Latest Inspection
This is the latest available inspection report for this service, carried out on 6th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for FCH Romsey Winchester.
What the care home does well The home continues to provide a very homely and friendly environment for the people who use the service The staff and people living in the home have very good relationships with each other and the atmosphere between them is positive and relaxed. This means people are very settled and feel they can rely on the staff for support they may need. People continue to be consulted and involved in the management of the service and participate in the way it is run. The wishes and feelings of people living in the home are taken seriously and they are treated with dignity and respect. People are actively supported to make decisions about their lives on a daily basis. Consideration is given to a person`s interests, hobbies and leisure pursuits when planning activities. The involvement of relatives, families and friends is encouraged by the home. What the care home could do better: High standards continue to be maintained and no requirements or recommendations have been made following this inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: FCH Romsey Winchester 46 Romsey Avenue Weddington Nuneaton Warwickshire CV10 0DR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Patricia Flanaghan Date: 0 6 0 5 2 0 1 0 Information about the care home
Name of care home: Address: FCH Romsey Winchester 46 Romsey Avenue Weddington Nuneaton Warwickshire CV10 0DR 02476354175 02476354175 sandra.shaw@fch.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Sandra Shaw Type of registration: Number of places registered: Conditions of registration: Category(ies) : FCH - Housing and Care care home 13 Number of places (if applicable): Under 65 Over 65 3 mental disorder, excluding learning disability or dementia Conditions of registration: 13 People admitted to the home will be in the category of mental disorder, excluding learning disability and dementia, in the age range of 18 to 64 years Date of last inspection Brief description of the care home The Romsey/ Winchester Care Home is a registered establishment for 13 service users with a mental disorder. FCH Housing & Care provide 24 hours support to the people living in the home. The care home consists of 2 four bedded houses, a 2 bedded bungalow and 3 single bedded flats. All are self-contained with accessible bathrooms, fitted kitchens, lounge and dining facilities. There is a walk-in shower and a bathroom in the four-bedded houses. Each property, other than the first-floor flats, has its own
Care Homes for Adults (18-65 years) Page 2 of 10 Brief description of the care home garden; there is also a communal garden with a seating area and greenhouse. The office, sleeping room facility for staff, communal lounge and kitchen are situated in 46 Romsey Avenue. Service users each have a tenancy agreement for the self-contained property they live in. The property is situated in a quiet suburb of the town of Nuneaton in Warwickshire and close to all local services and amenities. Care Homes for Adults (18-65 years) Page 3 of 10 What we found:
We, the Care Quality Commission (CQC) undertook this random inspection visit to monitor standards of care at the home, which was rated as excellent at the last key inspection on 30 June 2007. This random inspection was unannounced, which meant the home was not given notice of our visit. We wanted to gain an assessment of peoples experience within the home. This was to make sure that the standards highlighted within our previous report continue to be maintained. Before the visit we looked at information we received since our last inspection of the home. This includes how the service dealt with any complaints, the views of people who use the service and the managers views of how well they care for people. The service sent us their annual quality assurance assessment (AQAA) within the required timescales. The information in the AQAA was clear and provided us with all of the information we asked for. During the visit we spoke with people who live at the home, the staff on duty and the manager. We looked at information about people who use the service and medication records. We checked that staff had the knowledge, skills and training to meet the needs of the people they care for and we looked around the buildings to make sure they were clean, safe and comfortable. Each house or flat was clean and tidy during our visit and provided people with a comfortable and homely place to live. Some refurbishment and redecoration has been undertaken and we were told this is ongoing. The outside grounds were very neat and tidy. Each house has a well maintained garden with seating areas and people were seen to wander freely around their home and garden. We saw that people receive a good standard of care from a caring and committed staff team, who have a good understanding of their needs. People are encouraged to make their own choices and this gives them control over their lives. Each person living at the home has a person centred plan. We looked at the care records of one person and found that all of the documents that are required to deliver good standards of care were in place. Care plans outlined the persons care and support needs and preferences. During our visit we chatted with some of the people living at the home who told us that they were well looked after. A person commented, Im very happy and comfortable here. The staff are wonderful. Records showed that people had seen GPs, specialist nurses, chiropodists and opticians on a regular basis. For example, when we arrived at the home one person was going out with their support worker to collect their new spectacles from the optician. The home has in place safe systems for the storage and administration of medication. Medication is provided through a local pharmacist in a monitored dosage (blister pack) system. We saw people relaxing in their homes or chatting with staff. There appeared to be a
Care Homes for Adults (18-65 years) Page 4 of 10 good rapport between them and staff. We were told that one person was visiting their family and two other people were shopping with their support workers. People using the service continue to be encouraged to play an active role and take responsibility for household tasks. People told us they can make choices and decisions about what food is served. People told us in their surveys that they enjoy the meals served in the home. Some comments about their daily lives in the home included: We have support with our needs and we go out on leisure activities. The food is good. Its alright living here and the food is okay. They keep me safe. Good food. Living facilities are very good and the food is very good. We have open days and invite families. There are a range of activities on offer for people, so that they are able to pursue their leisure and social interests. For example, two people went on holiday last year to places chosen by them. An official complaints policy and procedure is in place to ensure the concerns of people living in the home are taken seriously and feedback from those we spoke to indicated they were very clear about what to do if they had any complaints. All people who returned a survey told us there was someone they could speak to if they were unhappy and that they knew how to make a complaint if they needed to. We have not received any concerns about the home and information in the AQAA told us the home had not received any major complaints in the previous twelve months. Staff have received training on safeguarding adults and the staff we spoke with said that abusive practice would not be tolerated in the home. We saw that staffing levels were appropriate for meeting the needs of people currently living in the home. There was a good atmosphere throughout the home with friendly and warm relationships existing between staff and people who use the service. Staff were observed to be cheerful and to enjoy doing their jobs and demonstrated a positive regard for the people in their care. Staff we spoke with were committed and motivated to doing their jobs and discussion with them indicated they had a good understanding of the needs of people and values of the home. Staff also told us that they had received good, regular training. They said that the home was well managed, they felt listened to and able to contribute to the development of the service. A staff member commented, I love working here, it is one of the best places I have ever worked. Staff also made positive comments in the surveys returned to us. Some of the comments include: This is a great place to work. Care Homes for Adults (18-65 years) Page 5 of 10 The home works well because of the brilliant staff team and because we all support each other. I think the care the home provides is very good. I enjoy my work and I look forward to each shift. The service users are a pleasure to support. My colleagues are approachable and helpful. I am well supported by the manager. Anything I need to know she is always there for me. The AQAA informed us that 95 of staff have achieved a minimum of level two in the National Vocational Qualification in care. This is commendable and means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. Staff also confirmed this process during discussion. We were told in the AQAA how the service ensures that equality and diversity is promoted within the service. For example, - Each service user has an individual person centred plan which ensures that their needs are met and where possible their wishes and aspirations. - One service user is supported four times a week to attend their place of worship. - All staff complete a section in their induction book on equality and diversity. - At team meetings assistant team leaders present a dignity challenge questionnniare which is effective in helping staff reflect about they way the view dignity and can bring about a group discussion. What the care home does well: What they could do better:
Care Homes for Adults (18-65 years) Page 6 of 10 High standards continue to be maintained and no requirements or recommendations have been made following this inspection. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 8 of 10 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 9 of 10 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
