Care Home: Redworth House

Similar services:

• 22 Sandown Road
• The Highlands
• Dilston College Of Further Education
• West View House
• Prince Bishop Court
• Park View (15)
• Craigmore House
• 1 Lanark Close

What the care home does well The home has a warm, friendly atmosphere. People who live there looked and acted as if they are relaxed and comfortable. Staff treat them with kindness and respect. So the home feels like a happy place to live and work. The inspector saw staff and people who live in the home enjoying activities together. One person told the inspector: `I like it here`. Another person, who was clearly enjoying herself laughing, singing and dancing said: `This is a funny place`. The acting manager knows the people who live in the home well. When the manager walked around the home they all seemed pleased to see her and responded when she called them by name. And several called in to her office and sat and talked to her. Staff also said that the manager is approachable and always there to support them, with help and advice. The home keeps full records about the needs people who lives there and any risks there may be in supporting them to do the things they want to. The care plans give staff clear guidelines on how to care for each person safely. The home works with health care professionals and all contacts with them, and the advice and instructions they give, are recorded. District nurses visit regularly and a local GP holds a clinic at the home, so people can consult him without having to make an appointment or visit the surgery. The home has an activity organiser who gets to know each person well, by spending time with them and learning as much as she can about them from their families. She shares this knowledge with other staff and they all help to stimulate and entertain the people who live in the home. She said: `These ladies and gentlemen have all led full lives and it`s important that we all remember that.` Staff have all had training about how to care for and communicate with people who have dementia. Senior staff have also had extra training accredited by the Alzheimer`s Disease society and have passed an assessment that shows that they understood how to use the knowledge in their work. One senior nurse is now qualified to train other people and she is planning to deliver the training to all the staff in the home, over the coming months. There is evidence of this understanding of how to care for people with dementia and to enable them to lead enjoyable lives in care plans, in the activities observed, in the way the home and its gardens are being developed and in interviews with staff. What the care home could do better: The person who is acting manager for this home has been in post since 2008 and has notyet registered with the Care Quality Commission. She should do this as soon as possible so that it is clear who is legally responsible for the day to day running of the home. The home should continue to develop its care plans so that the information about individuals` likes and dislikes, beliefs and personal histories is more clearly central. This is so that staff who pick up an individual`s file are introduced to the whole person and how to communicate with them before they read about their care needs and detailed instructions about how to keep them safe and well. The home should provide information in forms other than written English, for example using pictures and recognisable photographs and simple language and audio recordings that are interesting to listen to and understand, and do not require a lot of concentration. This is so that people know what they can expect and how to make a complaint if they are unhappy. The home will also let people know that it wants to include people who do not or can no longer read written English or understand complex language. It will show that it recognises their individual needs and respects their rights to be treated fairly. The home should continue to make improvements to the environment and the lifestyle of the people with learning disabilities, who live in the Stephenson unit. This is to make it less like residential care and more like an ordinary home, where people are encouraged to be as independent as possible. The home should review all its policies, guidelines and paperwork to make sure that people know that it respects and welcomes individuals who might want to live or work in the home, whatever their ethnicity, belief, cultural background or sexual orientation. Random inspection report Care homes for older people Name: Address: Redworth House Byerley Road Shildon Co Durham DL4 1HQ two star good service 11/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Michaela Griffin Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Redworth House Byerley Road Shildon Co Durham DL4 1HQ 01388777311 01388778811 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Southern Cross OPCO Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 57 Number of places (if applicable): Under 65 Over 65 0 0 dementia learning disability Conditions of registration: 57 6 The maximum number of service users who can be accommodated is: 57 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Dementia Code DE, maximum number of places 57 Learning Disability - Code LD, maximum number of places 6 Date of last inspection Brief description of the care home Redworth House is a registered care home with nursing and it is built on the edge of an industrial estate in Shildon County Durham. The building includes a separate unit that Care Homes for Older People Page 2 of 9 1 1 1 1 2 0 0 8 Brief description of the care home delivers a service to 6 younger adults with learning disabilities, this service is separate from the main part of the home and it has its own entrance leading from the main entrance to the front of the building. This service offers permanent and respite places. The main part of the home provides permanent accomodation with personal care and support for up to 51 