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Inspection on 28/09/06 for Haig Road, 22
Also see our care home review for Haig Road, 22 for more information
This inspection was carried out on 28th September 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found no outstanding requirements from the previous inspection report, but made 4 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home is welcoming and well maintained with an excellent standard of hygiene. Comments included: "Everyone is alright with me." Residents living at the home have lived there for several years and the resident spoken to said they liked living at the home. Written comments included: "I wish to stay at Haig Road, I am happy at Haig Road." " The staff are alright with me." Residents have the opportunity to lead very busy lives if they wish to being part of the local community and enjoying a wide range of social and leisure activities. Residents are also supported to holiday both in this country and abroad. There is commitment to staff training so staff can provide the necessary levels of support to residents` as individually as possible. Access to healthcare services is well promoted to ensure the well being of residents. Comments include: "I tell the staff if I am not happy."
What has improved since the last inspection?
There is an ongoing programme of decoration around the home. Residents are involved in the selection of colour schemes. The bathroom has been decorated and is in the process of being refurbished. A bedroom has been decorated. New flooring has been laid in the kitchen. A current Public Liability Certificate is available within the home.
What the care home could do better:
The Statement of Purpose and service user guide must be updated to give prospective residents correct information about the home. The complaints procedure must to be updated to assist residents to bring matters of concern and complaint to the attention of CSCI if required. The ceiling on the first floor staircase must be redecorated where it was damaged. Staff must receive training about the ageing process, to give them more insight into the needs of residents as they become older. Some comments received about staff who had worked at the home were not all positive.