Inspection on 28/07/05 for Cornerways

This inspection was carried out on 28th July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Cornerways 27/11/08

Cornerways 13/12/06

Cornerways 09/02/06

Cornerways 05/01/05

Cornerways 09/07/04

Cornerways 03/03/04

Similar services:

Flint House

Hillview Farm

Dalewood Respite Care

Orchard,The

REACH Upton Court Road

The Cotswold Home

Fairways

Treloar College

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOME ADULTS 18-65 Cornerways 2 Dudley Avenue Hordle Lymington Hampshire, SO41 0HY Lead Inspector Rodney Martin Unannounced 28th July 2005 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationary Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Cornerways Address 2 Dudley Avenue Hordle Lymington Hampshire SO41 0HY 01425 613297 01425 614595 info@glyn-residential.co.uk Glyn Residential Ltd Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mrs Shirley White CRH 3 Category(ies) of LD Learning disability - 3 registration, with number PD Physical disability - 3 of places Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: None Date of last inspection 5th January 2005 Brief Description of the Service: Cornerways, 2 Dudley Road is a care home offering accommodation and personal care to three younger adults with learning or physical disabilities. The service is overseen by Glyn Residential at 6 Dudley Avenue and is owned by Mr and Mrs Hayward. There is a high level of interchange between the homes, with regard to staffing, activities, et cetera. The home is located in a village in the New Forest and there are local shops and a pub within easy reach of the service. All three bedrooms are single rooms. One bedroom is provided with an en suite toilet. The other two bedrooms have external access by means of a French door or patio door. Communal space includes a kitchen/diner but not a lounge/sitting room. The home has a pagoda with decking, which includes a summerhouse, patio tables, chairs and umbrellas. It is established practice that service users go to Glyn Residential at 6 Dudley Avenue, every day, where they can interact with service users there and use facilities such as the computers. Service users have access to a mini-bus and this is wheelchair accessible. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. 2 Dudley Avenue has a house name, ‘Cornerways’, and so for the purposes of this report the home will be referred to as Cornerways. There were no requirements in the previous inspection report, dated 5 January 2005, and again none were made following this inspection visit. The unannounced inspection took place between 9.30am and 1.30pm and during the visit the inspector, was assisted by the manager. Two of the service users were at Glyn, 6 Dudley Avenue and the other was at home with their parents. The two service users had lunch at Glyn and whilst there the inspector met Mr and Mrs Hayward and Mandy Henry, manager of Little Orchard. On the day of the visit the home was accommodating three female service users, whose ages ranged from 33 to 51 years old. One service user has been in the home thirteen years and there have been no new admissions since May 1998. The inspector received a pre-inspection questionnaire prior to this inspection. There was a relaxed atmosphere in the home and a good rapport was observed between staff and service users. All forty-three standards were inspected on this occasion. What the service does well: The home enables residents to participate in appropriate activities, which are tailored for each service user. Meals are varied, plentiful and well managed to meet residents’ needs and preferences. There is continuity of care with staff having worked in the home a long time. Residents support needs are met within Cornerways. Cornerways is a well run home, where the management of Glyn Residential are continually seeking ways of improving the services and facilities provided for the service users. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Standards Statutory Requirements Identified During the Inspection Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users’ know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 1, 2, 3, 4 and 5 The assessment process ensures that individuals’ aspirations and needs are identified and that changing needs continue to be met. Service users have a relevant terms and conditions of residency. EVIDENCE: There have been no admissions since May 1998 and consequently there has been a long settled period within Cornerways. However, prospective residents would be involved in a comprehensive introduction process, before a final decision is made to admit. The placement would be reviewed on a regular basis. Cornerways does not take emergency admissions. The home has a statement of purpose and service users guide. Copies of these documents are available in each service user’s room. Since the last inspection these documents have been put in a ring binder and the file expanded to include the admission policy, aims and objectives and a copy of the last inspection report. The same three service users have been together in Cornerways for a minimum of seven years. They are very much part of a ‘family’ unit, where the registered manager and her partner live on the premises. In discussion with the manager and service users, as well as evidence from the service Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 9 users’ files, the assessed needs of the three service users are being met in Cornerways. