover. Ancillary staff includes two cooks, a kitchen assistant and domestic staff. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Alpine Rest home last had a key inspection in September 2007. This is when it was given the quality rating of good. An annual service review was conducted in August 2008. The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The AQAA indicated a range of areas where improvements have been made in the last year, in particular staff training has increased, resulting in 6 members of staff having the NVQ2 qualification, and other staff members working towards this. Staff have also recieved recent training in adult protection. The home continues to seek the views and suggestions of residents. In response to feedback from residents, new fruit trees have been planted in the garden, menus have been updated, and a fishtank has been purchased. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, looking at ways to improve relative involvement in the home by setting up relative committees, with particular emphasis on involvement in activities. The home is also planning to ensure staff recieve training in the mental capacity act. Plans for ongoing maintenance in the home continues, with the intended replacement of some curtains and furniture. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by 4th September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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