Annual service review
Name of Service: Charnwood The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeanette Fielding Date of this annual service review: 1 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 68 Bidston Road Oxton Birkenhead Wirral CH43 6UW 01516521984 Telephone number: Fax number: Email address: Provider web address:
sheila@charnwoodcarehome.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr David Ashcroft,Mrs Sheila Margaret Ashcroft Number of places (if applicable): Under 65 Over 65 0 19 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 19 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Charnwood is a large, three storey detached house on a main road served by bus routes to Birkenhead town centre and other parts of Wirral. There are shops and other local facilities within walking distance of the home. Residents accommodation is in five single bedrooms and seven that are available for sharing. Two of the rooms are used as staff sleep-in rooms and are therefore not available for residents. The home has a shaft lift that provides access to all floors, including the basement/lower ground floor,
Annual Service Review Page 2 of 6 which provides access to the garden and houses the owners accommodation, the office and the kitchen. Charnwood has a large combined communal lounge and dining room. The lounge is divided into a TV watching area and a quieter area nearer to the windows overlooking the spacious and attractive gardens. There is car parking at the front of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home did not send us their annual quality assurance assessment (AQAA) on time. Two written requests and subsequent telephone requests were made prior to the document being submitted. It was incomplete and much of the information necessary to demonstrate the outcomes for service users was not included. No information was given regarding the staff, their skills, experience, training or abilities. No information was given regarding staff numbers or turnover. Difficulty in recruiting staff for the home was identified within the AQAA. The manager has advised that the statement of purpose and service user guide have been reviewed and updated and that copies are given to all prospective service users. This is to assist them with making decisions regarding their care provider. Visits to the home are welcomed and all new service users are accommodated initially on a four week trial basis. All prospective service users are assessed, identifying their care and social needs together with their preferences regarding their pattern of daily life and choice of activities. A new format is used for recording this information. Individual care plans are prepared. These are only reviewed every six months. Risk assessments are undertaken in relation to falls and the development of pressure sores. Appropriate healthcare professionals are contacted as necessary to provide care and/or advice. Medications are dealt with safely and in accordance with the homes policies and procedures. Privacy and dignity are respected at all times. Activities are provided by the care staff which includes music, games, quizzes,shopping trips, outings and reminiscence. A varied and balanced diet is provided to meet individual needs and preferences. No complaints have been received by the home but two were received by CQC. These were fully investigated and no evidence could be found to support the allegations. The home has a complaints policy which is accessible to service users and relatives. The abuse policy prepared by the home is currently being rewritten. Annual Service Review Page 4 of 6 Bedrooms are personalised and homely. Both single and double rooms are available. The home provides a large, well maintained garden at the rear which is accessed from the lower ground floor. A passenger lift provides full access. Policies and procedures are currently being reviewed as many have not been reviewed since 2002. Monthly service user meetings are held and the manager speaks with service users and relatives on a one to one basis. No details were given regarding quality assurance monitoring within the home to give service users, relatives or other healthcare professionals the opportunity to comment on the service provided. No information was given in relation to the provision of health and safety for service users, visitors and staff within the home. What are we going to do as a result of this annual service review? We will bring forward the date of the key inspection to look at the issues raised in this review and to ensure that the home is meeting the required standards. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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