Inspection on 12/11/09 for Avonwood Manor
Also see our care home review for Avonwood Manor for more information
This inspection was carried out on 12th November 2009.
CQC found this care home to be providing an Poor service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for older people
Name: Address: Avonwood Manor 31-33 Nelson Road Branksome Poole Dorset BH12 1ES zero star poor service 18/06/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: mary collier Date: 1 2 1 1 2 0 0 9 Information about the care home
Name of care home: Address: Avonwood Manor 31-33 Nelson Road Branksome Poole Dorset BH12 1ES 01202763183 01202751530 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Avonwood Manor Ltd care home 49 Number of places (if applicable): Under 65 Over 65 49 49 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 0 0 One named person (as known to CSCI) under the age of 65 may be accommodated to receive care. Date of last inspection Brief description of the care home Avonwood Manor is registered to provide accommodation and personal care for up to 49 residents who are above the age of 65 and have a mental disorder or dementia. Avonwood Manor is owned by Avonwood Manor Ltd, and the home is managed through Affinity Care Homes Ltd. The home is in a quiet residential area close to the shops and amenities of Westbourne. The home comprises two large properties joined together by an
Care Homes for Older People Page 2 of 7 1 8 0 6 2 0 0 9 Brief description of the care home extension. Each of the properties has three floors and there is a passenger lift at both ends of the home. Communal areas are on the ground floor and there are well maintained and enclosed gardens accessible to residents, at the back of the home. Most bedrooms are for single occupancy with en-suite hygiene facilities. There are 8 bedrooms for shared occupancy. Car parking spaces are at the front of the home for use by staff and visitors. At the time of this inspection weekly fees ranged between £450 and £750 per person; up to date information on fees can be obtained from the home. Care Homes for Older People Page 3 of 7 What we found:
This inspection was a random inspection of the arrangements for medicines in the home by the Pharmacist Inspector. Since the Pharmacist had visited before, all staff who administer medicines had had training in safe handling. A new audit system had been set up and regularly completed by the deputy manager who now had responsibility for all medicines procedures. During the inspection we found that all the medicines needed were in stock and suitable arrangements were in place to re-order supplies. On discussion with the staff it was evident that at times there were problems with the supply of medicines which then took time to sort out. We recommended that the home sees and checks the prescriptions before they are sent to the pharmacy for dispensing. We saw staff giving medicines to people in an individual and caring manner. The correct checks and records were made at the time of administration. We looked at the records of someone who had been admitted to the home and found that all the appropriate assessments and checks on medicines had been done so that they received the correct treatment when they came to the home. People who had been prescribed medicines to be used as required had clear guidelines in their notes for staff to follow and accurate records were made of all medicines given and the times. Medicines were all stored appropriately. Some eye drops had not been dated when they were opened which meant that staff could not be sure when they need discarding. Eye drops should be changed after 28 days to avoid the risk of infection. We did not inspect any other areas during this inspection and any outstanding requirements were not assessed. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 9 9 All eye drops should be dated when first opened so that they can be discarded after 28 days. It is good practice to view and check the prescriptions before they are sent to the pharmacy for dispensing. Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
