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Inspection on 02/11/09 for Cheviot Court

Also see our care home review for Cheviot Court for more information

This inspection was carried out on 2nd November 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Cheviot Court The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Bowater Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Cheviot Court Horsley Hill South Shields Tyne & Wear NE34 6RF 01914975222 01914975225 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 29 0 5 5 0 44 0 0 The maximum number of service users who can be accommodated is: 73 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia, over 65 years of age - Code DE(E), maximum number of places: 29 Old age, not falling within any other category - Code OP, maximum number of places: 44 Physical Disability, over 65 years of age - Code PD(E), maximum number of places: 5 Sensory Impairment, over 65 years of age - Code SI(E), maximum number of places: 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 0 6 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Brief description of the service Cheviot Court is a care home situated in the Horsley Hill area of South Shields which provides accommodation and personal care for seventy-three people. The building is in a well established residential area with several residential estates nearby. The home was first registered with Southern Cross in August 2007 but has been operating with different owners for several years before that. The home was purpose built for the people who live there. Accommodation is on three floors with twenty-nine people who have dementia living in two areas on the first floor and with forty-four older people living on the ground and second floors. The service is operated and managed by Southern Cross OPCA Ltd. The building provides 73 good-sized single rooms, all with en-suite toilet facilities. There are also communal toilets, showers and bathrooms, situated throughout the building. Each floor has several lounge and dining areas which have been set out to make best use of the daylight and views of the gardens and the surrounding area There are car parking spaces at the rear of the building including disabled parking bays near the entrance. There is easy access through the main doors into the reception area. Cheviot Court is next to local shops, is a short bus or car ride from South Shields town centre. The weekly fees for living at this home are between 438 and 540 pounds. The costs of newspapers, hairdressing, private chiropody and toiletries are not included in the fees. Further details of fees can be found in the homes Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service.It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints and safeguarding issues. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment(AQQA)when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they want to make. Improvements during the last twelve months have included: Developing person centered care plans which are updated on a regular basis. Providing two Dignity champions who go to regular meetings and involve those living in the home and their advocates to make sure peoples rights to dignity is always upheld. The home continues to make sure there is zero tolerance to complaints and staff continue to have safeguarding training so that people are protected from harm. 90 of staff have now completed National Vocational Qualifications and a full training programme is in place. The home does not use agency staff. The environment continues to be improved so that people with memory loss can maintain independence and make sure they have a stimulating place to live. The home has their own mini bus so that people can go out and about to various places and there is a vast range of activities which people can join in with should they wish to do so. Annual Service Review Page 4 of 6 People living in the home always tell us that they are happy there. Comments from surveys returned included: It puts residents first,providing lots of activities,entertainment and fun days. The food is lovely and the home is very clean. The home looks after me. They provide a clean,safe,warm environment for all. Completely satisfied with the care and attention received. The home is more like a four star hotel in appearance and upkeep.It smells clean and smacks of quality. The food is superb and always well prepared. Comments from other professionals included: They respect individual needs and respond appropriately should anyone have a concern. The staff have the skill and experience to support peoples needs. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan,and will do a key inspection by 4 October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!