Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 08/08/06 for Lavender Lodge Nursing Home

Also see our care home review for Lavender Lodge Nursing Home for more information

This inspection was carried out on 8th August 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The home is run for the benefit of its service users and provides care in a wellmaintained and pleasant environment. Visitors spoken to confirmed that they were made welcome and relations in the home were relaxed and friendly. Service users stated that the staff are always cheerful and friendly and that they get on well with them. Service users said that they were always treated with dignity and respect and that the manager and staff are approachable and all service users spoken to were happy with the quality and choice of food available at the home. Staff stated that they enjoyed working at the home and that they were provided with training and updates in order for them to do their job effectively.

What has improved since the last inspection?

Since the last inspection the home has improved its procedures with regard to fire procedures and has ensured that regular fire checks have been undertaken. The home has been re-decorated in some areas of the home and a new carpetshampooing machine has been purchased to help keep the home odour free and clean. 6 new armchairs have been purchased for the dementia wing of the home.

What the care home could do better:

The dementia wing of the home is a self-contained unit supporting 25 service users. At present food is delivered to the wing in heated trolleys from the main kitchen, however there are no kitchen facilities in the dementia wing and staff have to plate up meals at the dining table. Also if service users want hot drinks, staff have to get these from the main kitchen. This system is not beneficial for service users and it was recommended that the home investigate the provision of a kitchen area in the dementia wing.Service users money kept by the home is deposited in a residents account and currently there is no evidence of what is done with any interest accrued in this account. It is a requirement that approval must be obtained from all service users or their relatives for any money given to the home for service users to be placed in to this account. The home must also make suitable arrangements to ensure that any interest that is accrued from the residents account is used to benefit service users.

