Random inspection report
Care homes for older people
Name: Address: Ashlea Lodge Residential Home Hylton Road Millfield Sunderland SR4 7AB zero star poor service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sam Doku Date: 2 9 0 7 2 0 0 9 Information about the care home
Name of care home: Address: Ashlea Lodge Residential Home Hylton Road Millfield Sunderland SR4 7AB 01915109405 01915109406 ashlea.lodge@btconnect.com(Notavailable130208) Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Winnie Care Limited care home 40 Number of places (if applicable): Under 65 Over 65 0 40 dementia old age, not falling within any other category Conditions of registration: 15 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 40 Dementia Code DE, maximum number of places 15 Date of last inspection Brief description of the care home Ashlea Lodge is a two-storey building, which has been specifically designed to provide personal care for older people who may have a variety of needs, including people who have dementia. The layout of the building allows for the home to be divided into two
Care Homes for Older People Page 2 of 8 0 6 0 3 2 0 0 9 Brief description of the care home separate units and each contains a lounge, dining room, kitchen, bathroom, toilets and en suite bedrooms. A garden, which is accessible to people who use a wheelchair is at the rear of the building and there is a car park at the front. The home is located close to St Marks Church and a GPs surgery, both of which are easily accessed. The Metro line has a station within walking distance from the home. In addition, there is a regular bus service, which stops opposite the home. Ashlea Lodge is situated relatively close to a shopping area, which has a post office, grocers and public houses. The home is registered to admit 40 people who may have physical disabilities or who may have dementia type illness. The home is owned by Winnie Care Limited. The scale of charges for the home is 407 to 422 pounds per week. Care Homes for Older People Page 3 of 8 What we found:
The current manager of the service is leaving and a manager from another of Winnie Care homes is temporarily managing the service. This manager comes from a service which has an excellent quality rating. The intention is to appoint a new managercas quickly as possible. It is evident that steps have been taken to meet the requirements from the last key inspection and all have been partly addressed. Fire safety refresher training was organised for some staff on staff on 17/6/09 using video materials. The staff completed fire training questionnaires and familiarisation exercises but these were not dated to show when the exercise was carried out. Further fire safety training, using an external agency was organised during the inspection. Other statutory training programmes commenced on 3 July 2009 and to be completed on 31 July 2009. These include moving and handling, infection control, first aid and food hygiene. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 7 14 The provider must ensure 14/07/2009 that the care plans reflect the health and personal care need of the residents. The current care plans do not reflect the current care needs of the residents. 2 8 14 The dietary needs of the 15/06/2009 residents must fully assessed and care plans relating to these must be followed by all staff. The staff have failed to follow the care plans relating to the assessed dietary needs of a resident. 3 10 12 The residents must be treated in way gives due regards to their dignity and choice. The practice relating to how drinks were served to residents was poor and gave no regards to the residents right to dignity and choice. 15/06/2009 4 17 13 All staff must receive training 30/06/2009 to prevent residents being placed at risk of harm or abuse. Care Homes for Older People Page 5 of 8 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Staff have not received up to date training in POVA and deprivation of Liberty. 5 30 18(c)(i) Staff induction programme must be fully implemented and all new staff should receive induction training. This must be documented and retained on the individuals file. 30/06/2007 Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
