Inspection on 20/06/07 for Prospect Place

This inspection was carried out on 20th June 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Prospect Place 16/06/09

Similar services:

2 Perhaver Park

The Vicarage

7 Hyde Road

St George`s

5 Seafield Road

Credence House

Radfords

Trevaylor Manor

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME MIXED CATEGORY MAJORITY ADULTS 18-65 Prospect Place 19-21 Prospect Place Cirencester Gloucestershire GL7 1EZ Lead Inspector Mr Tim Cotterell Key Unannounced Inspection 20/22 June 2007 10:00 Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People and Care Homes for Adults 18 – 65*. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Prospect Place Address 19-21 Prospect Place Cirencester Gloucestershire GL7 1EZ 01285 640520 01285 640520 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) www.brandontrust.org The Brandon Trust Mrs Claire McGovern Care Home 10 Category(ies) of Learning disability (10), Learning disability over registration, with number 65 years of age (10), Physical disability (10), of places Physical disability over 65 years of age (10) Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: None Date of last inspection 23 February 2006 Brief Description of the Service: Prospect Place is a home for ten people with profound learning disabilities and physical disabilities. The home is situated in Cirencester in a quiet location and is close to local amenities. The home consists of two houses, with access through a lounge area. Each house offers single room accommodation, ample bath, shower and toilet facilities. Lounge/Dining areas are comfortable and spacious, and kitchens are of a domestic size. The grounds are well managed and are accessible to all service users. A variety of garden furniture is provided as well as a summerhouse. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The judgements contained in this report have been made from evidence gathered during the inspection, which included a visit to the service and takes into account the views and experiences of people using the service. This was an unannounced inspection completed over two visits. It was completed by one inspector who spent a day and then a morning in the home. The inspection consisted of talking to the Registered Manager, all staff on duty and five of the residents. A number of relatives also completed the relatives survey sent to them by the Commission. Their comments are included in the body of the report. The accommodation was seen, together with evidence of record keeping, to include staff records, medication, care planning and health care. The inspector felt that the home was providing a caring and flexible service and this was reinforced by the views of the residents, relatives and staff. It was evident that the home was making great efforts to meet the needs of the residents. The weekly fee of the home is £1140.25 What the service does well: The home provides a safe and pleasant place for the residents to live. It operates on domestic and flexible lines, which enables choice, privacy and individuality to be enjoyed. Residents see it as their home and were pleased to tell the inspector how supportive staff were. With the emphasis on individual needs residents are able to enjoy a lifestyle, which many are able to determine themselves. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home Individual Needs and Choices Lifestyle Personal and Healthcare Support Concerns, Complaints and Protection Environment Staffing Conduct of Management of the Home Scoring of Outcomes Statutory Requirements Identified During the Inspection Adults 18 – 65 (Standards 1–5) (Standards 6-10) (Standards 11–17) (Standards 18-21) (Standards 22–23) (Standards 24–30) (Standards 31–36) (Standards 37-43) Older People (Standards 1–5) (Standards 7, 14, 33 & 37) (Standards 10, 12, 13 & 15) (Standards 8-11) (Standards 16-18 & 35) (Standards 19-26) (Standards 27-30 & 36) (Standards 31-34, 37 & 38) Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 (Adults 18 – 65) and Standards 1 – 5 (Older People) are: 1. 2. 3. Prospective service users have the information they need to make an informed choice about where to live. (OP NMS 1) Prospective users’ individual aspirations and needs are assessed. No service user moves into the home without having been assured that these will be met. (OP NMS 3) Prospective service users’ know that the home that they choose will meet their needs and aspirations. Service Users and their representatives know that the home they enter will meet their needs. (OP NMS 4) Prospective service users’ have an opportunity to visit and “test drive” the home. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. (OP NMS 5) Each service user has an individual written contract or statement of terms and conditions with the home. Each service user has a written contract/statement of terms and conditions with the home. (OP NMS 2) 4. 5. The Commission considers Standard 2 (Adults 18-65) and Standards 3 and 6 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. There is a full assessment of need before any planned admissions and the information obtained, together with the visits before the placement increases the prospects of a successful move and placement. EVIDENCE: The standard (2) was not assessed at this inspection, as there had not been any new admissions since the last inspection. The Registered Manager informed the inspector that a comprehensive multi-disciplinary assessment is always undertaken before any new residents are admitted and that admissions are only made when the home is satisfied it can meet the stated needs. