Inspection on 19/06/09 for Goddard Avenue (153)
Also see our care home review for Goddard Avenue (153) for more information
This inspection was carried out on 19th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Goddard Avenue (153) The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Kirby Date of this annual service review: 1 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 153 Goddard Avenue Old Town Swindon Wiltshire SN1 4HX 01793644643 01793497096 mo.latimer@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 1 0 0 This home is registered for 6 persons in the category LD, and 1 of these may be in the category PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service has not had a Manager in position who has been Registered with the commission for a long period of time. We have spoken with the current acting manager of the service and we have requested that the Area Manger contacts us to discuss this. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 153 Goddard Avenue is registered to care for six people with a learning disability. The home is one of many run by Mencap. At the time of the inspection there was not a registered manager in post, however a temporary manager has been seconded to the position until the post is filled. New Era Housing Association Ltd owns the property.
Annual Service Review Page 2 of 6 The home is a large terraced house covering three floors in a residential area of Old Town, Swindon. All the bedrooms are single and there is a comfortable lounge and kitchen diner. The home is domestic in style and has a small garden with a patio area to the rear. The home operates a non-smoking policy and therefore all smoking is done outside. There is a minimum of one member of staff on duty throughout the waking day although this is sometimes increased to two in order to support people to access social activities. At night one member of staff sleeps in and there is an on call system. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received since the last inspection, this included: The Annual Quality Assurance Assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people living in the home. It also tells us how the service has improved over the previous twelve months and plans for the following twelve months. We looked at the previous Key Inspection report when the home was rated Excellent. We have received Notifications from the service. These tell us about things that may have happened in the home and how they have been managed. These are a legal requirement. We also received completed surveys from the people living in the home and details will be referred to in this report. What has this told us about the service? The home sent us their AQAA when we asked for it. Although it was sparse in detail in some areas, it gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The previous Key Inspection took place in June 2007 and reflects the level 3 rating the home was given. The report tells us that the people benefit by an open, friendly, approach to the running of the home where peoples needs come first and this is reinforced in the training and example given to staff. Notifications are sent to us and generally provide good detailed accounts. We have not had concerns about the content to initiate a follow up visit to the home but we may look at these at the next inspection. All six completed surveys were very positive people told us that are able to live the lives they choose and that know who to speak to if they are not happy. One comment included, I love staying here. This is what the home tells us in their AQAA summary about the improvements made over the last twelve months: We have improved the care planning and risk assessment formats, empowering people living in the home to take the lead role. We have updated all personal care files and staff have received training in person centered planning. We have improved staff training induction and staff probationary period. We continue to offer choice and promote independence to the people living in the home. Staff have embraced the changes and we believe we will continue to improve in other ways as people living in Annual Service Review Page 4 of 6 the home become more confident to express their wishes and desires. One staff member has completed their National Vocation Qualification (NVQ) in Care level 2 and another has completed NVQ level 3. Another member has almost completed their NVQ3. We have completely reorganised the office to provide more effective systems. The administration system have been streamlined where possible and information is now easier to find and also to record. We continue with an ongoing redecoration and improvements programme, including a new fitted kitchen and non slip flooring. We have completed all health and safety checks which are carried out on a weekly and monthly basis. All COSHH and house risk assessments are filed correctly and up to date. Some of the improvements for the coming year are: To have the garden landscaped and equip with new furniture making the garden a nicer environment, more accessible, and therefore encouraging people to use it more. We want to ensure that people living in the home are offered monthly meetings even if only a few want to attend. We will provide minutes for the people who didnt attend so they know what was discussed. We are currently supporting one person living in the home to purchase their own home. What are we going to do as a result of this annual service review? At this present time we are not going to change our inspection plan and will do a key inspection by June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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