Please wait

Care Home: Dalewood Respite Care

  • 1 Dalewood off Chiltern Way Buckskin Basingstoke Hampshire RG22 5EG
  • Tel: 01256332215
  • Fax:

Dalewood is a care home owned and managed by Hampshire County Council registered to providing respite care for up to five adults with a learning disability. Two service users who use a wheelchair can be accommodated at any one time on the ground floor. Accommodation is provided in a detached house, which is situated in a cul-de-sac in a residential area of Kempshott, close to Basingstoke town centre with easy access to local shops and other amenities including a sports centre. The aim of the service is to provide a flexible, accessible, positive, enjoyable and individualised short-term break for service users. The current service user contribution ranges from £4.98 - £7.48 per night.

Residents Needs:
Learning disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Dalewood Respite Care.

CARE HOME ADULTS 18-65 Dalewood Respite Care 1 Dalewood off Chiltern Way Buckskin Basingstoke Hants RG22 5EG Lead Inspector Peter J McNeillie Key Unannounced Inspection 09th October 2007 09:00 Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Dalewood Respite Care Address 1 Dalewood off Chiltern Way Buckskin Basingstoke Hants RG22 5EG 01256 332215 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) lbeech@hants.gov.uk Hampshire County Council Mrs Laraine Susan Beech Care Home 5 Category(ies) of Learning disability (5) registration, with number of places Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 13th March 2007 Brief Description of the Service: Dalewood is a care home owned and managed by Hampshire County Council registered to providing respite care for up to five adults with a learning disability. Two service users who use a wheelchair can be accommodated at any one time on the ground floor. Accommodation is provided in a detached house, which is situated in a cul-de-sac in a residential area of Kempshott, close to Basingstoke town centre with easy access to local shops and other amenities including a sports centre. The aim of the service is to provide a flexible, accessible, positive, enjoyable and individualised short-term break for service users. The current service user contribution ranges from £4.98 - £7.48 per night. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This report was written after taking into consideration a number of sources of information /evidence including a site visit to the premises, previous reports, examining residents /staff training records, talking with residents, staff, management, responses by the manager to a pre inspection Annual Quality Assurance Assessment. (A.Q.A.A.) and the results of in house satisfaction questionnaires completed by residents and residents representatives. During this inspection which took place on 09/10/07 between the hours of 9.00 am and 13.45pm and was the first inspection for the year 2007/08 all the designated key standards for younger adult were inspected. As a result of this visit no requirements or recommendations have been made a situation that was mirrored at the four previous inspections. The results and findings contained in this report will determine the frequency and type of future inspections. What the service does well: What has improved since the last inspection? Since the last inspection a number of areas have improved these include: The upgrading of the initial assessment process where improved risk assessments have led to better care plans that give greater consideration to service users wishes, choices and aspirations. The further development of very detailed step-by-step pictorial guides to assist service users when they carry out day-to-day tasks. Re decoration and carpeting of the house plus refurbishment of the downstairs bathroom (and the kitchen where low-level worktops have been fitted. Staff training, including N.V.Q. results that ensure all staff are capable of running a shift. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 2. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The home has a system of assessing and identifying residents and their carers needs which ensures residents safety and that their assessed needs can be met. EVIDENCE: The management and staff at the home accept the need for residents to be allowed to live as independent a life as possible and this involves taking risks, providing these risks have been fully assessed in tandem with an assessment of needs that gives full consideration to wishes and aspirations of the service user and in consultation with their normal full time carer. At the time of the inspection the homes management team were in the process of reviewing and introducing an improved and very detailed/ comprehensive risk assessment procedure to ensure all aspects of the service users daily living are evaluated. The Manager or another member of the homes management team are responsible for undertaking an initial pre admission assessments of all prospective service users following a referral through Hampshire County Councils Adult Services and receipt of a Care Management assessment. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 9 Assessments include consultation with the service user and their full time carer to establish, care needs, goals and plans during their stay. Details also include any transport arrangements, which room the service user prefers as well as the objective of their stay, for example, a break for their carer or to improve their independent living skills. Apart from the service users assessment, an assessment of the carers needs is also carried out as the homes management acknowledges they cannot assess the service user in isolation and that the needs and views of the full time carer need to be explored and taken into consideration to ensure a successful period of respite for all parties. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7 and 9. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The home has a well-developed system of planning and reviewing care which reflects residents wishes, aspirations and ensures residents needs are met within a risk management policy and involves residents and their representative in decisions that affect them. EVIDENCE: The personal care plans of three service users were viewed all were based on an initial assessment of needs and risk and took into consideration, service users wishes, choices and aspirations. For example, when accessing the community, when receiving personal care, indicating preferences with regards to which staff/gender of staff should undertake specific tasks, what to eat, bedtimes, clothes to wear and activities to take part in etc. As commented on previously in this report, risk assessments were available in all files viewed. These documents set out the assessed hazards to service Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 11 users and action to minimise the risk of harm. The risk assessments had also been regularly reviewed. As the service provides respite for individuals the manager explained that whilst care plans are constantly reviewed on a day-to-day basis, a formal review of a care plan takes place at each period of respite to ensure the plan reflects any changing care needs. These reviews would include consultation with the day-to-day carer and any other health/social care professionals involved with the service user. This process also ensures appropriate staff support is provided and the environment is still suitable for the individual. Staff spoken with had a good understanding of the contents of the care plans and risk assessments and were able to explain how the care plan was put into day-to-day practice. All residents are encouraged to be as independent as possible following an assessment of risk. We observed a service user making hot drinks and clearing up after eating. For those less able service users a great deal of time and expertise has gone into producing and expanding pictorial/photographic task guides, for example how to make a sandwich and assist with simple household tasks. Staff support to the service users observed during the visit was provided in a positive, friendly and non-patronising manner. In discussion with the service users, they indicated verbally or by signs that they were very happy staying at Dalewood, enjoyed visiting and liked the staff. This view was also expressed in the residents satisfaction survey commented on in section 37-43 of this report. