This inspection was carried out on 15th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Calcott Bungalow The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eamonn Kelly Date of this annual service review: 1 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Calcott Sturry Canterbury Kent CT3 4NB 01227710196 Telephone number: Fax number: Email address: Provider web address:
glebe.house@theavenuestrust.co.uk Avenues Support Services Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A voluntary cancellation of the managers registration with the Commission took place in May 2009. Number of places (if applicable): Under 65 Over 65 3 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Calcott Bungalow provides support for up to three people with a learning disability. The Avenues Trust Ltd., operates a number of homes for people with learning disabilities in
Annual Service Review Page 2 of 6 Kent and other areas of England. The home has its own vehicle for transport of residents and public transport facilities are nearby. The service comprises three single bedrooms, a lounge and dining room, bathroom, WC, laundry, kitchen facilities and garden. Information about weekly fees is available from the manager as is a copy of a written guide to services and facilities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The Commission looked at the information received or requested since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) sent to the Commission by the manager. This is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information about how the service has managed any complaints. 3. What the service told the Commission about things that have happened in the service (these are called notifications and are a legal requirement). 4. The previous key inspection and annual service review and 5. Relevant information that may have been received from other organisations. What has this told us about the service? The AQAA submitted by the manager identified areas that have improved in the last year and others where further developments are either planned or would benefit the people using the service. This included evidence that the service seeks the views of the people using the service and other stakeholders. The last key inspection report (April 2007) was positive and there were no concerns about residents comfort, well being or safety. Since the last inspection, the Commission has been notified of significant events at the premises. The current AQAA stated that no complaints were received in the last twelve months. The AQAA indicated a range of areas where improvements were made in the last year, for example, person centred care plans, service user guide and the complaints procedure have been put onto DVD. This was to enable residents to have the information in a format easier for them to understand. There has been continuation in the activities undertaken by residents including, golf, cycling and swimming. They continue to experience new opportunities, for example, French and Spanish holidays, day trips to London and France, train journeys and concerts. Hospital plans have been completed for residents should they be needed and resident profiles have been updated. In relation to recruitment, specific questions for potential new staff have been created and the involvement of residents in the recruitment process continues. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do, to ensure good outcomes for those receiving a service (for example, creating a picture menu to assist residents in choosing meals, working towards the goal for residents to experience air travel, ensuring residents have regular health checks and ensuring that all staff are up to date with training). Annual Service Review Page 4 of 6 There is on going maintenance and redecoration throughout the premises. The AQAA stated that the necessary safety checks have been carried out and that all necessary safety certificates are in place and up-to-date. What are we going to do as a result of this annual service review? The most recent key inspection was on 05/04/2007. Annual service reviews were conducted on 04/04/2008 and 12/06/2009. There will be no change to the current inspection plan and we will do a key inspection by April 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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