Inspection on 15/07/09 for Maple Lodge
Also see our care home review for Maple Lodge for more information
This inspection was carried out on 15th July 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Maple Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanna Wooller Date of this annual service review: 1 5 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Rotherwood Drive Rowley Park Stafford Staffordshire ST17 9AF 01785255259 Telephone number: Fax number: Email address: Provider web address:
www.schealthcare.co.uk Southern Cross Healthcare Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 20 0 40 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home not providing medicines or medical treatment - Code NM To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 40 Dementia (DE) 40 Physical Disability (PD) 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maple Lodge was opened in October 1999. The home was purpose built and is a detached care home, which stands in its own grounds. The home is registered to admit 40 people who require personal care only.
Annual Service Review Page 2 of 5 There are 40 single bedrooms all with en suite facilities and a passenger lift is available. Two bright and spacious lounges are available with two lounges with dining areas. There is a hobbies room which doubles up as a hairdressing salon on the first floor. In Lilly suite there is easy access, through French doors, for people to enjoy the attractive, enclosed grounds with established trees; seating has been provided, some with pergola cover. In the reception area there is a hospitality, quiet lounge for all to use. A bus service runs from the end of the road half a mile from where the home is situated into the centre of Stafford, where all local services and shops are to be found. There are ample car parking facilities. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. Surveys returned included positive comments such as The staff always look after mums needs with respect and dignity. They always make mum feel better and she responds by saying she loves them. The staff always try to make my mother feel better if she is low. The family were so happy that mum settled well in the home. The staff always make me feel welcome when I visit and support me if Im worried or low. There is a friendly and nice atmosphere in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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