Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 31/10/06 for Chase House Rest Home

Also see our care home review for Chase House Rest Home for more information

This inspection was carried out on 31st October 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The home has completed the recommendations for good practice made on the last inspection. Service users spoke highly of the care and support provided by the home; they said, "We love our home". Comments included in the response of the CSCI questionnaire stated that the care workers always made visitors and relatives feel welcome and service users spoken to confirmed that their relatives were treated well by the whole team. The service users were complimentary about the level, quality and amount of activities the home supplied. They informed the inspector that they have an activities coordinator, but she is not on duty today. This statement was supported by the manager, who informed the inspector that suitable activities were planned for the day and that the care workers would undertake these with the service users. The home has strong links with the local Church of England (C/E) Church and the Roman Catholic (R/C) Church. C/E services are held on a monthly basis with the option of service users participating in the office of Holy Communion. At the time of the visit the home had one service user who practices the R/C faith and the Priest visit on a regular basis. This service user is enabled to attend Mass on Sundays, as is his preference. The home also benefits from Lay Preachers from the local C/E Church visits the home on a regular basis to hold religious services and bible reading sessions with the service users.

What has improved since the last inspection?

The home has purchased and installed a new chair lift. All current service users are mobile and are not using the chair lift; however, the manager said the lift was a precautionary purchase for when it becomes necessary. A new bath chair was purchased for the bathroom, and a new TV was purchased for one service user; Kylie type rugs were also purchased for the use of service users. The home continues to be proactive in meeting the training needs of the care workers in order that seamless care can be offered to the service users. Service users involvement in the running of the home through regular meetings is documented and is available for inspection.

What the care home could do better:

The home should make the CSCI inspection reports more accessible to all service users and visitors to the home. The manager should update the Statement of Purpose to include CSCI thereby ensuring accurate information is provided to service users and significant others. The manager must document supervision sessions with staff, to evidence that this activity has taken place, and to ensure staff support and development needs are recorded.