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 9 The judgement made is based on the evidence provided by the Registered Manager and residential social workers employed in the home. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6-10 (Adults 18-65) and Standards 7, 14, 33 & 37 (Older People) are: 6. Service users know their assessed and changing needs and personal goals are reflected in their Individual Plan. The Service Users health, personal and social care needs are set out in an individual plan of care. (OP NMS 7) Service users make decisions about their lives with assistance as needed. Service Users are helped to exercise choice and control over their lives. (OP NMS 14) Service users are consulted on, and participate in, all aspects of life at the home. The home is run in the best interests of service users. (OP NMS 33) Service users are supported to take risks as part of an independent lifestyle. The service users health, personal and social care needs are set out in an individual plan of care. (OP NMS 7) Service users know that the information about them is handled appropriately and that their confidences are kept. Service Users rights and best interests are safeguarded by the home’s record keeping, policies and procedures. (OP NMS 37) 7. 8. 9. 10. The Commission considers Standards 6, 7 and 9 (Adults 18-65) and Standards 7, 14 and 33 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6, 7 & 9 Quality in this outcome are is excellent. This judgement has been made using available evidence including a visit to this service. Individual needs and aspirations are assessed and recorded and wherever possible met EVIDENCE: Residents have their wishes and interests noted and the relevant community resources are located, and then provided to meet them. The home provides support for practical life skills and this included residents preparing an evening meal for the group. To achieve this considerable time and thought has been given to prepare the resident and to ensure help is at Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 11 hand during the preparation. Local colleges and day centre also provide educational/social activities for a number of the residents. One resident hopes to get some form of supported employment and the staff are looking at the available opportunities. The home is close to the centre of Cirencester and full use is made of the many facilities which are close to the home. There was lots of information in the home about what was happening in the community and residents enjoy many recreational activities often on a one to one basis. Families are encouraged to be involved in the support and care of the residents and a number of relatives completed the surveys provided by the Commission. The comments received from them included: “The home provides a happy atmosphere” “we are happy with the care “ “…. enjoys the holidays provided by the home” “ the staff are always helpful” The daily routines of the home reflect that individual needs and wishes are respected and that the lifestyle promotes choice and independence. Residents are involved in the menu and meal preparation and those who are able are encouraged to share the responsibility of making some meals. The inspector spoke to the resident who was making the evening meal on the day of the inspection. He was proud to show the inspector the guidelines provided and confirmed that he enjoyed the experience and that staff were always available to support him if required. Each resident has a detailed plan of care and wherever possible they are involved in the planning of their individual care. The plan is prepared from the Care Management assessment and the key worker is responsible for the subsequent evaluations and updates. The plans are reviewed every six months and there was evidence that this was taking place. Families are encouraged to become involved in the planning process together with any specialist health care workers. The home is moving towards the Person Centred Planning Model and staff felt that this would provide a wider and more objective view of what residents needs and wishes were. Staff respect the wishes of the residents and any restrictions would be recorded in the plan of care. Responsible risk taking is encouraged and written risk assessments had been completed and were available in the resident’s files. After talking to residents Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 12 and staff it was evident that staff provide support and guidance to enable residents to do things they would not be able to do alone. At the same time independence is encouraged and this was noted by a relative in the reply to the relatives survey provided by the Commission and returned before the inspection “the home is always providing help, support and encouragement to develop personal and social skills” . Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 13 Lifestyle The intended outcomes for Standards 11 - 17 (Adults 18-65) and Standards 10, 12, 13 & 15 (Older People) are: 11. Service users have opportunities for personal development. Service Users find the lifestyle experienced in the home matches their expectations and preferences and satisfies their social, cultural, religious and recreational interests and needs. (OP NMS 12) Service users are able to take part in age, peer and culturally appropriate activities. