Annual service review
Name of Service: Five Ways The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 2 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Kingsdown Park East Tankerton Whitstable Kent CT5 2DT 01227277861 Telephone number: Fax number: Email address: Provider web address:
fiveway@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Miss Sheila Dawn Jude Conditions of registration: Category(ies) : learning disability Conditions of registration: Adelaide Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Five Ways is registered to provide residential care for four adults with learning disabilities. The home caters for people of either sex, within the age range of 18-65 years. The property is a spacious two-storey detached house in a quiet residential street in
Annual Service Review Page 2 of 6 None Tankerton. It is not wheelchair accessible and is not adapted for people with physical disabilities. It has four spacious single bedrooms (one of which is currently for staff use), each with its own wash hand basin facilities. There are three communal WCs, two baths, one shower and one shower attachment. The kitchen is on the ground floor along with the lounge, dining room, conservatory and a sensory room. The property has an enclosed garden to the rear, which has a patio area and a decked area. The front of the property has been attractively landscaped. There is off road parking for two to three vehicles, and unrestricted kerb-side parking. There are bus routes at either end of the road. The home is within walking distance of shops and the sea front and is 5-10 minutes walk from Whitstable High Street, with all the transport and community resources that implies. The fees for the service at the time of the last key inspection were £2,253.00 per week. Information on the homes services are detailed in the Statement of Purpose and Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People using the service always tell us that they are happy with the support they receive and everyone knows how to make a complaint if they need to. The home has told us that they have not received any complaints and there have been no complaints or concerns received about the service by the Care Quality Commission. The manager told us, in the AQAA, that the service is now focused on working in a person centred way with people and developing communication tools to help people with limited verbal communication skills express their wishes and make their own decisions. The manager demonstrated, through the AQAA, a commitment to the rights of individuals to develop personal relationships and friendships with people outside of the home and gave examples of how people are being enabled to do this. The AQAA confirmed that people are supported to participate in a range of activities, including college courses, social groups, going to the gym, bowling and day trips to London and Paris. The manager also told us that staff have been working with service users to encourage them to develop their daily living skills. This includes being more involved in doing their own cooking and laundry and helping in the garden. Some areas Annual Service Review Page 4 of 6 of the home have been redecorated and the manager plans to develop a sensory garden area this summer. The manager has told us in the AQAA that it is planned this year that members of the management team for the home will undertake the certificate in Person Centred Support at the Tizard centre. This is a positive example of the home seeking to develop their knowledge and understanding of good practice in working in a person centred way. The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. There have been no reported incidents of a serious nature received from the home and previous incidents have been managed effectively. They work well with us and have shown us that the service continues to meet the needs of those that use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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