Annual service review
Name of Service: Dormy House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Willis Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ridgemount Road Sunningdale Berkshire SL5 9RL 01344872211 01344875111 dormy@caringhomes.org www.caringhomes.org Dormy House (Sunningdale) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 63 0 0 63 The maximum number of service users to be accommodated is 63 The registered person may provide the following category of service: Car home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Dementia (DE) old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dormy House provides residential/nursing care and accommodation for 63 older people. The home is a large mansion that has been extended on three sides, providing single and double rooms with en-suite facilities. The main house provides care and accommodation to people who require residential/nursing care, and the Surrey Wing provides care and accommodation for 13 people who have dementia. The gardens overlook a golf course and have seating provided. Dormy
Annual Service Review Page 2 of 6 House has a Statement of Purpose and Service Users Guide available on application to the home. Email dormy@caringhomes.org The fees at this home range from 650 to 1200 pounds per week dependant on assessment, and dependant on whether the room is residential shared/single en-suite, or nursing shared/single en-suite. Additional charges for Hairdressing, Daily Newspapers, Chiropodist, Physiotherapist, Escort duties, Dry cleaning, Private dentistry and Toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home was rated 2 STAR GOOD on 2nd July 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA . It said that since the last inspection the home has made a number of improvements to its services. The CQC has been informed about a complaint about the quality of care provided to residents. This matter has been referred to the Local Authority safeguarding team for investigation. We sent surveys to residents, relatives, staff and social & health care professionals. The responses were used to help make a judgment about the quality of services at Dormy House. We received four surveys from relatives. The following negative comments were received, At weekends they are short staffed and there are some carers who could do with a lesson in manners. Routine maintenance tasks are sometimes slow to be done and all wheelchairs need to be cleaned and/or replaced. In my opinion staff morale seems to be low and Dormy House has the potential to be an excellent home but theres something or someone thats not quite right... I cant put my finger on it There was also. concern expressed about an 8 rise in fees. The following positive comments were also made, The Manager of the dementia unit provides an excellent service, keeping relatives informed about all aspects of care and The care home manager is always available to discuss important changes and concerns and the reception staff are always welcoming and professional. Meals are excellent, nutritious tasty and well presented, The building looks bright and welcoming, the new communal areas are lovely and some carers are really pro actively Annual Service Review Page 4 of 6 caring. Responses to social and health care professionals surveys said, There are rarely care staff available for either residents or visitors. Paperwork is very messy and illegible in places. There is a need for more carers, The home should include all residents in activities and another professional said, The home needs more staffing at certain times of the day. Responses by residents were very mixed they said, The state of some of the bedrooms leaves a lot to be desired, the staff are slow to respond at times. One resident anonymously said in the survey, I want to move somewhere else. One resident said, The home treats all in their care with respect and treats them as individuals. There is great team work and an excellent Sister in Charge overall. They also said, There should be more wheelchairs available, at certain times of the day they need more staff. Staff surveys said, Support you get from management is great and all my training needs are met. Of the 19 respondents to residents surveys 7 people didnt know how to make a complaint. In response to the question Do you receive the care you need 7 people said always, 5 people said sometimes, 6 people said usually and 1 person said never. In response to the question Are there staff available when you need them, 6 people said always, 7 said usually, 5 said sometimes and 1 person said never. What are we going to do as a result of this annual service review? Following a Management Review the next KEY inspection will be bought forward. We will do the next inspection by 31st January 2010 Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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