Inspection on 18/12/09 for Redworth House

This inspection was carried out on 18th December 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Redworth House 11/11/08

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Extracts from inspection reports are licensed from CQC, this page was updated on 17/02/2010.

Annual service review Name of Service: Redworth House The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michaela Griffin Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Beyerley Road Shildon County Durham DL4 1HQ 01388777311 01388778811 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 57 6 0 0 The maximum number of service users who can be accommodated is: 57 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Dementia Code DE, maximum number of places 57 Learning Disability - Code LD, maximum number of places 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Redworth House is a registered care home with nursing and it is built on the edge of an industrial estate in Shildon County Durham. The building includes a separate unit that delivers a service to 6 younger adults with learning disabilities, this service is separate from the main part of the home and it has its own entrance leading from the main entrance to the front of the building. This service offers permanent and respite places. 1 1 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The main part of the home provides permanent accomodation with personal care and support for up to 51 people, some of whom may have dementia needs. Accomodation covers 2 floors of the purpose built property, the first floor being served by a passenger lift. Each floor has lounge and dining areas, well equipped bathrooms, WCs and single en-suite bedrooms. The building is set within private grounds and the entrance is by level access, enclosed gardens are available to the rear of the building and to the front of the building there is a large car parking area. The area is well served by public transport and there are shops nearby. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. The information we looked at included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The agency sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us how people who live in the home are consulted and involved in decision-making in different ways. These include monthly meetings and surgeries where individuals and their relatives can meet the manager or her deputy to discuss any issues or concerns. The home has made changes to the service since the last inspection, in response to the views expressed by people who live there, for example the menus have been improved. The way the home provides information about activities and events has changed, so more use is made of photos in the monthly newsletter and posters. This shows that the home recognises that not everyone reads written English. The building has been redecorated and the garden has been developed. The home tries to people everyone fairly, by recognising and respecting the differences between people. The staff get regular training and 70 of them already have completed a National Vocational in Care at level two or above, which shows they have achieved at least the recommended minimum standard of training for social care workers. Three professionals who visit the service returned surveys. They had some good things to say about the service, particularly for people who can express their wishes . One wrote that people are treated very well and that the the service has: Excellent staff who care, the people are not treated as numbers. Another professional wrote that the service is: Attempting to create a stimulating environment. Two professionals suggested that the service would be improved if the staff levels were improved and staff had more training on caring for people with mental health needs. Annual Service Review Page 4 of 6 Three staff returned surveys. They also described how the relationships between staff and people who use the service are good and how one person has responsibility for organising activities that people enjoy, with the support of the whole team . One wrote: The care is excellent. The staff all commented on the improvements made to the service in the last year. Three men and four women who live in the home completed surveys, with the help of staff, and generally expressed satisfaction with the service they receive. They all identified themselves as white, British, Christian and heterosexual/ straight. The home should regularly check that people who are different to the majority of the people who live in the home and local community are also able to give their views about the service, and are given the support they require in ways that recognises and respects their individual needs and preferences. What are we going to do as a result of this annual service review? The agency was rated as a good service at the last key inspection, which was carried out on November 11th 2008. Our judgement is that the agency is still providing a good service and that its managers know what further improvements they need to make. We are not going to change our inspection plan and we will carry out a key inspection by 11/12/2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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