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate, in all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 6, 7, 8 9 and 10 There is a clear care planning system in place, with evidence of consultation with service users about decision making, which ensures that their needs are met. EVIDENCE: Each service user has a comprehensive file, which includes important relevant information, their service user plan detailing the service users’ general abilities, complete details of the care required from the time they get up to the time they go to bed, activities of daily living, activities and interests, behaviour management and likes and dislikes. The files were easy to read and gave a good pen picture of the individual service user. The inspector discussed with the manager having individual resident’s files developed in a modular format, with key information, care plan reviews, contacts relevant to the individual resident, medical information, financial information and confidential information et cetera. Such a system would ensure that all the relevant information about an individual is held in one place. It would also promote confidentiality and access on a needs-to-know Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 11 basis. It was agreed that this would be implemented. The use of a care plan outcome sheet was also discussed to date and sign when the care plan is reviewed and updated, if necessary. Staff are actively encouraged to help service users make decisions in promoting independence. One service user manages her money and the manager oversees the other two service users’ money. Service users have a lockable moneybox. Individual choices are documented in the service user’s care plan, residents’ meetings minutes and in the service user’s daily diary. Service users are able to voice their opinion at the regular residents’ meetings. They are also involved in their reviews. A separate activities’ plan for each service user was available, indicating that service users participate in an extensive list of activities. Risk assessments and manual handling assessments are carried out as part of the referral procedure and are updated, as appropriate. The manager and her partner live on the premises and are involved on a daily basis with the service users, whilst they are in Cornerways. The three service users, after breakfast, spend the rest of the day at Glyn, as there are more facilities. The manager then becomes a senior carer. Service users are generally happy to go to Glyn but it was confirmed that if they did not particularly want to go on a given day, the manager or a carer, would stay behind to care for them. This happened recently during the hot spell in July as the service users decided to sit in the garden during the day. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 11, 12, 13, 14, 15, 16 and 17 Social activities, family relationships and meals are well managed, creative and provide daily variation and interest for people living in the home. EVIDENCE: All three-service users are confined to a wheelchair and one service user has communication difficulties, however, there is a varied programme of relevant social activities for each service user. Day services/activities and the service user’s social life is part of the care plan. Service users attend various clubs and activity centres. Service users have opportunities for personal development and fulfil their spiritual needs. Service users have access to the various computers at Glyn where they have the opportunity to become computer literate and have access to the Internet. The service users in Cornerways have use of the minibus from Glyn, 6 Dudley Avenue and so have access to the local community and beyond. Staff have received specialist mini-bus training through a nationally recognised training programme [MIDAS]. Service users have access to a specialist swimming pool in Poole, once a week and ‘wheelchair dancing’. There are visits to local pubs. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 13 Two service users recently went on a holiday together. One service user told the inspector how much they enjoyed the break. The home has Sky television installed and is connected to each bedroom. Glyn has a beach hut at Milfordon-Sea, where service users can enjoy a break by the seaside. All service users have family and friends involved. The home actively encourages and supports the service users to maintain family links. On the day of the inspection, a service user was having a break with their parents. Service users’ rights are respected and this is reflected in their care plan. The three service users are part of the extended ‘family’ at Glyn and interact well with the staff and other service users. Service users are involved in the care planning process and in their reviews. Only breakfast is taken in Cornerways as other meals are taken at Glyn. Service users can choose what to have for breakfast and tend to have it together. This is served between 8.30am and 9am. They generally arrive at Glyn for 10am. If a service user were poorly, the manager would stay with them in the home. Some service users help to choose the menu. On the day of the visit the inspector had lunch with the service users, at Glyn. Residents were given a choice of the main course and were able to choose from a selection of four desserts. Residents, spoken to, were very complimentary about the quality and quantity of food provided in the home. