Random inspection report
Care homes for adults (18-65 years)
Name: Address: Haig Road, 22 22 Haig Road Bedlington Northumberland NE22 5AW zero star poor service 19/02/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karena Reed Date: 0 9 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Haig Road, 22 22 Haig Road Bedlington Northumberland NE22 5AW 01670-531434 Telephone number: Fax number: Email address: Provider web address: NTAWT.Haig@nhs.net Name of registered provider(s): Name of registered manager (if applicable) Ms Marilyn Hay Type of registration: Number of places registered: Conditions of registration: Category(ies) : Northumberland, Tyne & Wear NHS Trust care home 3 Number of places (if applicable): Under 65 Over 65 2 learning disability Conditions of registration: 2 residents are over the age of 65 years Date of last inspection Brief description of the care home 1 1 9 0 2 2 0 0 9 22 Haig Road is a semi detached, three-bedroom house located in a residential estate in the town of Bedlington. The home does not provide nursing care but is registered to provide personal care and support to three people with learning disabilities, two of the people are over sixty- five years of age. There is a small garden to the front and a larger garden/patio area to the rear. The home is within walking distance of shops, public houses, restaurants .The home also has its own transport. Each person has their own bedroom and they share the communal areas, which
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home includes a kitchen/dining room and a lounge. One of the ground floor rooms is an office and bedroom for staff on sleepover duty. The premises have not been adapted to be suitable for people who are physically dependent. 22 Haig Road is part of the residential services provided by Northgate and Prudhoe NHS Trust. A Statement of Purpose and service user guide are available for prospective residents and their relatives to give them information about the services provided by the home and the relevant charges. Fees payable for living at the home at the time of inspection in February 2009 are £1169.65 weekly. Additional charges are payable for hairdressing, toiletries, Sky television, eating out and taxis. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
The inspection was carried out to monitor the progress being made to meet the homes action plan,and requirements still outstanding at the key inspections carried out on September 28th 2008 and February 19th 2009. The inspection focused on the areas of training specifically relating to safeguarding and medication and also the complaints procedure. The Statement of Purpose and service user guide were examined to see if they contained an up to date,localized and easy to Read complaints procedure.This is so people living at the home,or their relatives could bring any matters of concern to an outside agency, if they were not satisfied with the homes response to their complaint. The complaints procedure was updated in the service user guide and Statement of Purpose but if people had reading difficulties and could not understand the written word,they would find it difficult to understand as it was in a written format. The Trust has a comprehensive complaints procedure but it does not include reference to the Care Quality Commission as required by the Care Homes Regulations 2001. The brochure also states it can be made available in different formats such as large print and Braille. As the home and the provider are specialists in providing care to people with learning disabilities it should be providing accessible information for people who live at the home. The requirement for the complaints procedure to be updated,include reference to CQC as required by the Care Homes Regulations 2001 and to be accessible to people who may have difficulty in reading will remain open until the next inspection so that we can properly check whether it has been met. Staff records and communication with the manager and staff showed that the manager had attended a safeguarding course on 19th March 2009 and two other members of staff has attended safeguarding awareness training on May 12th 2009. Two staff members were unable to attend arranged training due to illness and holidays.The training for these staff members will take place at a later date in November 2009. Communication with the manager outside of the inspection,and conversation with staff members at the time of inspection and written records showed that staff will receive accredited medication training on July 9th 2009. The requirement for all staff to receive accredited medication training will remain open until the next inspection so that we can properly check whether it has been met. Training records also showed that staff had received developmental training to meet residents needs and more training was planned as needs changed.Some staff had received training specific to dementia care, palliative care, mental health and older people. What the care home does well:
The organization and manager are working with CQC to improve care,support and systems in the home to the benefit of both people who live there and their staff. The home is being decorated to make areas of the home more comfortable for the benefit of residents. Care Homes for Adults (18-65 years) Page 4 of 8 The level of staff training is improving to ensure staff have more knowledge about the different care and support needs of the residents as they become older. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 20 18 Staff must receive accredited 30/05/2009 medication training to ensure the health and safety of residents. This will ensure the health and safety of residents. 2 22 22 The complaints procedure must be updated. This well ensure that residents know how to complain. 30/03/2009 3 23 13 Staff training about safe guarding adults must be up dated. This will ensure the protection of vulnerable adults. 30/05/2009 Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
