Please wait

Care Home: Avonwood Manor

  • 31-33 Nelson Road Branksome Poole Dorset BH12 1ES
  • Tel: 01202763183
  • Fax: 01202751530

Avonwood Manor is registered to provide accommodation and personal care for up to 49 residents who are above the age of 65 and have a mental disorder or dementia. Avonwood Manor is owned by Avonwood Manor Ltd, and the home is managed through Affinity Care Homes Ltd.22009 The home is in a quiet residential area close to the shops and amenities of Westbourne. The home comprises two large properties joined together by an extension. Each of the properties has three floors and there is a passenger lift at both ends of the home. Communal areas are on the ground floor and there are well maintained and enclosed gardens accessible to residents, at the back of the home. Most bedrooms are for single occupancy with en-suite hygiene facilities. There are 8 bedrooms for shared occupancy. Car parking spaces are at the front of the home for use by staff and visitors. At the time of this inspection weekly fees ranged between £450 and £750 per person; up to date information on fees can be obtained from the home.

  • Latitude: 50.727001190186
    Longitude: -1.9090000391006
  • Manager: Manager post vacant
  • Price p/w: £600
  • UK
  • Total Capacity: 49
  • Type: Care home only
  • Provider: Avonwood Manor Ltd
  • Ownership: Private
  • Care Home ID: 2397
Residents Needs:
Dementia, mental health, excluding learning disability or dementia

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Avonwood Manor.

Random inspection report Care homes for older people Name: Address: Avonwood Manor 31-33 Nelson Road Branksome Poole Dorset BH12 1ES two star good service 08/12/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tracey Cockburn Date: 2 6 0 5 2 0 1 0 Information about the care home Name of care home: Address: Avonwood Manor 31-33 Nelson Road Branksome Poole Dorset BH12 1ES 01202763183 01202751530 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Avonwood Manor Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 49 Number of places (if applicable): Under 65 Over 65 49 49 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 0 0 One named person (as known to CSCI) under the age of 65 may be accommodated to receive care. Date of last inspection Brief description of the care home Avonwood Manor is registered to provide accommodation and personal care for up to 49 residents who are above the age of 65 and have a mental disorder or dementia. Avonwood Manor is owned by Avonwood Manor Ltd, and the home is managed through Affinity Care Homes Ltd. Care Homes for Older People Page 2 of 9 0 8 1 2 2 0 0 9 Brief description of the care home The home is in a quiet residential area close to the shops and amenities of Westbourne. The home comprises two large properties joined together by an extension. Each of the properties has three floors and there is a passenger lift at both ends of the home. Communal areas are on the ground floor and there are well maintained and enclosed gardens accessible to residents, at the back of the home. Most bedrooms are for single occupancy with en-suite hygiene facilities. There are 8 bedrooms for shared occupancy. Car parking spaces are at the front of the home for use by staff and visitors. At the time of this inspection weekly fees ranged between £450 and £750 per person; up to date information on fees can be obtained from the home. Care Homes for Older People Page 3 of 9 What we found: We visited the home without telling them we were coming. We were visiting because of concerns made to us about the number of staff in the home, the training they receive and the lack of activities. We looked at the care records for two people who recently moved into the home. We looked at the recruitment and training records for two members of staff, we also looked at medication and observed life in the home. We found that people only come into the home after an assessment has been completed and a care plan developed from that information. We looked at care plans and risk assessments, information was detailed and based on the needs of the individual, we noted clear recording of health care needs and how they are to addressed with involvement of health care professionals. We could see that a record is kept of all food and fluids consumed by individuals. We looked at medication and found that procedures were not being followed properly particularly relating to controlled drugs and we made a requirement about this. We found that staff records were clear , well organised and contained the information they should. We looked at training records and could see that there is a programme in place for encouraging staff to start on an National Vocational Qualification (NVQ) course. We were told that a number of staff who had NVQ had recently left. We could see from training records that there is an ongoing programme in place for mandatory training such as food hygiene, moving and handling and emergency first aid. There is also safeguarding training and dementia awareness training for staff. New staff complete a three day induction course. At the time of the visit there were six care staff working in the home and two care team managers as well as the deputy and the manager. We were told that the number of care staff on duty will increase to eight when the new staff have been through the three day induction. We observed care in the home and were concerned about the privacy afforded to someone who was being hoisted in the lounge the morning of our visit, we brought this to the managers attention. We were concerned about the practice at meal times, people who need support to eat are not taken to a table, they eat were they are sitting in the lounge, we observed that this happens while other people sit around them and are not eating because they go to the dining table but not right away. We also observed that the meals which were pureed did not look very appealing. We also observed staff being very kind and gently with people, encouraging them to drink and engaging them in conversation. We looked round the home and noted that there continues to be refurbishment work. The carpets in the corridors are being replaced. There was a strong odour on the day we visited in the communal areas. Carpets are being replaced as well as floorboards. When we first arrived most people using the lounges were sitting in chairs and not engaging in activities, we could not see any items for them to use or papers and Care Homes for Older People Page 4 of 9 magazines. We could not see any rummage boxes or memory boxes. Later in the day we observed the activity person engaging with people and using a variety of different pieces of equipment such as a bubble machine and sound machine. We looked at the accident and incident records and could see that the information is audited. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 9 13 The registered person shall make arrangements for the recording, handling, safekeeping, safe administration and disposal of medicines received into the care home. Receipt of controlled drugs into the home must be recorded in the controlled drugs register at the time they arrive. 11/06/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 10 The registered person should consider how they ensure a persons privacy and dignity at all times, especially in communal rooms in the home. The registered person should ensure that people who use the service have access to equipment, activities and stimulation which is in keeping with current good practice and supports people with dementia to live in a stimulating environment. Equipment should be available for use even when the activity person is not on duty. Page 7 of 9 2 12 Care Homes for Older People Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 3 15 The registered person should ensure that meals which are pureed are presented in a manner which is attractive and appealing in terms of texture, flavour and appearance in order to maintain appetite and nutrition. The registered person should ensure that meal times are an opportunity for social stimulation for everyone not just the people who are able to eat their meals independently. 4 15 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website