CARE HOMES FOR OLDER PEOPLE Lavender Lodge Nursing Home Bruntile Close Farnborough Hampshire GU14 6PR Lead Inspector Michael Gough Unannounced Inspection 10:00 8 August 2006 th X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Lavender Lodge Nursing Home Address Bruntile Close Farnborough Hampshire GU14 6PR Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01252 517569 01252 375852 Lavenderlodge@highfield.care.com None Southern Cross Care Homes No 2 Limited Care Home 68 Category(ies) of Dementia (13), Dementia - over 65 years of age registration, with number (25), Old age, not falling within any other of places category (68) Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. 3. A total of 25 service users may be accommodated in the DE and DE(E) categories at any one time A maximum of 13 service users in the DE category may be accommodated at the home. All service users in the DE category must be at least 55 years of age Date of last inspection 17th October 2005 Brief Description of the Service: Lavender Lodge is a care home providing nursing care for older people and can accommodate 68 persons. The accommodation is situated over three floors and all rooms are single ensuite. The external accommodation consists of two patio areas. Fees at the home range from £500 to £825 per week and on the day of the inspection there were 68 service users living at the home. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The inspection took place over 6 hours and was unannounced. The inspector was assisted by the homes manager throughout the inspection. Evidence for this report was obtained by speaking with 18 service users, 6 members of staff and from 7 visitors to the home. Further information was gathered from reading and inspecting records, touring the home and from observing the interaction between staff and service users. What the service does well: What has improved since the last inspection? What they could do better: The dementia wing of the home is a self-contained unit supporting 25 service users. At present food is delivered to the wing in heated trolleys from the main kitchen, however there are no kitchen facilities in the dementia wing and staff have to plate up meals at the dining table. Also if service users want hot drinks, staff have to get these from the main kitchen. This system is not beneficial for service users and it was recommended that the home investigate the provision of a kitchen area in the dementia wing. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 6 Service users money kept by the home is deposited in a residents account and currently there is no evidence of what is done with any interest accrued in this account. It is a requirement that approval must be obtained from all service users or their relatives for any money given to the home for service users to be placed in to this account. The home must also make suitable arrangements to ensure that any interest that is accrued from the residents account is used to benefit service users. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 3&6 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. New service users have a needs assessment undertaken prior to moving into the home this allows both the home and the service users to see if the home can meet the service users needs. The home does not provide intermediate care. EVIDENCE: Needs assessment were on files for the 3 service users tacked, and these were comprehensive documents with assessments from social service’s also on file if funded by the local authority. Assessments include, communication, safety, breathing, eating and drinking, elimination, personal hygiene, mobility, sleep patterns, sexuality, needs and abilities, family relationships, spiritual needs, past history, pets, medication, body mapping record, nutritional issues, social activities and daily routines Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 & 10 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. The health, personal and social care needs of service users are set out in an individual plan of care, which give details of the care to be provided and also gives details on how this care should be given and this helps to ensure that service users needs are met. Service users are able to keep their own GP if possible and this benefits service users. The home ensures that all service users have access to all relevant health care professionals and the health care needs of service users are met. Service users are protected by the home policies and procedures for dealing with medicines. Service users at the home are treated with dignity and respect and their right to privacy is upheld. EVIDENCE: Care plans were seen for 3 service users and these were clear and easy to follow and contained relevant information and informed staff of individual needs and how these should be met. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 10 From talking to service users and visitors it was apparent that health care needs are met by the home, service users are registered with 8 different GP surgeries and these all have a number of different GP’s and service users can keep their own GP if they wish. SU have access to health care facilities and dental checks, eye checks and hearing checks are carried out. The home has a visiting chiropodist who calls regularly and foot care treatment is also available through the NHS by appointments arranged through the service users GP surgery. The home has a policy for the receipt, storage, return and administration of medication and medication records were up to date. Controlled drugs were kept in a dedicated locked cabinet inside a locked room. The home has a contract for the disposal of medication and clear records are kept of any medication that goes for disposal. The home has controlled drugs destruction kits, which allow for the safe disposal of controlled drugs and clear records are kept. Service users spoken to said that staff are very friendly and are always polite, staff were observed knocking on service users doors before entering and also using service users preferred from of address, the inspector observed staff talking to service users appropriately. Visitors spoken to were very happy with the way their relatives were treated by staff and had no cause for concern. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. The home provides a range of activities for service users, which meet their expectations and the religious and recreational interests of service users at the home are provided for. Service users are able to maintain contact with family and friends and visitors are welcome at any time and this benefits service users. Service users are supported to exercise choice and control over their lives as much as possible and this allows them to be as independent as possible. Service users at the home are provided with a wholesome and balanced diet in pleasant surroundings at time convenient to them, however the dementia wing of the home would benefit from there own kitchen area to allow them to prepare meals and make drinks for service users. EVIDENCE: Care plans for service users contained daily living routines and service users likes and dislikes. Activities at the home normally take place in the main lounge and the activities provided include: Arts and crafts, Bingo, dominoes, quiz’s, music, reminisance, skittles, word puzzles, visiting entertainers, and trips out. On the day of the inspection the home had a person who was offering aromatherapy and a number of service users had a hand massage Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 12 with oils and the inspector observed 8 service users playing bingo, 4 service users were playing dominoes,1 service users was doing a word puzzle and others were watching TV. The home employs a full time activities co-ordinator and the dementia wing has dedicated activities provided to meet the needs of service users who have dementia. Full details of the activities provided at the home were displayed on the notice board. Service users spoken to were generally happy with the activities provided, although one service users said that she would like to get out of the home more. The home has a visiting policy and there are no restrictions on visitors. The visitor’s book at the home showed that there are a number of visitors who come to the home on a regular basis and the inspector had the opportunity to speak with 7 visitors to the home who confirmed that they were always made welcome and that visiting times were flexible. Service users spoken to confirmed that they are able to make informed choices and are able to control their own lives as much as possible. They stated that they were consulted daily by staff and that staff at the home respected their views and that if they wanted anything all they had to do was ask. There were no restrictions on bathing or going to bed. A number of service users had bought some of their own possessions into the home and rooms had been personalised. All service users spoken to were happy with the food provided by the home and stated that the food was plentiful and good. The menu always has 2 choices on and staff goes round and ask service users what they would prefer, if what is on the menu is not to a service users liking then an alternative can be provided. On the day of the inspection lunch was Gammon Steak with mashed potatoes and vegetables or minced beef with rice & vegetables. Desert was syrup pudding or yogurt. One service user who did not like the choice was having sandwiches. Service users are able to eat their meals in the dining room or elsewhere if they prefer. The inspector observed lunch being taken in the dining room and staff provided suitable support for service users. Food for service users in the dementia wing is sent up in heated trolleys and then plated up once the food is in the unit. Hot drinks are also provided to the dementia wing on trolleys from the main kitchen, as the unit does not have a kitchen area. This presents problems for staff as food is plated up at the dining tables and any drinks have to come from the main kitchen. It is recommended that the home provide a kitchen in the dementia wing so that staff have a suitable area to plate up food for service users and also have the facility to make drinks for service users in the unit. