Random inspection report
Care homes for older people
Name: Address: Chorleywood Beaumont Rickmansworth Road Chorleywood Hertfordshire WD3 5BY two star good service 08/07/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marian Byrne Date: 0 8 0 2 2 0 1 0 Information about the care home
Name of care home: Address: Chorleywood Beaumont Rickmansworth Road Chorleywood Hertfordshire WD3 5BY 01923285111 01923285035 Telephone number: Fax number: Email address: Provider web address: www.barchester.com Name of registered provider(s): Name of registered manager (if applicable) Barchester Healthcare Homes Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 60 Number of places (if applicable): Under 65 Over 65 0 60 0 dementia old age, not falling within any other category physical disability Conditions of registration: 60 0 60 Care Home with Nursing (N) To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP Dementia - Code DE Physical Disability, Code PD The registered person may provide the following category of service only: 60 Date of last inspection 0 8 0 7 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home The Chorleywood Beaumont Care Home is registered to admit up to 60 elderly service users who require nursing care. Ten service users over 45 years of age with physical disabilities may be accommodated within the overall capacity of the home. The Chorleywood Beaumont is a restored period house with modern additions. There are Close Care apartments on the ground floor that are not part of the registered home. This service is inspected under the Domiciliary Care Agency Standards. All nursing clients have bedrooms on the first floor, with a range of day rooms and facilities on both floors. There are attractive gardens to the rear of the home and parking facilities to the front and side of the building. The home is situated in an attractive semi-rural location between Rickmansworth and Chorleywood, close to the junction of the M25 motorway. The home is part of the Westminster Health Care Ltd group, which is owned by Barchester Healthcare Homes Ltd. The current fee levels which are based on an individual assessment of need and the type of accommodation booked range from #750 - #1155 per week. Details of inspection reports are available on request from the home. Care Homes for Older People Page 3 of 8 What we found:
Two inspectors conducted a site visit where we concentrated on the concerns reported to us. These were relating to the care of residents who had scabies and the general care of more vulnerable residents. We found that there was confusion relating to the care of people who had scabies. The home had conflicting advice from health care professionals resulting in confusion on who was admitted to the home to visit or carry on other business. Some families were told not to visit and their relative did not have a visit for at least three weeks. We were told that this had caused distress to both the residents and their families, friends and representatives. The manager assured us that this would not happen again and that she would write to all the families affected immediately. Had we not received this assurance we would have left an immediate requirement. We were told by the manager that there was not sufficient staff in the home who understood the heritage of the residents and that they had undertaken to resolve this as soon as possible. Three people had recently being interviewed whom the manager considered suitable. We observed lunch in the area of the home where people who have a dementia are cared for. We saw that their food was transported from the kitchen in a trolley that did not have a facility for heating food. All the courses were transported at the same time. We tasted the food and found it was cold. When we asked staff about this and how they would serve it they were unable to answer us. We also found that there was loose flooring in that area and that the floor was dirty. We have been told by the home that all of the issues we raised have been addressed. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action 1 15 16 That the Registered Provider 03/03/2010 ensures that food is served at an acceptable temperature to all the residents of the home. You must do this because people who live in the home must have their food served in a manner that promotes their enjoyability of their food. 2 26 23 The Registered Provider must 03/03/2010 ensure that the home is clean and in good repair throughout. You must to this to ensure the dignity of people who live in the home is promoted. Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 27 17 The residents who live in the 31/03/2010 home must be cared for by staff who understand their social and cultural needs. You must do this because residents especially those who have a dementia are cared for by staff who have some understanding of their cultural background. Care Homes for Older People Page 6 of 8 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
