Random inspection report
Care homes for older people
Name: Address: Rockrose 10 Kingsfield Road Herne Bay Kent CT6 7EA two star good service 10/02/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Eamonn Kelly Date: 2 5 0 9 2 0 0 9 Information about the care home
Name of care home: Address: Rockrose 10 Kingsfield Road Herne Bay Kent CT6 7EA 01227740549 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Sookdeo Sawock,Miss Uyjayantimala Aubeeluck care home 7 Number of places (if applicable): Under 65 Over 65 7 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Date of last inspection Brief description of the care home Rockrose provides support for up to 7 people. Currently, the registered providers live on the first floor of the premises. There is good access to public transport and car parking is available at the front. Residents bedrooms are single occupancy and are all ground floor rooms with en-suite facilities. Residents have access to two lounge areas and to a garden that is suitable for use by frail people. Information about weekly fees
Care Homes for Older People Page 2 of 9 0 7 0 7 2 0 0 9 Brief description of the care home and other charges is available from the registered providers and information about services and facilities is contained in the guide to the service. Care Homes for Older People Page 3 of 9 What we found:
The owners responded formally to the Commissions previous report. They stated that it was their intention to sell the business but, in the meantime, they intended to continue operating as a registered care home. The response contained statements referring to difficulties caused by cashflow problems and that these would be exacerbated when local authority funded clients left. On 29th September 2009, Thurrock Council were due to move their client to another care home. The Commission was advised that Kent County Council Contracts department has suspended referrals of local authority funded clients to the service. This was on the basis of sustained evidencing of continued breaches in areas such as training, choice, activities, care plans and risk assessments. Mr Sawock stated that he intended to employ a carer for two days a week (Mondays and Fridays 9am to 5pm). The existing carer would continue to work on Tuesdays and Thursdays between 9am and 1.30pm. Mr Sawock was unable to confirm that the CRB that should have been in place for a person working at the home had been obtained. He said that it was unlikely that the person would be working at the service in future because there was insufficient work for him as the number of residents had decreased. An employee of Kent Care Homes Association was due to help the owners with aspects of administration including preparation of care plans and risk assessments. This work was due to start on 5th October 2009. Mr Sawock stated that he was taking steps to improve the training of staff. Training sessions were planned during October and November 2009 on Palliative Care, Challenging Behaviour, Administration of Medicines, and Moving and Handling. This inspection followed a management review by the Commission of how the registered service was meeting its obligations under Care Home Regulations. The purpose was to advise the registered persons about the options open to them particularly in regard to how they could seek voluntary cancellation of their registration. They stated that they were fully aware of the options and that they intended to continue their business. Mr Sawock and Ms Aubeeluck said that they are unable to sell the business and that they needed the income from clients to pay for day-to-day operating costs. This income, they said, is being subsidised by them in order to keep the service operating. The registered persons were advised that, in view of continuing concerns by local authority and health services professionals, the Commission would need to carry out a full key inspection. This would cover all major aspects relating to Care Home Regulations and would be carried out before the end of October 2009. What the care home does well:
Care Homes for Older People Page 4 of 9 Residents are provided with comfortable accommodation. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 34 25 The registered provider must 04/09/2009 ensure that the care home is financially viable for the purpose of achieving the aims and objectives set out in its Statement of Purpose. The registered provider is asked to supply to the Commission a copy of its accounts and a copy of its current businees plan. People using the service are unlikely to be confident that the service provider is able to meet the obligations and liabilities of the service. This is because providers who are compliant with the law will have the financial resources needed to provide the services as described in the Statement of Purpose. The regulation requires providers to maintain a financial position that allows them to to deliver the regulated activity in a way that meets registration requirements. 2 37 17 The registered providers 04/09/2009 must keep accurate personalised care, treatment and support records for each person who uses the service. Care Homes for Older People Page 6 of 9 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action People using the service are unlikely to be confident that their personal records are maintained to support their care, treatment and support. This is because providers who are compliant with the law will keep accurate personalised care, treatment and support records for each person who uses the service. Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