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. There is a simple, clear and accessible complaints procedure, which service users understand and this includes timescales for the process and any complaints are logged and responded to appropriately. The homes policies and procedures protect service users for any form of abuse. EVIDENCE: Service users spoken to were confident about raising any concerns they may have and stated that they would address any complaint they may have to a staff member or to the homes manager. Visitors spoken to also confirmed that they knew how to raise any concerns they may have with the home and were confident that there concerns would be taken seriously. The home has a policy and procedure for dealing with any complaints and this contained all of the required information and gave details of how to contact the Commission for Social Care Inspection. Staff members spoken to were also aware of the complaints procedure. Staff have received training on adult protection and the home has a whistle blowing policy and also a copy of the Hampshire Adult Protection procedure. Staff spoken to were aware of their responsibilities in this area and knew what to do should they suspect any form of abuse had taken place. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 14 Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. Service users live in a safe and well-maintained environment and have access to comfortable indoor and outdoor facilities. The home was clean, pleasant and hygienic and free from offensive odours. EVIDENCE: A tour of the building was undertaken and the home was clean throughout with no unpleasant odours. Furniture in the home was in a satisfactory state of repair, communal areas were well lit and service users spoken to were happy with the facilities available. The dementia wing is self-contained and staff are making every effort to make this more homely and as stated in standard 15 the unit would benefit from its own kitchen area. Service users have access to safe and comfortable indoor and outdoor communal facilities and service users were seen to be using both of the communal lounges in the home and these Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 16 were bright and airy. A handyman who is employed by the home carries out routine maintenance and decoration is carried out on a needs led basis. The laundry at the home is operated by dedicated laundry staff and has 2 industrial tumble driers and 2 industrial washing machines with sluice programmes. Any soiled laundry is brought down in yellow bags so that it is clearly identified. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28 29 & 30 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. The home has mix of staff that has a range of skills and there were sufficient numbers of staff on duty to meet the needs of service users. Staff morale was good and service users benefit from a staff team that has had sufficient training to meet the needs of service users and are competent and qualified. The homes recruitment policy and practice supports and protects service users. EVIDENCE: The homes staff rota was examined and this showed that the home provides 2 trained nurse plus 7 care staff on duty between 8am and 8pm. At night between 8pm and 8am there is 1 trained nurse plus 3 care staff. The dementia wing has its own dedicated staff and there is 1 trained nurse and 5 staff on duty between 8am and 8pm with 1 trained nurse and 2 staff on duty between 8pm and 8am. The manager stated that the staffing numbers are kept under constant review due to the changing needs of service users. The home also employs a cook and dedicated domestic staff. The home has 13 staff that has already obtained their NVQ qualification or equivalent, with 5 staff members currently undertaking this qualification. There were job descriptions for staff and these gave details of individual roles and responsibilities. The home has policies and procedures in place with regard to Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 18 recruitment and staff recruitment records were inspected for 4 staff members and those seen contained all the required information. Staff training records showed that staff has completed training in Health and Safety, fire, medication, moving and handling, first aid, adult protection, food hygiene, infection control, principles of care and communication. Staff are issued with a staff handbook when they start work at the home and this has details of the homes policies and procedures. Staff spoken to confirmed that they had received this training and they were confident that they could meet the needs of service users. The home has an induction and foundation training booklet, which is issued to all new staff and covers care practice and principles of care and is linked to NVQ. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 & 38 Quality in this outcome area is “good”. This judgement has been made using available evidence including a visit to the service. The home has an experienced manager and the home has a quality assurance monitoring system to obtain the views of relatives and also service users at the home and this allows independent comment on how the home is performing. Service users financial interests are generally safeguarded by the home financial procedures, however clear information must be provided for service users money, which is banked in a pooled residents account. The health safety and welfare of service users and staff are promoted and protected and this benefits service users and staff. EVIDENCE: The manager has been at the home since April 2006, he is a registered nurse and has previously been registered by the Commission For Social Care Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 20 Inspection at another home, but is currently awaiting registration for his position at Lavender Lodge. He his backed up by 2 unit managers who cover for him in his absence. Quality assurance is undertaken and the manager carries out a monthly audit on how the home is progressing. The home has regular staff meeting and relatives meeting, which are recorded. The home has a large number of cards and letters from relatives, which, praise the service and the manager stated that he is developing a questionnaire for service users to obtain their views on how the home is run. The home does not keep any monies for service users as their financial affairs are organised by their relatives, however relatives do leave some money with the home for safekeeping to provide money for service users to use for toiletries, shopping, chiropody and hairdressing. Each service users has a detailed account of any monies held and receipts are obtained for any expenditure and this is deducted from the balance. When relatives deposit money at the home, this is banked into a central residents fund and the service users account sheet is amended to reflect the increased balance for the money deposited. This procedure is clearly audited and there are accurate records, however the banking of money into a central residents fund does not allow for any interest gained to be allocated to individuals. It is a requirement that the home must ensure that approval is obtained from all service users or their relatives, for any money given to the home for individual service users, that this money can be placed into the pooled residents account. The home must also make suitable arrangements to ensure that any interest that is accrued from the residents account is used to benefit service users at the home. Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 2 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 2 3 X 3 Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP35 Regulation 20 (1)(a)(b) Requirement It is a requirement that the home must ensure that approval is obtained from all service users or their relatives, for any money given to the home for individual service users, that this money can be placed into the pooled residents account. The home must also make suitable arrangements to ensure that any interest that is accrued from the residents account is used to benefit service users at the home. Timescale for action 30/10/06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP15 Good Practice Recommendations It is recommended that the home provide a kitchen in the dementia wing so that staff have a suitable area to plate up food for service users and also have the facility to make drinks for service users in the unit. DS0000012197.V304242.R01.S.doc Version 5.2 Page 23 Lavender Lodge Nursing Home Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Hampshire Office 4th Floor Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Lavender Lodge Nursing Home DS0000012197.V304242.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!