Annual service review
Name of Service: Bethune Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: June Davies Date of this annual service review: 2 9 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 30 Boscobel Road St Leonards-on-sea East Sussex TN38 0LX 01424719393 01424420043 colin.marshall@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Colin Marshall Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 45 The maximum number of service users to be accommodated is 45 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: No changes to registration in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bethune Court is a purpose built residential home on the outskirts of St Leonards on Sea in East Sussex. The home incorporates single flatlets for all residents which are furnished with residents own furniture, however furniture can be provided if required.
Annual Service Review Page 2 of 5 There are several communal areas within the home, and a small well maintained garden, which is easily accessible to all residents of the home. Residents also run a small shop and library and hold meetings to decide what activities and outings they wish to take part in. The home holds many parties and photographs of these adorn the walls of the home. All residents can receive help with personal care, and local GPs and community nurses visit the home. Information in relation to fees charged can be obtained on application from the registered manager, this does not include extra services such as hairdressing and chiropody. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) when we asked for it. The AQAA provided us with clear and comprehensive information. It provided us with details of what the home does well, what they could do better and plans for improvement within the next twelve months. From information obtained, Bethune Court still provides a good quality standard of care for its residents. There have been no complaints or Safeguarding of Vulnerable Adult referrals within the last twelve months. The registered manager has notified the Commission of any incidents occurring in the home in a timely manner. The home has clear plans for improvement within the next twelve months so as to provide a continuing quality of care for its residents. It was noted from information given in the AQAA that the Moving and Handling Policy and Procedure has not been reviewed since June 2004 and that there has been no annual Portable Appliance Testing since May 2007. What are we going to do as a result of this annual service review? There will be no change to the Inspection plan and we will do a Key Inspection by the 22nd August 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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