Inspection on 13/10/09 for Ferringham House
Also see our care home review for Ferringham House for more information
This inspection was carried out on 13th October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Ferringham House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beth Tye Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 58 Ferringham Lane Ferring Worthing West Sussex BN12 5LU 01903242334 01903705695 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Ferringham House Limited Number of places (if applicable): Under 65 Over 65 0 14 The maximum number of service users to be accommodated is 14. The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ferringham House is registered with the Commission for Social Care Inspection to provide care for up to fourteen older people. Accommodation is provided by twelve single and one double room all with en-suite facilities. There is a passenger lift to the first floor. The home is situated in the centre of the village close to shops, church, post office and park which residents are able to use. The seafront is also close Annual Service Review Page 2 of 7 by. The current fees being charged by the home are from #515 per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? They sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that they are still providing a good service and that they know what further improvements they need to make. The AQAA stated the home provides the following; Regular one to one meetings with residents and family members to gain their views. The opportunity and separate accommodation for friends and family to visit and have overnight stays. A trial period of up to eight weeks for potential residents to test out the home. Free view/Satellite television. Access to the internet. Annual Service Review Page 4 of 7 Regular reviews of care and updating of records to ensure staff are aware of residents changing needs We received survey comments from three staff members, and four service users and/or their relatives. All continue to be very satisfied with the quality of the care provided, the training staff receive and the support from management. Some service users said; The home is like a family I am very happy here I got information about the home before I moved in The staff are very kind and help me The staff are excellent This is a lovely place to live Some staff said; The home provides a homely, secure environment Residents would benefit from more daily activities The support and care offered is very good Residents have lots of choice The majority of staff have been here many years Some improvements to the home since the last inspection were identified in the AQQA as; Four residents bedrooms have been decorated, and additional furniture has been purchased for two bedrooms. A new on call system has been installed A new refrigerator has been purchased An ex member of staff will be returning as a volunteer to do one to one activities with the residents The service continues to work well with us and let us know about things that have happened since our last key inspection. They have shown that they manage issues well. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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