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 18, 19, 20 and 21 The residents’ physical and emotional health needs are being met, with evidence of good support from health care professionals. The home has clear arrangements in place ensuring the medication needs of residents are met and for supporting terminally ill residents in the way they prefer. EVIDENCE: Service users can choose when to get up and when to go to bed. Service users have access to professionals such as occupational therapists, speech therapists and physiotherapists and aids and adaptations are in place to meet their needs. Service users are supported and encouraged in all aspects of individual health care and personal care needs. Each service user is registered with a GP in Barton on Sea. There is very good support from the GP and district nurses. All three-service users are on some form of medication. The manager dispenses a week’s medication at a time into a cassette system [WW system]. None of the service users are on controlled drugs. The cassettes were checked and had the correction medication in them. The medication administration records were found to be accurately kept, with no omissions. One service user has their medication at Glyn. This is taken up to the home and given and Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 15 signed for in Glyn. The home has an appropriate medication procedure, which was available on the day of the inspection. Medication is kept in a locked cabinet. From evidence obtained from service users, care plans and discussion with staff and the manager it was clear that service users’ health, personal and social care needs are addressed sensitively to ensure maximum dignity. The resident’s wishes concerning terminal care and death have been discussed and recorded in their files. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 22 and 23 The home has a satisfactory complaints procedure and an adult protection procedure, to safeguard residents from abuse. EVIDENCE: The home has a current complaints procedure, which was available, on the day of the visit. The complaints procedure is also in a picture format. There have been no complaints received by the Commission or the home, since the last inspection. There is an adult protection policy. Staff receive training in preventing and dealing with suspected abuse. There have been no incidents of abuse recorded in the home. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 24, 25, 26, 27, 28, 29 and 30 A very good standard of accommodation is provided ensuring residents live in a homely, comfortable and safe environment and equipment to meet their needs. EVIDENCE: Cornerways is a chalet bungalow with the service user accommodation on the ground floor with the manager and her partner living upstairs. The home was found to be extremely clean and well furnished, decorated and well maintained. There is attention to detail and it is homely in atmosphere. The three service users are all wheelchair users and can get around the ground floor. The only communal space is a kitchen/diner. The home does not have a sitting room. However, since the last inspection the garden has been developed for the service users to enjoy being outside, with a pagoda and decking provided. A summerhouse has also been erected and a wooden garden summer swing. Patio tables, chairs and umbrellas have also been provided. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 18 The inspector had the opportunity to view service users bedrooms. All threeservice users have their own bedroom. Two bedrooms have external access with a French door or patio door. Rooms were found to be individual in layout and in decoration. Service users were involved in choosing the colour of their own rooms. Rooms are bright and stimulating and have good lighting and ventilation. All bedrooms have TV aerial points and one room has it’s own telephone line. One service user has an en suite toilet provided. The bedroom doors do not have locks and the reasons and risks are detailed in the service user plans. There is one bathroom, which is provided with a hoist, toilet and bidet. There is a separate toilet. Hoists are provided in the home, funded by the provider. Service users are able to call for assistance from their bedrooms via a call system. The home was found to be clean and free from unpleasant odours. The laundry room is situated away from the kitchen and food preparation. Control of Substances Hazardous to Health assessments [COSHH] policies and procedures are in place, to ensure that staff and residents’ health and safety is promoted. A locked cupboard is provided for kitchen and cleaning materials. