Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Priory Court Care Home Old Schools Lane Ewell Village Surrey KT17 1TJ The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Suzanne Magnier Date: 2 0 1 0 2 0 0 8 Information about the care home
Name of care home: Address: Priory Court Care Home Old Schools Lane Ewell Village Surrey KT17 1TJ 02083930137 02083941905 manager@priorycourtcare.plus.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Susan Elizabeth Eacott Type of registration: Number of places registered: St Cloud Care Plc care home 60 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category 0 0 Over 65 7 53 Conditions of registration: The age/age range of the persons to be accommodated will be: 65 YEARS AND OVER Of the 60 service users accommodated, 30 may be accommodated for residental care and 30 may be accomodated for nursing care. The Category Dementia - over 65 years of age DE(E) is a decreasing category, no further service users within category DE(E) must be admitted to the home Date of last inspection Brief description of the care home Priory Court is a large detached, purpose built property which is built around a central courtyard garden. The home is situated very close to Ewell village which has a range of Care Homes for Older People Page 2 of 7 shops, pubs, restaurants and a library. Epsom town centre is a short drive away and has a more extensive range of shops and facilities. The service is registered for sixty older people and provides residential care on the ground floor and nursing care on the first floor. Up to seven of the people living at the home may have dementia. Two passenger lifts ensure that both of the two floors are accessible to those living at the home. The fees at this service range from # 665.00 to # 895.00 per week. Care Homes for Older People Page 3 of 7 What we found:
The random inspection was carried out by Ms Suzanne Magnier Regulation Inspector who arrived at the service at 11.00 and left at 14.00. The reason for the inspection was to follow up the compliance, by the service, following the statutory requirements made during the unannounced key inspection on the 21st April 2008. The service was represented by the Deputy Manager. At the unannounced key inspection of the care home on the 21st April 2008 the inspector found that the homes statement of purpose and service users guide was not up to date and lacked the required information, the homes complaints records were not robust in evidencing that complaints received by the home were well managed, staff training records evidenced that some staff had not received safeguarding vulnerable adults training and staff files did not comply with the current regulations regarding the safe recruitment and selection of staff. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 16 It is recommended that the system of storing complaint information is reviewed in order that a a clear audit trail is available to ensure all complaints received by the home are responded to and recorded appropriatly. Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