people, some of whom may have dementia needs. Accomodation covers 2 floors of the purpose built property, the first floor being served by a passenger lift. Each floor has lounge and dining areas, well equipped bathrooms, WCs and single en-suite bedrooms. The building is set within private grounds and the entrance is by level access, enclosed gardens are available to the rear of the building and to the front of the building there is a large car parking area. The area is well served by public transport and there are shops nearby. Care Homes for Older People Page 3 of 9 What we found: We were satisfied that the rating for this home should remain Good. This random inspection took place on one day and lasted six hours. The inspector talked to the acting manager who has been running the home since 2008. She met seven of the people who live in the home and interviewed four staff who support them. She looked around the home and saw how staff help people. The inspector also checked paperwork, including records kept about people who live in the home and staff. The inspection looked at specific outcome areas identified by checking previous inspection reports and information we have received about the home since the last inspection. What the care home does well: What they could do better: The person who is acting manager for this home has been in post since 2008 and has not Care Homes for Older People Page 4 of 9 yet registered with the Care Quality Commission. She should do this as soon as possible so that it is clear who is legally responsible for the day to day running of the home. The home should continue to develop its care plans so that the information about individuals likes and dislikes, beliefs and personal histories is more clearly central. This is so that staff who pick up an individuals file are introduced to the whole person and how to communicate with them before they read about their care needs and detailed instructions about how to keep them safe and well. The home should provide information in forms other than written English, for example using pictures and recognisable photographs and simple language and audio recordings that are interesting to listen to and understand, and do not require a lot of concentration. This is so that people know what they can expect and how to make a complaint if they are unhappy. The home will also let people know that it wants to include people who do not or can no longer read written English or understand complex language. It will show that it recognises their individual needs and respects their rights to be treated fairly. The home should continue to make improvements to the environment and the lifestyle of the people with learning disabilities, who live in the Stephenson unit. This is to make it less like residential care and more like an ordinary home, where people are encouraged to be as independent as possible. The home should review all its policies, guidelines and paperwork to make sure that people know that it respects and welcomes individuals who might want to live or work in the home, whatever their ethnicity, belief, cultural background or sexual orientation. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 1 The home should provide information in forms other than written English, for example using pictures and recognisable photographs and simple language and audio recordings that are interesting to listen to and understand, and do not require a lot of concentration. This is so that people know what they can expect and how to make a complaint if they are unhappy. The home will also let people know that it wants to include people who do not or can no longer read written English or understand complex language. It will show that it recognises their individual needs and respects their rights to be treated fairly. The home should continue to develop its care plans so that the information about individuals likes and dislikes, beliefs and personal histories is more clearly central. This is so that staff who pick up an individuals file are introduced to the whole person and how to communicate with them before they read about their care needs and detailed instructions about how to keep them safe and well. The home should provide information in forms other than written English, for example using pictures and 2 7 Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations recognisable photographs and simple language and audio recordings that are interesting to listen to and understand, and do not require a lot of concentration. This is so that people know what they can expect and how to make a complaint if they are unhappy. The home will also let people know that it wants to include people who do not or can no longer read written English or understand complex language. It will show that it recognises their individual needs and respects their rights to be treated fairly. The home should continue to make improvements to the environment and the lifestyle of the people with learning disabilities, who live in the Stephenson unit. This is to make it less like residential care and more like an ordinary home, where people are encouraged to be as independent as possible. 3 12 The home should continue to make improvements to the environment and the lifestyle of the people with learning disabilities, who live in the Stephenson unit. This is to make it less like a small institution and more like an ordinary home. The person who is acting manager for this home has been in post since 2008 and has not yet registered with the Care Quality Commission. She should do this as soon as possible so that it is clear who is legally responsible for the day to day running of the home. The home should review all its policies, guidelines and paperwork to make sure that people know that it respects and welcomes individuals who might want to live or work in the home, whatever their ethnicity, belief, cultural background or sexual orientation. 4 31 5 32 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!