This inspection was carried out on 29th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: FCH Romsey Winchester The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 46 Romsey Avenue Weddington Nuneaton Warwickshire CV10 0DR 02476327543 02476354175 LillianJakovlevs@FCH.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Sandra Shaw Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: FCH - Housing and Care Number of places (if applicable): Under 65 Over 65 13 3 People admitted to the home will be in the category of mental disorder, excluding learning disability and dementia, in the age range of 18 to 64 years Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Romsey/ Winchester Care Home is a registered establishment for 13 service users with a mental disorder. FCH Housing & Care provide 24 hours support to the people living in the home. The care home consists of 2 four bedded houses, a 2 bedded bungalow and 3 single bedded flats. All are self-contained with accessible bathrooms, fitted kitchens, lounge and dining facilities. There is a walk-in shower and a bathroom in the four-bedded houses. Each property, other than the first-floor flats, has its own
Annual Service Review Page 2 of 7 A new manager has been appointed. garden; there is also a communal garden with a seating area and greenhouse. The office, sleeping room facility for staff, communal lounge and kitchen are situated in 46 Romsey Avenue. Service users each have a tenancy agreement for the self-contained property they live in. The property is situated in a quiet suburb of the town of Nuneaton in Warwickshire and close to all local services and amenities. Information added on 27 July 2009. The telephone number for the service should read, 024 7635 4175 The email address for the service should read, sandra.shaw@fch.org.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received or asked for since the last inspection. This included: The annual Quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives is some numerical data about the service. The previous key inspection of 30 June 2007 and the annual service review of 30 June 2008. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. What people have told us about the home. We have not received any complaints about this service since the last key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information requested. We looked at the AQAA and all the other information and our judgement is that the home is still providing an excellent service. They also know what further improvements they plan to make. They told us about how they had met issues relating to Equality and Diversity. This included the following action: Staff are responsive to the needs of the young and old; Service users attend various outside activities including, cookery lessons, water colour painting course, keep fit class, gym and age concern; Dementia awareness for staff; Support people to practice their religion; Staff are aware of the equality and diversity policy; Discussions with people at key worker meetings and house meetings; Staff and service users to be familiar with the statement of purpose; Staff have undertaken distance learning on Equality and Diversity; Discuss with service users the annual service improvement plan. Annual Service Review Page 4 of 7 People using the service are consulted about the service. The AQAA states this is done through: Service user questionnaires are completed annually, action plans and changes are made where appropriate; Eight weekly key worker meetings; Six monthly review meetings; Six weekly all tenant meetings. The manager reports that staff either have, or are working towards obtaining a National Vocational Qualification in care. This training should equip staff to carry out their work effectively for the benefit for people living at the home. People have told us in surveys that they are happy at the home. Comments include: They listen and support me on day to day routines; I have a new sofa in my flat; I am quite happy here; Relatives told us; Issues are dealt with as things crop up and with the help of care plans. Everyone is happy; I cannot fault the care that is given. A healthcare professional told us: The service is great and I always enjoy my visits there. My client has many needs, but is always well cared for. Staff told us: Our manager is excellent; Management are always available to discuss any concerns that staff or tenants may have; We have a good team which makes the job easier and it allows me to do my job effectively; Would like extra funding to do any extra activities especially on bank holidays; We could do with more budget to allow us to do more with service users; Budgets can be tight.
Annual Service Review Page 5 of 7 Within the period since the last key inspection visit the home has received no complaints. No safeguarding referrals have been made. Staff have received safeguarding training and know what to do if they suspect that people are being mistreated. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. The manager works in an open way with us and makes plans to keep on developing the service as the people living at the home want it to and for their benefit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and a Key Inspection will take place before 30 June 2010. However we can inspect the service any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