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 35 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31, 32, 33, 34, 35 and 36 Residents are well supported by a sufficient, well-trained and consistent supervised staff team, who offer continuity of care. EVIDENCE: Cornerways currently employs three specific staff members, including the manager. Two of the four staff members work in all three homes. As noted in other parts of this report, after breakfast, the three service users spend the day at Glyn, 6 Dudley Avenue. However, there is a pool of staff from the other two homes that are involved with their care. All staff have job descriptions. As part of the home’s induction programme, staff familiarise themselves with the company’s policies and procedures and staff sign to confirm that they have read and understood policies and procedures. The home does not have any volunteers or have needed to employ agency staff. The manager, who lives on the premises, provides the majority of staffing hours, when the service users are in the home. The home does not use agency staff, but fills last minute gaps in the rota with existing staff. There is a large pool of staff that work interchangeably at all the homes and cover when the manager has time off. One staff member, employed at Cornerways, is on an NVQ level 3 course. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 20 Staff have training, skills and knowledge specific to the needs of service users, including different methods of communication. The home has a settled staff team, who have been employed by Glyn Residential for some years. Staff in Glyn have also worked there a long time and so there is continuity of care. There was evidence of the whole staff team working well together. There are no vacancies for Cornerways. Glyn Residential has a recruitment policy. On the recent inspection of Glyn, 6 Dudley Avenue, on 12 July 2005, the inspector was able to view staff files. These contained the relevant required documentation, including a photograph of the staff member. When a vacancy occurs, recruitment is by way of an advert being placed locally as well as by word of mouth. The prospective candidate is invited to come and look around. Feedback is sought from the service users. The home has an inhouse induction programme as well as [The National Training Organisation for Social Care] TOPSS programme. A system of supervision is in place, which is linked to staff appraisals. There was evidence that staff had received supervision, both individual on a one-toone basis as well as in group sessions. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 37, 38, 39, 40, 41, 42 and 43 Cornerways is a well run home, where the management of Glyn Residential are continually seeking ways of improving the services and facilities provided for the service users. Service users rights and interests are safeguarded and protected by the home’s policies and procedures and health and safety measures. EVIDENCE: The registered manager has worked for Glyn Residential since October 1994. She keeps up to date with the core-training subjects of manual handling, first aid, health and safety, food handling, medication and fire safety. Service users spend most of the day at Glyn. The manager would then be involved in activities and care for them, as well as other service users, in Glyn. The manager then becomes a senior carer in Glyn. Staff meetings are held for all staff employed in the three homes. The last meeting was held on 21 July Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 22 2005. Service users meetings are also held for all thirteen-service users from the three homes. Service users are actively involved in menu planning, activities and holidays. All three-service users have family involvement. There are annual reviews with the service user’s social worker. The home has further developed its newsletter. This includes a diary of forthcoming events, news items about the residents, articles, quizzes, photographs and visits from local events. Glyn Residential has the necessary written policies and procedures, for running a residential home. Staff have access to the policies and procedures and as part of their induction and ongoing work within Cornerways and Glyn and are encouraged to familiarise themselves with these. Documents, including codes of practice, are dated, reviewed and monitored and updated where appropriate. Samples of records seen on the day of the visit were found to be satisfactorily maintained. Service users have access to their records and are actively encouraged by staff to make use of this facility. From an investigation of the records and practices observed in Cornerways during the inspection, the health and safety measures taken ensure that the home is a safe environment to work in. The home has a current certificate of employers liability insurance. The home has appropriate minibus insurance as well as insurance cover for the business. Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score 3 3 3 3 3 Standard No 22 23 ENVIRONMENT Score 3 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 LIFESTYLES Score 3 3 3 3 3 Score Standard No 24 25 26 27 28 29 30 STAFFING Score 3 3 3 3 3 3 3 Standard No 11 12 13 14 15 16 17 3 3 3 3 3 3 3 Standard No 31 32 33 34 35 36 Score 3 3 3 3 3 3 CONDUCT AND MANAGEMENT OF THE HOME PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Cornerways Score 3 3 3 3 Standard No 37 38 39 40 41 42 43 Score 3 3 3 3 3 3 3 H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 24 NA Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations Cornerways H54 S12279 Cornerways (2 Dudley Ave) V240054 280705.doc Version 1.40 Page 25 Commission for Social Care Inspection 4th Floor, Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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