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Inspection on 10/06/09 for Park View (15)

Also see our care home review for Park View (15) for more information

This inspection was carried out on 10th June 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Park View (15) The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicola Shaw Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Park View (15) Hetton-le-hole Houghton Le Spring Tyne And Wear DH5 9JH 01915208570 P/F01915208570 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Calvin Moore Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Category MD is for current residents only S.E.L.F. Limited Number of places (if applicable): Under 65 Over 65 8 2 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is registered to provide personal care for 8 adults under the age of 65 years, it does not provide nursing care. Any health needs are addressed by the use of community health services. It specifically offers services for adults with a learning disability who are ambulant and are able to manage the stairs in the building. It cannot provide accommodation for people who have a physical disability. The house is semi Annual Service Review Page 2 of 6 detached and stands in its own grounds in what could be described as being in the centre of Hetton le Hole. It is only a short walk to the local shops. The busy shopping parade at Hetton, which has a range of facilities, including a swimming baths, is within easy reach. The building has 2 storeys and has bedrooms on both the ground and first floor. Its design and layout ensures that it blends in with the neighbouring houses and there are no features that would indicate that it provides a residential service. The adjacent house is also owned by the same company and offers a similar service. The house, like the adjacent, has its own entrance, separate staff team and registered manager and is run independently. There is a large enclosed rear garden and patio area and parking which is shared between the 2 homes. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all of the information that we have received, or asked for since the last Annual Service Review on 10th June 2008. This included: The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQQA is a self-assessment that focuses on how well outcomes are being met for people using this service. It also gave us some numerical information about the service. We also looked at information we have about how the service has managed any complaints. What the service told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous annual service review and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What the service users and staff think about the home. Three service users and five staff completed and returned a survey to us. What has this told us about the service? The home sent us the AQQA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQQA and the surveys and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. Since the last annual service review a new manager has been registered. He has continued to work hard to provide a good service for people. Service users continue to be able to make decisions through regular service user meetings. The care plans, care profiles, risk evaluations/assessments and individual behaviour profiles also assist service users to lead an autonomous lifestyle. As a result of listening to people, individual goals have been developed. These help the service users to develop their daily living skills as part of leading an independent lifestyle. Staff continue to use visual timetable boards and cue cards to help the service users understand and plan activities of their choice. A local minister continues to visit service users every week. All service users continue to have access to a community nurse who ensures, that if needed, they can have immediate input from dieticians, psychologists and psychiatrists. Monthly reviews also take place to make sure that the health care needs of service users are met. As a result of the positive interventions of the service some service users no longer require anti psychotic medication and are now in more control of their behaviour. In order to meet the special needs of one service user, staff and management have been provided with training from the diabetic specialist nurse and also the dietician. In addition to this, and the NVQ level 2 qualification in care, other training has included equality and diversity, epilepsy awareness, autism, mental capacity act awareness, Annual Service Review Page 4 of 6 Aspergers syndrome, dental care and behaviour management. Improvements have been made to the service users lifestyles as some are now able to use community facilities independently. Other improvements include new showers, bathrooms and other areas of the home decorated, and new dining chairs and sofas purchased. We have not received any complaints about this care home. There have been no safeguarding referrals made since the last annual service review. Service users said: I love the place and enjoy my activities and everything I enjoy living at 15 Park view and get on well with staff and my peers, I enjoy my activities They also said that they are able to make decisions about what to do each day, they knew who to speak to if they wanted to make a complaint, and that the staff treated them well. Staff said: I like working for Self Ltd. The management are very approachable no matter how big or small the problem is, they are always ready to listen the staff are trained to a very high standard the home does well in all aspects i.e. community outings, activities and meets the needs of the service users very well there is support for service users and staff if needed at all times we offer a very high standard of care caters for the individual service users needs, ensures all staff are fully trained in all aspects of health and social care. Offers really good support to all service users and staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan,and will do a key inspection by 25th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!