Inspection on 18/02/09 for Brendoncare Chiltern View
Also see our care home review for Brendoncare Chiltern View for more information
This inspection was carried out on 18th February 2009.
CSCI found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report, but made 7 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
There is information available to residents and their families and their needs and wishes are assessed before they move to the home, to help them decide whether the home can meet their care and support needs. One family member commented `the home were very supportive and answered all our questions and offered details of additional help not particularly requested`. Residents needs are assessed and their cultural and spiritual wishes noted. Residents` health and personal care needs are met in a way which protects their dignity. The home recognises the need for people with dementia to have activity which is tailored to their abilities and is introducing a programme to develop this aspect of care. There is a programme of entertainment and an active League of Friends who support the home. Residents are at liberty to walk around the home which is safe and on one level. Tthere is safe access to the gardens, which residents were seen to use. Meals are good and meet residents` nutritional needs. There is a choice of meals and special diets to meet residents` health and cultural needs are available. There are complaints and safeguarding policies and procedures in place which should protect residents from harm. The home is purpose built, clean and well maintained. It is an accessible, safe and comfortable place for residents to live and is accessible for those with disabilities. There are good staffing levels and families said that staff were welcoming and kind. Staff were observed to treat residents with respect and to be patient and understanding of the difficulties that their memory loss gave them. The home is well managed in the interests of the residents. The quality assurance programme could be strengthened to promote ongoing improvement for residents and to ensure that the deficiencies noted in other sections of this report are addressed.
What has improved since the last inspection?
There have been some improvements in care planning since the last inspection although further improvements are needed if residents needs are to be identified, recorded and met consistently. A training programme has been started to give staff a better understanding of the needs of people with dementia.
What the care home could do better:
Not everyone has a contract or terms and conditions. The organisation must address this to ensure that everyone is fully aware of the terms and conditions of their stay in the home, irrespective of their funding source.There is a need to provide newly prescribed medication more promptly if residents minor illness is to be treated in a timely way. There is a need to ensure that all staff have dementia care training and to ensure that the mandatory training in safe working practices is up to date. There is a need to improve recruitment procedures and to ensure that two references are sought for new employees, one of which should be from the last employer and to ensure that everyone has a current work permit in their file. The manager must register with us. The quality assurance programme could be strengthened to promote ongoing improvement for residents and to ensure that the deficiencies noted in other sections of this report are identified by the home and addressed.