CARE HOMES FOR OLDER PEOPLE Chase House Rest Home Chase House Hindhead Road Hindhead Surrey GU26 6AY Lead Inspector Mavis Clahar Key Unannounced Inspection 31st October 2006 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Chase House Rest Home Address Chase House Hindhead Road Hindhead Surrey GU26 6AY 01428 652763 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mrs Kathleen Harris Mrs Kathleen Harris Care Home 16 Category(ies) of Dementia - over 65 years of age (6), Old age, registration, with number not falling within any other category (8), of places Physical disability over 65 years of age (2) Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 10th January 2006 Brief Description of the Service: Chase House is a large detached property located in the village of Hindhead. The service provides accommodation and care for up to sixteen older people, six of whom may also have dementia. The accommodation is arranged over two floors, with the first floor being reached by stairs or chair lift. At present all bedrooms are used single occupancy, however two of the bedrooms are registered for use as a double room. All bedrooms have a hand washbasin and some rooms have en-suite facilities or adjacent bathroom/toilet. There is a spacious communal lounge and dining room and also further seating areas throughout the home. There are several bathrooms and toilets located on both floors, all of which have adapted facilities for those with mobility problems. The home has extensive gardens to the rear of the property and these are well maintained and accessible to the service users. There is parking for a limited number of cars to the front of the building. The home does not have its own vehicle but accesses a mini-bus from Age Concern for trips out. Fees at this home are in the range of £450 to £550 per week. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This unannounced site visit, which forms part of the home’s first key inspection to be undertaken by the Commission for Social Care Inspection (CSCI) was undertaken by Mrs Mavis Clahar on the 31st October 2006 and lasted for six and one half (6½) hours; commencing at 09:00 hours and concluding at 15:30 hours. The first part of the visit was spent updating the manager about the improvements and changes to the inspection processes under inspecting for better lives. This was followed by discussions on the running of the home and the manager/owner’s intention to reduce the numbers of service users the home caters for. Discussions around training needs of the care workers and how these needs were being identified and met, and employment of new care staff were held. The home had made prior arrangements for the auditor to visit the home on this day and it was during this discussion the auditor arrived. The inspector was unable to visually examine the financial records as the auditor took them. A review of service users’ files and care workers records was undertaken and all found to be in good order. The second part of the inspection was spent visiting and discussing with service users and observing lunchtime activities. Service users were enthusiastic about their home and one service user asked the manager to “please show the inspector my bedroom “. They all seemed to enjoy their lunch, which was prepared freshly in the home’s kitchen. Time was spent observing the presentation of the meal, care workers and service users interactions and to obtain feedback on the meal, its suitability, taste, texture and amount. The inspector observed that portions were varied to suit the appetite of the service users and that they all ate their meal in a very social gathering all sitting at the same table enjoying various conversations during the meal. The inspector was informed by one service user, “we sometimes have a pre dinner sherry in the evenings”. Service users commented positively on their meal, and the food served at the home in general. It was noted during the visit that there were no visitors to the service users and this was substantiated in the visitor’s book at the end of the visit whilst the inspector was signing out. CSCI has received a number of completed questionnaires from relatives and they all commented on the high standard of care their relatives receive and the friendliness and approachability of the staff. A tour of the home and gardens was undertaken and it was pleasing to see that service users bedrooms were kept in very good condition, both decorative and clean and tidy. The bedrooms are attractively presented and a service user was keen to show the inspector her bedroom. The huge garden is Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 6 landscaped and is being managed by the owner’s husband who works as the gardener. All records sampled were up to date with care plans being signed by the service users or by relatives. One requirement regarding regular documented supervision of staff was issued on this visit, and two recommendations for good practice were made. The CSCI reports need to be made easily accessible to all service users and visitors to the home. The Statement of Purpose needs to be updated to include CSCI instead of the former regulatory authority. The inspector would like to thank all the service users, care staff and chef who made the visit so productive and pleasant on the day. Thanks also to all the relatives who took time to complete the Commission for Social Care Inspection (CSCI) questionnaire your views on the home are highly valued. What the service does well: What has improved since the last inspection? The home has purchased and installed a new chair lift. All current service users are mobile and are not using the chair lift; however, the manager said the lift was a precautionary purchase for when it becomes necessary. A new bath chair was purchased for the bathroom, and a new TV was purchased for one service user; Kylie type rugs were also purchased for the use of service Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 7 users. The home continues to be proactive in meeting the training needs of the care workers in order that seamless care can be offered to the service users. Service users involvement in the running of the home through regular meetings is documented and is available for inspection. What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3.6. Quality in this outcome area is (good). This judgement has been made using available evidence including a visit to this service. Good information was obtained from prospective service users prior to them being admitted to the home. This allowed for carers and service users to make informed decision regarding the planning and delivery of care. Standard 6 does not apply to this home. EVIDENCE: A random sample of service users files, care plans and daily work sheets, along with selected case tracking has demonstrated the homes ability to assess service users needs. This was supported by discussion with the manager and the allocated care workers for service users. Discussions with carers have shown care workers have the knowledge suitable to meet the care needs of the service users in their care. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7 8 9 10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has a good and clear care plan in place for service users, which also includes appropriate risks assessments. This forms the basis for care based on the agreed care needs of the service users and demonstrated that health and personal care needs were met. Care staff receives training to meet the assessed care needs of the service users ensuring that competent staff supports service users and their health and care needs are met. The home’s medication policy on receiving, storing and administering and return of medication was in place and being adhered to thereby ensuring the safety and protection of the service users. Care workers are aware of the need to treat service users with respect and to maintain their dignity and privacy when delivering personal care. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 11 EVIDENCE: The randomly selected care plans which were reviewed regularly were clear and easy to read, identifying risks to service users. The daily work sheet along with discussion with service users demonstrated that service users care needs are met according to the agreed plan of care. Administration of medicines to service users is in accordance with the homes policy on administration of medicines. No service users at the home on the day of the visit were assessed as capable to self-administer their medication. A list of care workers trained and considered competent to administer medication was available for review. There was no visitor to the home at the time of inspection. However relatives response to the questionnaire sent out by CSCI indicated a high level of contentment with the home. Service users spoken to rate the personal care they receive as very good. Service users unanimously said, “We are treated with respect”. They said the staff team are friendly and they attend all appointments accompanied either by staff or if their relative decides to accompany them. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12 13 14 25 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users lifestyles matched their needs and preferences and where possible they are able to maintain contact with family, friends and the local community. Service users are able to make choices in accordance with their abilities and were provided with a balanced diet in pleasant surroundings and in an unhurried way. EVIDENCE: Service users spoken to were complimentary about their home, the care they receive and their lifestyles within the community, and the choices and variety of meals. The home employs an Activities Coordinator who provides a full programme of activities on a one to one basis, in small groups of two to four and in larger groups, thereby enabling every one to purse their chosen activity. Service users lifestyles matched their needs and preferences and where possible they are able to maintain contact with family, friends and the local Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 13 community. The Church of England Vicar holds regular monthly services where service users are able to participate in Holy Communion. At present only one service user is of the Roman Catholic faith and the Priest visits regularly. This service user is enabled and encouraged to attend Mass on Sundays whenever it is possible to-do so Although on the day of the visit the inspector did not meet with any visitor to the home, and the visitor’s book demonstrated that there were regular visitors to the home. The number of returned questionnaires from relatives indicated that visiting the home is open and there is a high acknowledgement of the care their relatives received. It was also documented in this same questionnaire how kind and helpful the relatives found the staff. Service users said they were satisfied with their activities and that they choose what to do. Some said they look forward to the church services and some said they tried to go out walking in the grounds of the home on a regular basis to keep mobile and active. The inspector did not sample the food, but the service users said the food is good, and plentiful. In discussion with the Chef, it was apparent she was knowledgeable about the dietary needs of the service users and prepared their food to their tastes There is always a choice of two hot meals per day at midday, or salad at mid-day or the service user can choose their own food e.g. omelette etc. The evening meal is always soup followed by a hot meal or sandwiches filled with service users choice. There was an ample amount of fresh fruit, dry food and frozen food available in the home. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has a satisfactory complaints policy and procedure and training in place that evidenced that service users and relatives concerns are listened to and acted upon. Robust Safeguarding adults’ policies are in place to protect the service users from abuse. EVIDENCE: CSCI Eashing office has not received any complaints about this home since the last inspection. There were no complaints logged at the home. The manager/owner informed the inspector that any issue raised by service users/relatives is dealt with immediately to the satisfaction of the person raising the issue. This has resulted in preventing more formal complaints being made. This demonstrated that the manager takes service users and relatives concerns seriously. Service users spoken to said they knew how to complain if there was a need to do so, and stated that “there is no need to complain as the manager is here daily and we can discuss anything with her”. A random sample of staff training files and discussion with staff evidenced that staff are being trained to recognise and report any act or suspicion of abuse to Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 15 service users. The manager supported this by the production of the staff training matrix which evidenced that staff receive yearly training in the safeguarding of adults (protection of vulnerable adults) to remind them of their duty of care to the service users living at the home. The inspector reviewed a number of thank you notes from relatives to the home commending them on their caring attitude and support given to their relatives. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has a well-maintained environment, which provides aids and equipment to meet the care needs of the service users. It is a very pleasant, safe place to live with a good standard of hygiene evident. EVIDENCE: The home presents as comfortable with attractive gardens, which are well maintained. There is good access to the gardens from various parts of the home. Some service users told the inspectors that they try to go out daily weather permitting to enjoy the gardens. The inspector noted that adverse weather would not stop service users enjoying the garden, as the windows are low enough to allow service users to view the gardens from their armchairs. It was pleasing to note that service users were able to personalise their bedrooms with small items of furniture, paintings on the wall and many family photographs. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 17 Water temperature was tested in a number of bedrooms and was found to be satisfactory. Generally, the home presents as clean, safe, pleasant, hygienic and free from offensive odours. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27 28 29 30 Quality in this outcome area is (good). This judgement has been made using available evidence including a visit to this service. Skilled staff provide care and support to service users in sufficient numbers to meet service users needs. Care workers are trained and competent to do their jobs. The service recruitment policy is adequate and generally meets the regulations and national minimum standards. EVIDENCE: The staff rota demonstrated the number and grade of staff for any twenty four hour period to ensure service users needs are met by suitable skilled staff. The home has employed a training manager who is responsible for identifying and fulfilling the training needs on the care workers as appropriate to meet the assessed needs of the service users. A random review of care workers files indicated that the home complied with the regulation regarding employment of staff to work in the care home. The records contained evidence that care workers attended all training offered. Recruitment to the home is through a process of equal opportunity and in accordance with the code of conduct and practice set by the General Social Care Council (GSCC). All staff have Criminal Record Bureau (CRB) and Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 19 Protection of Vulnerable Adults (POVA) checks prior to commencing employment, and they are in receipt of terms and condition of employment as evidenced in their randomly selected files. During discussion with the manager it was stated that staff are regularly supervised. However, there was no documented evidence of this and a requirement was issued on this standard. There was evidence that newly appointed staff undertook a programme of induction and a care worker supported this during discussion. Documented evidence indicated that the home ensures that care workers have mandatory training with yearly updates as necessary to maintain their competency to fulfil their duties. This was evidenced through discussion with the manager and care workers. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31 33 35 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager has the experience to run the home and works to continuously improve services and provide an increased quality of life for the service users. There is a strong ethos of being transparent and open in all areas of running the home and the views of service users and their relatives are actively sought. Service users financial interests are safeguarded and their health and welfare promoted by the homes policies and procedures. EVIDENCE: The registered manager has demonstrated that she has kept herself updated on issues relating to care of service users and staff in her charge. She is currently undertaking the National Vocational Qualification (NVQ) Assessor Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 21 training. In discussion with the manager it was evident she was knowledgeable about the care needs of the service users and the training needs of the care workers to meet the identified care needs of the service users. There are clear lines of accountability within the home; each member of staff spoken to on the day of the inspection was clear about their role and responsibilities. The majority of the service users are not capable to fully be involved in the running of the home, but their relatives are encouraged to be as involved as their time allows them to be. It was noted from the positive accounts regarding the home received by CSCI from relatives that they are happy with the services the home offers their relatives. Comments such as “the manager is always available”; “the staff are very nice”; “my mother is very happy”; “we are always made welcome”, were regularly seen on the questionnaires completed by relatives. The home does not become involved in service users finance. Review of documented records demonstrated that health and safety checks are routinely carried out at the home. All equipment examined on the day was properly maintained. Records indicated that fire drills, fire alarm, water temperature fridge and freezer recordings were regularly checked. A random sample of care workers’ training files demonstrated that up to date and relevant training were carried out by care workers to protect service users’ health, welfare and safety. In discussion with care workers it was good to hear they had an understanding and implementation of appropriate procedures to safeguard service users. Further more they spoke about their understanding of promoting safe working practices based on their health and safety training. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 x 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 X 29 3 30 2 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP30 Regulation 18 (2) (a) Requirement The registered manager must ensure that persons working at the home receive regular formal supervision at least six times per year and that adequate records are kept. Timescale for action 31/01/07 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 2 Refer to Standard OP1 OP1 Good Practice Recommendations The Statement of Purpose should be updated to include Commission for Social Care Inspection (CSCI). The registered manager should ensure that a recent copy of the CCSI report is available for service users and visitors to the home. Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Surrey Area Office The Wharf Abbey Mill Business Park Eashing Surrey GU7 2QN National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Chase House Rest Home DS0000041177.V317485.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!