Latest Inspection
This is the latest available inspection report for this service, carried out on 7th June 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cheviot Court.
What the care home does well There were records in place which showed the care needs of people living at the home. The care plans were person centred and reflected the most of the needs of the people living at the home. 0 complaints or safeguarding incidents had been received since the last inspection. Staffing levels were sufficient to meet the current needs of people living in the home. There was a good standard of hygiene. Positive comments were received from people living at the home about the care and attitude of staff. What the care home could do better: Care plans must detail the care,support and interventions required to support people who may display behaviour that is difficult to work with. Staff should receive training about behaviour that is difficult to work with in order to protect vulnerable people. Accessible menus should be made available advertising the food and snacks available daily to people living at the home. The manager has been at the home for a number of years and has been the manager since May 2010. However she has not registered with CQC. The manager is required to do this to enable CQC to assess her fitness for the role and ensure that she understands her legal responsibilities Random inspection report
Care homes for older people
Name: Address: Cheviot Court Cheviot Court Horsley Hill South Shields Tyne & Wear NE34 6RF two star good service 06/10/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karena Reed Date: 0 7 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Cheviot Court Cheviot Court Horsley Hill South Shields Tyne & Wear NE34 6RF 01914975222 01914975225 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Southern Cross OPCO Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 73 Number of places (if applicable): Under 65 Over 65 0 44 0 0 dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: 29 0 5 5 The maximum number of service users who can be accommodated is: 73 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia, over 65 years of age - Code DE(E), maximum number of places: 29 Old age, not falling within any other category - Code OP, maximum number of places: 44 Physical Disability, over 65 years of age - Code PD(E), maximum number of places: 5 Sensory Impairment,
Care Homes for Older People Page 2 of 8 over 65 years of age - Code SI(E), maximum number of places: 5 Date of last inspection Brief description of the care home Cheviot Court is a care home situated in the Horsley Hill area of South Shields which provides accommodation and personal care for seventy-three people. The building is in a well established residential area with several residential estates nearby. The home was first registered with Southern Cross in August 2007 but has been operating with different owners for several years before that. The home was purpose built for the people who live there. Accommodation is on three floors with twenty-nine people who have dementia living in two areas on the first floor and with forty-four older people living on the ground and second floors. The service is operated and managed by Southern Cross OPCA Ltd. The building provides 73 good-sized single rooms, all with en-suite toilet facilities. There are also communal toilets, showers and bathrooms, situated throughout the building. Each floor has several lounge and dining areas which have been set out to make best use of the daylight and views of the gardens and the surrounding area There are car parking spaces at the rear of the building including disabled parking bays near the entrance. There is easy access through the main doors into the reception area. Cheviot Court is next to local shops, is a short bus or car ride from South Shields town centre. The weekly fees for living at this home are between 438 and 540 pounds. The costs of newspapers, hairdressing, private chiropody and toiletries are not included in the fees. Further details of fees can be found in the homes Service User Guide. 0 6 1 0 2 0 0 8 Care Homes for Older People Page 3 of 8 What we found:
The quality rating for this service is two stars.This means the people who use this service experience good quality outcomes. The last key inspection of the home was carried out in 2008. This inspection was carried out to ensure that the service was still operating at a good level. Before the visit we looked at information we received since the last visit to the home. This includes how the service dealt with any complaints,changes to how the home is run, the views of people who use the service and the managers views of how well they care for people. During the visit we talked with people who use the service,some staff and the manager. We focused mostly on health and social care and checked the understanding of staff of the care required by the people living in the home. Following the inspection feedback was given to the manager. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking
Care Homes for Older People Page 4 of 8 following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 7 13 Care plans must detail the 30/07/2010 care and support required to work with people who may display behaviour that is difficult to work with. This is required to ensure the protection and care of people living in the home. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 15 Menus should be available in a format that can be more easily understood by people other than the written word showing the choice of food and snacks available daily. Staff should receive training about behaviour that is difficult to work with in order to understand the different needs of people and to help prevent abuse. The manager should pursue registration with CQC. 2 18 3 31 Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