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,15,16 and 17. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The social activities, the provision of varied and nutritious meals were well managed and reflected residents interests and choices. EVIDENCE: Records seen confirmed personalised individual programmes of activities / opportunities have been arranged to develop service users skills via a number of external day services, educational resources, additional one to one personal external support and activities provided by the home. All activities and programmes are detailed in the resident’s personal plan following consultation/agreement with the resident. Staff enable individuals to make decisions about activities they take part in by using a number of communication methods, Makaton, verbal communication, personal signs, and pictures. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 13 We were shown an example where a particular resident wished to go swimming; this was built into his personal plan and has now become an integral part of his plan/week. In house activities currently available include, cinema, computers, cooking, shopping music, arts and craft and board games, however. Whilst in house activities are seen as important, a greater emphasis is place on community base activities and reflect those enjoyed by society at large. When going out public transport or vehicles of a non-institutional type are used. Residents are expected to participate in small household tasks and are assisted in this by a task planning guide produced in a pictorial format which shows them step by step on how to proceed. This approach assists service users to gradually gain new skills and develop their potential and self worth. The home has a menu that takes into account the likes and dislikes of service users and provides a varied and balanced diet and is produced in a pictorial format. Mealtimes are flexible to fit in with service users’ activities and the kitchen was well stocked with a variety of good quality food. Service users indicated they liked the food and always had a choice. Facilities for service users to make drinks and snacks are available although some would require support. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19 and 20. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Satisfactory arrangements are in place, ensuring the personal, emotional, health care and medication needs of residents are met. EVIDENCE: Due to the nature of the service all service users have their own doctor close to their own homes. Should any service user need to see a doctor whilst resident, and that doctor could not visit, we were informed that staff would take them. If a consultation was needed out of hours the local Hants Doc emergency service would be called or a visit would be made to the local accident and emergency clinic. At the time of our visit at least one resident had been at the home for some months. In this instance it was demonstrated that the individuals health care needs had been dealt with following arrangements by the home that also provided support and guidance to the individual following professional consultations. Optician tests had also been arranged and new glasses purchased. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 15 Medication administration records viewed, indicated that all drugs and medicines are stored safely and securely and are administered by trained staff and disposed of it line with the homes medication policy, which also ensures that service users can maintain responsibility for their own medication following a risk assessment. At the time of this visit no residents are able to administer their own medication. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 and 23. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has clear policies and procedures in place which ensures residents are able to complain and are protected from abuse . EVIDENCE: A Hampshire County Council whistle blowing and Adult Protection Policy and Procedure had been implemented. All management and staff spoken to demonstrated they were aware of the procedure to follow should they witness or suspect the abuse of a resident. The complaints procedure, which is also included in the service users guide and provides information on how to contact The Commission for Social Care Inspection (C.S.C.I), was seen, as was the record of complaints, which indicated no complaints, had been received since the last inspection. Due to some communication difficulties we were not able to ascertain whether residents felt comfortable in raising any concerns they had with the homes manager but staff did state they felt confident in discussing any concerns, complaints with management on behalf of any resident. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24 and 30 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. A safe, well maintained, clean and suitably furnished home is provided for residents which meets their needs. EVIDENCE: The home is housed in a two story well maintained detached property with off road parking in a well-kept residential road within easy travelling distance of Basingstoke Town centre. The homes management are to be congratulated for ensuring from the outside there is nothing to distinguish the home from other properties in the vicinity and no signs to indicate it is a care home. Whilst the building was originally built for domestic occupation improvements to the inside include the addition of a large conservatory special bathing/showering facilities and widening all of the doors to provide an environment that allow the free movement of all residents around the property including those persons using a wheelchair. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 18 The Home was well furnished, fully decorated, immaculately presented, very clean, homely, and free from adverse odours and hazards to health and safety. Professional assessment to ensure that any equipment and personal aids required by residents was available has been carried out. Aids currently in use within the home include fixed overhead hoists, special\baths, walk in shower, bedsides, raised toilets, ramps, special beds, handrails and low tops in the kitchen. The Initial assessments of prospective service users would consider what aids are required. A regular maintenance programme is in place overseen by the property services department of Hampshire County Council who undertakes all of the routine maintenance for the Home. During the last inspection it was observed that service users in a wheelchair might have difficulty in accessing the entire garden across the existing lawn. The situation remains the same. It is understood the manager has raised this issue with outside managers but to date no plans have been made to improve the situation. Wheelchair however can access the garden and the patio area. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32,34 and 35 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Resident’s needs are met by sufficient numbers of well trained and supported staff who are recruited and selected using a procedure designed to protect all residents. EVIDENCE: The Service user group needs vary considerably, some attend day centres and others have additional one to one individual support staff employed which affects that day to day staff levels/numbers causing them to vary considerably at different times of the day or week in order to the met the needs of individual service users. Staff were observed to carry out their duties in a calm unhurried manner taking time to talk with and assist individual residents. The manager and staff confirmed that staffing levels are closely monitored and changed to reflect the assessed needs of service users. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 20 We viewed three staff files, which included evidence that all staff are employed in accordance with a robust recruitment and selection procedure designed to protect residents. This involves the completion of an application form, the signing of a rehabilitation of offenders declaration, an interview, satisfactory Criminal Record Bureau, Protection of Vulnerable Adults and reference checks followed by the satisfactory completion of an in house induction training and probationary period of employment. Apart from the records of staff the staff employed at the home by the registered provider, additional records covering support staff provided by external agencies to assist individual service users as part of they’re agreed programme of support were viewed. These include most of the information held on behalf of regular staff including details of experience and training and pre inspection checks undertaken. The manager stated no person is allowed to work in the home unless she has seen evidence that all checks including Criminal Records Bureau (C.R.B) protection of vulnerable adults (P.O.V.A.) and references checks had been carried out. Following their appointment all staff are subject to an in house and Hampshire County Council induction training, which involves courses in first aid, moving and handling, P.O.V.A., Food Hygeine, Fire Safety (including evacuation) and handling medication. The manager stated all staff are trained to a level where they could lead a shift. Following their induction staff are then expected to undertake a Learning Disability Qualification foundation course followed by a National Vocational Qualification (N.V.Q.) course. Currently 45.5 of staff have been trained to N.V.Q. level 3 and 9.00 to N.V.Q. level 2. Some staff have applied to continue study to N.V.Q. level 4 but had not have at the time of this visit any indication when or if they will be able to start a course. Comprehensive up to date user friendly and fully signed of training records and copies of certificated gained were available for all staff confirming all of the above statements. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37,39 and 42 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The management of the home seeks the views and opinions of residents residents representatives and safeguards the health and safety of staff and residents through the implementation of safe working practices. EVIDENCE: The home is managed by a very experienced registered manager who has completed the National Vocational Qualification Level 4 in Care and Management and has demonstrated over a number of inspections her competence and ability in running a registered care home for persons with high care and social needs. No requirements have been made for the past four inspections. The manager indicated that she receives support from external senior management who are described as available and approachable. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 22 In talking with staff the we confirmed that the manager has established a well defined management structure and had agreed aims and objectives for the home in consultation with the staff who have a clear understanding of what needs to be done and how to do it. Staff said that they felt well supported by the manager, who organised regular team meetings and ensured they had regular supervision. There are a number of excellent systems in place to monitor service provision which include a news letter, service user and relatives satisfaction questionnaires, weekly service user meetings and a range of information that has been developed and produced in pictorial formats including summaries of C.S.C.I. inspection reports which the manager indicated has enabled all service users whatever their level of understanding to contribute to the service provision. The manager further indicated that a meeting held for service users relatives/representatives was well attended and a number of ideas and suggestions made to the benefit of the Home. Service users are also encouraged to complete a questionnaire after each respite stay in addition to yearly questionnaires sent to all service users to gain their views and ideas for future service provision. Senior managers from the providers visit the home each month to review the service quality. Reports of these visits contain actions that are required to improve the service. A sample of records relating to money held by the manager on behalf of residents was checked. Receipts were available and the cash balances held reconciled with the records seen. A corporate health and safety policy that is designed to protect both residents and staff has been implemented this includes the practice of strict infection control procedures such as using protective aprons, gloves and washing hands in antiseptic soap. Records seen confirmed that health and safety checks were undertaken and that all staff had received training in the techniques of moving and handling, first aid, health and safety, the procedures to follow in the event of fire (including evacuation) and accidents. All of the hot water supplies to baths were fitted with thermostatic controls set at 43 degrees centigrade. All radiators and hot pipes were covered. Records were also available to confirm checks/servicing to all equipment used in the home had been carried out. Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 23 Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 4 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 4 25 X 26 X 27 X 28 X 29 X 30 4 STAFFING Standard No Score 31 X 32 4 33 X 34 4 35 4 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 4 3 X 4 X LIFESTYLES Standard No Score 11 X 12 4 13 4 14 X 15 4 16 4 17 4 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 4 X 4 X X 4 X Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Hampshire Office 4th Floor Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Dalewood Respite Care DS0000037131.V347357.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website