Care Home: Five Ways

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What the care home does well Important information about the service such as what facilities are available and how to make a complaint has now been developed in widget and picture format. This means that people who live in the home can now understand this information more easily.Each person has a daily activity plan and opportunities to go out in the community. On the day of the inspection everyone was going out to lunch to celebrate the birthday of one of the people who live in the home. The home provides a number of large, communal areas for people who live in the home to enjoy. There is a kitchen, lounge, conservatory and sensory room. Changes have been made to the environment for the benefit of the people who live at the home since the last visit we visited in 2007. New furnishings and some decoration have been carried out after consultation with people who live in the home. The information in care plans, behavioural support plans, risk assessments and the daily records are well presented, comprehensive and easy to understand. This means that staffsupport people according to their changing needs. People are supported to achieve the goals that are in their plans of care. We know this from evidence that we saw in one person`s care plan, risk assessment and daily notes. Each person has a health action plan which assesses a person`s health care needs and how they are met. Workbooks have been completed for people taking medicines to help them understand what their medicines are for and to be actively involved in the choices available to them. Staff communicate positively and effectively with the people who live at the home. Staff showed that they have a good understanding of people`s individual needs. One person commented, "The staff are 90% good". The home manager demonstrates that she has a clear direction for the home and that the needs of the people who live in the home are at the centre of these plans. What the care home could do better: Staff records show that not all staff are up to date with the training necessary for them to support the people in their care. Two people have not recently received training in the prevention of fire, how to move people safely, health and safety and how to minimise the control of infection. It is required that this training is now booked to ensure people`s safety. The views of people who live in the home and their representatives are regularly sought. To evidence that the service takes action to address any shortfalls identified in this process, the results of the survey and any actions taken, should summarised in a report. Information in the service`s Statement of Purpose and the complaints procedure, contains the incorrect name, address and phone number of the Care Quality Commission and the Registered Home Manager. These documents should be reviewed annually to make sure that they are always up to date. In order for the information in peoples` care plans to be more accessible, that information which is not current needs to be removed. Random inspection report Care homes for adults (18-65 years) Name: Address: Five Ways Kingsdown Park East Tankerton Whitstable Kent CT5 2DT three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Nicki Dawson Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Five Ways Kingsdown Park East Tankerton Whitstable Kent CT5 2DT 01227277861 Telephone number: Fax number: Email address: Provider web address: fiveway@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Miss Sheila Dawn Jude Type of registration: Number of places registered: Conditions of registration: Category(ies) : Adelaide Ltd care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - (LD) Date of last inspection Brief description of the care home Five Ways is registered to provide residential care for four adults with learning disabilities. The home caters for people of either sex, within the age range of 18-65 years. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The property is a spacious two-storey detached house in a quiet residential street in Tankerton. It is not wheelchair accessible and is not adapted for people with physical disabilities. It has four spacious single bedrooms (one of which is currently for staff use), each with its own wash hand basin facilities. There are three communal WCs, two baths, one shower and one shower attachment. The kitchen is on the ground floor along with the lounge, dining room, conservatory and a sensory room. The property has an enclosed garden to the rear, which has a patio area and a decked area. The front of the property has been attractively landscaped. There is off road parking for two to three vehicles, and unrestricted kerb-side parking. There are bus routes at either end of the road. The home is within walking distance of shops and the sea front and is 5-10 minutes walk from Whitstable High Street, with all the transport and community resources that implies. The last key inspection to this service was 17th June 2007 when fee levels were £2,253.00 per week. Information on the homes services are detailed in the Statement of Purpose and Service User Guide. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The quality rating for this Service is 3 Star. This means that the people who use this service experience excellent quality outcomes. We arrived on an unannounced basis at the service at 9.15am. Our inspection focused on how well things are going for the people who live in the home. We took into account information provided by the service in their Annual Quality Assurance Assessment. We received this document on time and it gave us good information about how the service aims to maintain and improve the current service. During our inspection, we spoke with the registered home manger and one support worker. We observed the three people who live in the service while they were being supported by staff and spoke with two of these people. We looked around the home and looked at a selection of key records and documents. These included things like the individual written plans of support and staff training records. Before we visited the service, we asked all three people who live in the home and all five care staff to fill out a questionnaire for us. We wanted them to tell us what they think of the service provided at the home. We received completed questionnaires from two people who live in the home and all five members of staff. People who live in the home told us that they can choose what they want to do during the day; that there is always someone to speak to if they are not happy; that the home is always fresh and clean; that the care staff and manager treat them well and listen and act on what they say. Care staff told us that they regularly receive support from their manager; that they know what to do if someone has a concern about the home; and that there is usually enough staff on duty to meet peoples needs. What the care home does well: Important information about the service such as what facilities are available and how to make a complaint has now been developed in widget and picture format. This means that people who live in the home can now understand this information more easily. Each person has a daily activity plan and opportunities to go out in the community. On the day of the inspection everyone was going out to lunch to celebrate the birthday of one of the people who live in the home. The home provides a number of large, communal areas for people who live in the home to enjoy. There is a kitchen, lounge, conservatory and sensory room. Changes have been made to the environment for the benefit of the people who live at the home since the last visit we visited in 2007. New furnishings and some decoration have been carried out after consultation with people who live in the home. The information in care plans, behavioural support plans, risk assessments and the daily records are well presented, comprehensive and easy to understand. This means that staff Care Homes for Adults (18-65 years) Page 4 of 8 support people according to their changing needs. People are supported to achieve the goals that are in their plans of care. We know this from evidence that we saw in one persons care plan, risk assessment and daily notes. Each person has a health action plan which assesses a persons health care needs and how they are met. Workbooks have been completed for people taking medicines to help them understand what their medicines are for and to be actively involved in the choices available to them. Staff communicate positively and effectively with the people who live at the home. Staff showed that they have a good understanding of peoples individual needs. One person commented, The staff are 90 good. The home manager demonstrates that she has a clear direction for the home and that the needs of the people who live in the home are at the centre of these plans. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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