Inspection on 12/10/09 for Fairlawn
Also see our care home review for Fairlawn for more information
This inspection was carried out on 12th October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Fairlawn The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Mills Date of this annual service review: 0 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 327 Queens Road Maidstone Kent ME16 0ET 01622751620 01622692161 fairlawnreshome@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Michael Andrew Lawrence,Mrs Mary Alexandra Lawrence Number of places (if applicable): Under 65 Over 65 0 26 The maximum number of service users to be accommodated is 26. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fairlawn provides residential care and support for up to twenty-six older people. The home is a detached property with accommodation on two floors. There is plenty of communual space and a summer house in the garden. There are twenty-five single bedrooms and one double room. The majority of bedrooms have en-suite facilities. The remainder have hand basins and each room has a call bell system with two call points. There is a television point in each of the bedrooms. Each room has the potential for
Annual Service Review Page 2 of 6 2 1 1 0 2 0 0 8 individual telephone lines to be installed at the request of the service user and personal phone bills from a service supply company sent direct. Outside the home has a large and pleasant garden to the rear and a good sized parking area to the front. In addition there are no current restrictions to on street parking near the home. The home is situated in a quiet residential area close to Maidstone town centre. There are good public transport links from Maidstone to London and the coast. The town centre of Maidstone provides a large variety of shops, restaurants, pubs and leisure facilities as well as places of worship for a number of different religions. The fees range from £335.00 to £510.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection. This included:The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. the AQAA is a self-assessment that focuses on how well outcomes are being met for people using this service. Information we have about how the service has managed any complaints. The previous key inspection report and the results of any other visits we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA when we asked for it. This identified areas that have improved in the last year and others where further developments are planned. This included good evidence that the service seeks the views of the people who use this service and other stakeholders. The home has sound quality assurance systems in place. The AQAA told us that there is a new format for the surveys that are sent to residents nd their relatives. The surveys now seek views on areas for improvement as well as opinions about the dayto-day running of the home. The residents continue to hold regular meetings that are chaired by a service user. A number of improvements and changes in the home have been made as a result of feedback from residents and relatives. There is a wide range of activities in the home and recently a barbecue and Caribbean evening, and monthly themed meals and quiz nights, to which families and friends are invited, have proved very popular. There have been a number of environmental improvements in the last twelve months. A new stair lift has been fitted, a new washing machine has been purchased to ensure better infection control and work has been carried out in the garden to make it more accessible. There is an ongoing improvement plan for the environment and this includes the possibility of creating a wildlife section in the garden. The AQAA told us that staffing levels have been increased and a new team leader has been appointed. There have been significant improvements in staff training, including work on the Liverpool Care Pathway for terminally ill people that has now been implemented in the home. Annual Service Review Page 4 of 6 The home values equality and diversity and staff have recently received further training on this subject. The staff team have a wide range of cultural backgrounds and bring their experience to enhance the lives of the residents. Care in the home is person centred and led by individual needs and wishes. The home continues to be well managed. The registered manager communicates well with the Commission and the registered providers continue to take an active interest in the running of the home and visit regularly. What are we going to do as a result of this annual service review? There will be no change in the inspection plan as a result of this Annual Service Review. It should be noted that we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use this service. Annual Service Review Page 5 of 6 Reader Information
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