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. (OP NMS 12) Service users are part of the local community. Service users maintain contact with family/ friends/ representatives and the local community as they wish. (OP NMS 13) Service users engage in appropriate leisure activities. Service users find the lifestyle experienced in the home matches their expectations and preferences and satisfies their social, cultural, religious and recreational interests and needs. (OP NMS 12) Service users have appropriate personal, family and sexual relationships and maintain contact with family/friends/representatives and the local community as they wish. (OP NMS 13) Service users’ rights are respected and responsibilities recognised in their daily lives. Service users feel they are treated with respect and their right to privacy is upheld. (OP NMS 10) Service users are offered a (wholesome appealing balanced) healthy diet and enjoy their meals and mealtimes. Service users receive a wholesome appeaing balanced diet in pleasing surroundings at times convenient to them. (OP NMS 15) 12. 13. 14. 15. 16. 17. The Commission considers Standards 12, 13, 15, 16 and 17 (Adults 1865) and Standards 10, 12, 13 and 15 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 15, 16 & 17 Quality in this outcome is excellent. This judgement has been made using available evidence including a visit to this service. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 14 The home provides opportunities for personal development in an environment, which ensures their rights are met. Residents are able to enjoy the local facilities and contact with family and friends. The home promotes healthy eating and also the opportunity to exercise choice. EVIDENCE: Individual development for the residents is encouraged and a number of the care plans provided evidence that this was being done. Activities have been provided after a careful assessment of needs and wishes and the residents enjoy a busy and varied week which included individual and group activities, local colleges and day centre. Staff also provided indoor activities and were seen to be providing appropriate support and guidance. Residents were integrating in the local community and the shops and local church are examples. A number of the residents attend church and they are able with support, to access the town. Staff were aware of the rights of the residents irrespective of the degree of disability and were ensuring that these rights were maintained. Contact was being maintained between families and friends and residents confirmed that if they needed any help staff were always available to solve any problems which arose. The arrangements in No.21 were looked at. The surroundings were pleasant and residents said that they enjoyed the food which was provided. They are involved in menu and meal preparation and saw themselves as part of the organisation in respect of the planning and delivery of the meals. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 15 Personal and Healthcare Support The intended outcomes for Standards 18 – 21 (Adults 18-65) and Standards 8 – 11 (Older People) are: 18. 19. 20. Service users receive personal support in the way they prefer and require. Service users feel they are treated with respect and their right to privacy is upheld. (OP NMS 10) Service users’ physical and emotional health needs are met. Service users’ health care needs are fully met. (OP NMS 8) Service users retain, administer and control their own medication where appropriate and are protected by the home’s policies and procedures for dealing with medicines. Service users, where appropriate, are responsible for their own medication and are protected by the home’s policies and procedures for dealing with medicines. (OP NMS 9) The ageing, illness and death of a service user are handled with respect and as the individual would wish. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. (OP NMS 11) 21. The Commission considers Standards 18, 19 and 20 (Adults 18-65) and Standards 8, 9 and 10 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18, 19 & 20 Quality in this outcome is excellent. This judgement has been made using available evidence including a visit to this service. The healthcare needs of the residents are being met. Medicines are managed in a safe and competent manner. EVIDENCE: The care and support provided reflects what residents have requested and for the more vulnerable the actions are based on consultations with other health care professionals. Decisions are based on what is considered to be what the Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 16 residents would have wished. Families and specialist health care workers are always consulted. Health care needs, which in some cases are complex, are being met through the Community facilities and a range of other health professionals. There was considerable evidence in respect of the support given by the Community Learning Disability Team, this included speech therapist, psychologist and occupational therapist. There is a record of all appointments/treatments. All staff who administer medicines have received accredited training. One member of staff is responsible for the upkeep of records and related matters. One service user self medicates and has a lockable cabinet in her bedroom. The home has records of all receipts administrations and disposal of medicines. Medicines which are “as and when required/emergency”, have protocols for each residents and these are available in the medicines cabinet. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 17 Concerns, Complaints and Protection The intended outcomes for Standards 22-23 (Adults 18-65) and Standards 16-18 & 35 (Older People) are: 22. 23. Service users feel their views are listened to and acted on. