Annual service review
Name of Service: Bodley Community Care Support Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 6 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wayside Crescent Whipton Exeter Devon EX1 3LF 01392462473 01392461973 debbie.bewes@devon.gov.uk http/www.devon.gov.uk Devon County Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability sensory impairment Number of places (if applicable): Under 65 Over 65 20 20 20 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bodley Community Care Support Centre consists of a day centre (which by law does not need to be inspected by CQC) and the Intermediate Care unit. It is owned by Devon County Council, Social Services Department and managed by Debbie Bewes. The Intermediate Care unit is for older people who have been discharged from hospital and no longer need medical care, but need some extra time to recover and make decisions about their future. All through their stay in the unit, residents are assessed. This includes visiting their home with a member of staff and an occupational therapist to enable the staff to see what may be needed to help the person to live at home. The home is purpose built and all on one level. There are three separate units which are used as stepping stones as residents become more able. Other health professionals are based at the unit, as are the domiciliary care services for east, south and west Exeter.
Annual Service Review Page 2 of 6 There is no charge for anyone whilst using intermediate care services. A copy of the most recent inspection report for the home is available in each bedroom. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 1 July 2007 and the annual service review completed 1 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 8 completed surveys from people living at the home. These tell us that people are happy living at the home. One person commented , They dont come any better than this, and another I am very happy about everything here. Most people have received a contract for their care and confirmed they are provided with clear understanding of what the home offers prior to moving in. Everyone says that they receive the care support and medical attention required, attention is received just as soon as circumstances allow. A matter of minutes. The AQAA tells us that over the past year improvements have been made to monitor weight more closely, although nutritional screening is not done routinely for new admissions to eh home. Weekly goal plans are discussed with individual service users with written consent gained before action taken. The referral process has been reviewed and decisions regarding admission made within 48 hours of referral to decrease length of waiting time for people in need of intermediate care. Annual Service Review Page 4 of 6 People responding to our survey tells us that activities are available. The AQAA tells us that group and one to one activities are arranged which residents seem to prefer. One person told us that they get very lonely being in their room and would like some form of entertainment or activity during the afternoons, as it would help to get to know other people. Meals are said to be very enjoyable, well cooked and sensible sized portions. Some people find the cutlery heavy and would like lighter cutlery. The AQAA tells us that the home responds and acts on all verbal and written complaints. Everyone responding to our survey told us that they know who to talk to if they have any concern or complaint. One person commented that messages do get passed on to the appropriate person. No complaints were received in the last year. Residents tell us that staff are usually available when needed and that they listen and act on what is said. Comments from surveys, included: staff are very helpful, nothing is too much trouble, night staff are very good, the staff have enthusiasm and considerate and caring. 16 permanent staff are employed at the home. 12 have achieved an NVQ level 2 or above in care. There is a low staff turnover and 4 staff have left during the year. Staff all receive induction and on going training. Two agencies are used to fill staff shortages in order to maintain continuity of care. There are a range of policies and procedures in operation at the home which are regularly reviewed, although some have not been reviewed since 2001. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1 July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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