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted on. (OP NMS 16) Service users’ are protected from abuse, neglect and self-harm. Service users legal rights are protected. (OP NMS 17) Also Service users are protected from abuse. (OP NMS 18) Also Service users financial interests are safeguarded. (OP NMS 35) The Commission considers Standards 22-23 (Adults 18-65) and Standards 16-18 and 35 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 & 23 Quality in this outcome is excellent. This judgement has been made using available evidence including a visit to this service. Residents live in a safe environment and are protected from abuse. EVIDENCE: The home has a written and pictorial complaints procedure although it was accepted that not all residents are able to fully understand what to do if they have a concern. The inspector felt that the efforts to provide written and pictorial advice together with the residents meetings and the open democratic style of the home enables residents to participate in running the home. Most matters are dealt with informally and this reduces the need for matters to be dealt with in a formal manner. The complaints book indicated that one complaint had been recorded and investigated and brought to a satisfactory conclusion. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 18 Two records of the personal monies were seen the records indicated that the personal allowances were being passed to the residents on a weekly basis. The new “Trust” is making changes and it is anticipated that all residents will have monies directly credited to new accounts in their own names. The registered manager will be the appointee for a number of the residents. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 19 Environment The intended outcomes for Standards 24 – 30 (Adults 18-65) and Standards 19-26 (Older People) are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users live in a safe, well-maintained environment (OP NMS 19) Also Service users live in safe, comfortable surroundings. (OP NMS 25) Service users’ bedrooms suit their needs and lifestyles. Service users own rooms suit their needs. (OP NMS 23) Service users’ bedrooms promote their independence. Service users live in safe, comfortable bedrooms with their own possessions around them. (OP NMS 24) Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Service users have sufficient and suitable lavatories and washing facilities. (OP NMS 21) Shared spaces complement and supplement service users’ individual rooms. Service users have access to safe and comfortable indoor and outdoor communal facilities. (OP NMS 20) Service users have the specialist equipment they require to maximise their independence. Service users have the specialist equipment they require to maximise their independence. (OP NMS 22) The home is clean and hygienic. The home is clean, pleasant and hygienic. (OP NMS 26) The Commission considers Standards 24 and 30 (Adults 18-65) and Standards 19 and 26 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24 & 30 Quality in this outcome is good. This judgement has been made using available evidence including a visit to this service. The efforts of staff to provide a safe and comfortable physical environment is compromised by the failure of the Trust to maintain satisfactory standards. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 20 EVIDENCE: All of the accommodation was seen by the inspector who was accompanied by the Registered Manager. Whilst staff have personalised many of the areas there is an urgent need for attention/decoration in many areas to include; • the front hall carpet is worn and should be replaced • bedroom carpet (J) to be cleaned/replaced • many doors have been damaged (19) by wheelchairs and look unsightly • a number of bedrooms (3) and communal areas (19 and 21) were identified as needing decoration and carpet cleaning/replacement (registered manager has details) • the corridor of 19 needs decorating • lounge carpet (21) needs cleaning • the upstairs bathroom (21) needs attention to the floor covering • the ground floor bedroom(21) would benefit from a more robust covering to the hot pipes The outside areas provide a pleasant alternative and it is hoped that further development will allow the summer houses to be used more frequently. One part of the patio is uneven and could provide a hazard for residents. It would be helpful if the Housing Association responded quickly to matters which are seen by the home as important to the quality of life of the residents. The Trust should review procedures to ensure repairs are carried out without delay. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 21 Staffing The intended outcomes for Standards 31 – 36 (Adults 18-65) and Standards 27 – 30 & 36 (Older People) are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported and protected by the home’s recruitment policy and practices. (OP NMS 29) Service users are supported by competent and qualified staff. Service users are in safe hands at all times. (OP NMS 28) Service users are supported by an effective staff team. Service users needs are met by the numbers and skill mix of staff. (OP NMS 27) Service users are supported and protected by the home’s recruitment policy and practices. Service users are supported and protected by the home’s recruitment policy and practices. (OP NMS 29) Service users’ individual and joint needs are met by appropriately trained staff. Staff are trained and competent to do their jobs. (OP NMS 30) Service users benefit from well supported and supervised staff. Staff are appropriately supervised. (OP NMS 36) The Commission considers Standards 32, 34 and 35 (Adults 18-65) and Standards 27, 28, 29 and 30 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32,34 & 35 Quality in this outcome is excellent This judgement has been made using available evidence including a visit to this service. The staff were seen as caring and competent and providing a service which ensured the needs of the residents were seen as paramount. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 22 EVIDENCE: The records in respect of the last staff appointment were seen. The Trust has a formal procedure for appointment and it includes all of the requirements of the current Regulations All staff receive structured induction and one member of staff has this responsibility. The inspector discussed the process and it was clear that the appointment and induction of new staff are seen as important. Staff felt they were supported by the registered manager and encouraged to take part in the overall management of the home. They saw the staff meetings and supervision as useful forums for discussion and development. The minutes of the staff meetings were seen and they included discussion around the needs of each resident. All staff who were on duty were seen individually and they confirmed that they felt they had received appropriate training and that any reasonable request for new training would be considered and provided. On the first visit of the inspection the registered manager was on a days training course in respect of equality and diversity. Staff were seen as good listeners and responding to individual needs in a prompt and caring manner. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 23 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 (Adults 18-65) and Standards 31-34, 37 & 38 (Older People) are: 37. Service users benefit from a well run home. Service users live in a home which is run and managed by a person who is fit to be in charge of good character and able to discharge his or her responsibilities fully. (OP NMS 31) Service users benefit from the ethos, leadership and management approach of the home. Service users benefit from the ethos, leadership and management approach of the home. (OP NMS 32) Service users are confident their views underpin all self-monitoring, review and development by the home. The home is run in the best interests of service users. (OP NMS 33) Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users rights and best interests are safeguarded by the homes record keeping, policies and procedures. (OP NMS 37) Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. Service users rights and best interests are safeguarded by the homes record keeping policies and procedures. (OP NMS 37) The health, safety and welfare of service users are promoted and protected. The health, safety and welfare of service users and staff are promoted and protected. (OP NMS 38) Service users benefit from competent and accountable management of the service. Service users are safeguarded by the accounting and financial procedures of the home. (OP NMS 34) 38. 39. 40. 41. 42. 43. The Commission considers Standards 37, 39 and 42 (Adults 18-65) and Standards 31, 33, 35 and 38 (Older People) the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39 & 42 Quality in this outcome is excellent This judgement has been made using available evidence including a visit to this service. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 24 The home operates within a relaxed atmosphere and provides support and guidance in an environment where the views of residents are obtained. EVIDENCE: The registered manager has been in post since 2006. The inspector spent time with the registered manager, listened to staff and residents and also heard from a number of relatives through the surveys provided by the Commission. It was clear that the home is well run and that the needs and wishes of the residents are seen as paramount. Through the residents and staff meetings everyone who lives and works in the home is given the opportunity to offer comment and be involved in the responsibilities of running the home. Residents felt it was their home and staff said that the manager was a good listener and through delegation empowered them. The Regulation 26 reports were seen, however, the last available was dated March 2007. Whilst it was evident that considerable effort was given to the visits the Inspector had some difficulty in reading the handwritten report. The registered manager informed the Inspector that she is provided with adequate and regular support from the Trust. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 25 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. Where there is no score against a standard it has not been looked at during this inspection. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 X 3 X 4 X 5 x INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 2 25 X 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT Standard No Score 37 3 38 X 39 3 40 X 41 X 42 3 43 x 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Prospect Place Score 3 3 3 X DS0000067080.V340462.R01.S.doc Version 5.2 Page 26 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard YA24 Regulation 23 Requirement The registered persons must complete work identified in the body of this report (the environment). Timescale for action 30/08/07 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 27 Commission for Social Care Inspection Gloucester Office Unit 1210 Lansdowne Court Gloucester Business Park Brockworth Gloucester, GL3 4AB National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI. Prospect Place DS0000067080.V340462.R01.S.doc Version 5.2 Page 28 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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