Inspection on 14/11/06 for Sambrook Care Limited

This inspection was carried out on 14th November 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Sambrook Care Limited 09/01/08

Sambrook Care Limited 02/03/06

Sambrook Care Limited 16/08/05

Similar services:

Maple Lodge

Heathlands

Aston Court Nursing Home

Breme

Ravenhurst

Bank House

Inspirations

Westmead

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Sambrook Care Limited Sambrook House Sambrook Nr Newport Shropshire TF10 8AP Lead Inspector Janet Oxley Key Unannounced Inspection 14th November 2006 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Sambrook Care Limited Address Sambrook House Sambrook Nr Newport Shropshire TF10 8AP 01952 550210 01952 550690 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Sambrook Care Limited Mrs Jennifer Irene Bethell Care Home 28 Category(ies) of Old age, not falling within any other category registration, with number (28) of places Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 2nd March 2006 Brief Description of the Service: Sambrook House is situated in the small village of Sambrook, on the outskirts of the Shropshire Town of Newport, and is registered to provide accommodation and personal care for twenty-eight older people. The home has been converted from a large country house and there are double and single rooms some of which have en-suite toilet facilities. The accommodation is on two floors, the upper being accessed by stairs or via a shaft lift. On the ground floor are pleasant lounges and dining areas, which are well decorated and comfortably furnished, the well-maintained grounds are also available for residents use. Care is planned in consultation with individual residents and is reviewed regularly. The home also offers a variety of in-house activities, which are optional, outings and special events are arranged throughout the year. The home makes their services known to prospective service users in: The Statement of Purpose, Service User Guide and web site which also contain their contact e mail address. The inspection report is mentioned in the statement of purpose and summarised in the service user guide. It is also on display in the entrance hall. Fees are reviewed annually and range from £340 - £395. The only additional charges to service users are for hairdressing, some cosmetics and newspapers. This is clearly laid out in the terms and conditions. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. A range of evidence was used to make judgements about this service. This includes: information from the provider, looking at relevant records pertaining to key standards, discussions with residents and 2 volunteers, discussions with the staff on duty, discussion with the proprietor and registered manager, tour of the premises, previous inspection reports, quality assurance process, Fire Authority reports, Environmental Health Office reports and observation of care experienced by people using the service. What the service does well: What has improved since the last inspection? Requirements and recommendations made at the time of the last inspection have been complied with. It has to be noted that at this home, management and staff continue to review and improve all aspects of the service to achieve best practice and maintain a good quality service. Many areas of the home have been refurbished and redecorated, all administrative systems continue to be reviewed and updated when necessary and staff training is continually updated and expanded upon. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 6 Many activities take place and the attendance and great help and support of 2 volunteers one day each week has improved and enhanced still further the lively activities group What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 1 and 3. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The policies and procedures that are in place, and have been professionally followed, ensure that the home undertakes all necessary assessments for successful and satisfactory admissions to take place. EVIDENCE: The home has a Statement of Purpose and a Service Users Guide, which includes all the required information for prospective residents. These documents are currently being reviewed and amended by 2 staff who are undertaking NVQ level 4. Documentation examined indicated that individuals have a full and comprehensive assessment of their needs prior to admission, which is reviewed and amended as requirements change. Discussions with residents, the manager and staff on duty indicated that the home continues to meet the individual needs of the elderly people living at the home in a professional and sensitive manner. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 7,8,9 and 10. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The health and personal needs of service users are very well met with evidence of regular review and of good multi disciplinary working taking place on a regular basis. EVIDENCE: It was evident during the inspection from looking at records, inspecting the facilities and chatting to staff and residents that individual health, personal and social care needs were being well met. All service users have a plan of care, these are reviewed and updated at regular intervals. Evidence that the service users take part in the process of care planning is documented and these plans promote the values of choice and independence and attempt to create a whole life experience by considering all aspects of the residents life. Worthy of note is the manner in which the Manager and staff monitor and promote the service users psychological health to ensure that they are happy and content and they fully promote their rights as individuals. They also use a bereavement counsellor when they feel that individuals would benefit from the input. At the time of this inspection the recording, storage and administration of Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 10 medication appeared satisfactory. All staff administering medication have received accredited training on the subject. Residents were being treated with respect and staff were seen to be working both professionally and sensitively in meeting individual needs. Those residents spoken to were extremely complimentary regarding the quality of their lives at the home and visiting health professionals continue to praise the management and care standards there. Many thank you cards and complimentary letters were on display in the home from relatives. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): All standards. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The routines of daily living at Sambrook House are very flexible and each resident finds the lifestyle experienced in the home meets their individual needs. Many activities take place, there is an open visiting policy and the menu offers a choice of well balanced and wholesome meals. EVIDENCE: Individual needs, likes and dislikes are clearly shown in the care plans. Residents are certainly enabled to exercise choice and control over their own lives as far as they are able, personalise their own rooms and use them as private places. There was much evidence from discussions, observations and records to indicate that individual rights are fully promoted and each resident is supported and treated very individually. eg - One resident feeds the birds and enjoys the use of a greenhouse, another enjoys regularly playing scrabble with staff and her daughter has been encouraged and enabled to completely revamp her mothers room. A number of activities, within the home and outside, take place to suit very individual needs and tastes and these are publicised in a Newsletter and on the notice board, recorded and monitored. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 12 Visitors are always made welcome, are included in events and are given all the necessary information on aspects of the home and the welfare of the residents. Visitors spoken to have always been complimentary regarding the quality of life for the residents at the home. The menu, meal seen and tasted, discussions with residents and staff and a visit to the kitchen indicated that there is an excellent diet taken in pleasant surroundings wherever the individual prefers to eat, with sensitive help from staff. Records are kept of what individuals like, dislike and prefer to eat. Kitchen and care staff have undertaken relevant training and at the time of the most recent Environmental Health Officers inspection matters were satisfactory and it was considered that the management of food within the home was satisfactory. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): Standard 16 and 18. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Concerns and complaints are dealt with promptly and professionally and robust procedures and practices are in place to ensure that individuals are protected from abuse. EVIDENCE: The home has a clear complaints procedure, which is given to residents and their relatives before they move into the home. No complaints have been received by the home or CSCI since the last inspection. Minor concerns, received by staff at the home, from or on behalf of residents, are dealt with in a professional manner without delay. There is a key worker system in place and it was evident that management and staff respect, observe and listen to the residents. Residents meetings are held and minutes of the last meeting were available. The home has all necessary documentation in relation to the protection of vulnerable adults and this subject is included in induction and on going training. The manager has completed a managers course on the subject with Telford and Wrekin. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 19, 20, 23, 24 and 26. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The standard of the environment within the home is good, providing service users with a warm, safe and homely place to live. EVIDENCE: The location and layout of the home are suitable for elderly residents. Communal rooms are well equipped and are warm, homely and welcoming. Bedrooms are personalised and suit individual needs and the gardens and grounds are attractive, well maintained and accessible to residents and their visitors. At the time of the most recent Fire Officer and Environmental Health Officer’s inspections matters were reported to be satisfactory and recommendations made have been complied with. It was evident that the proprietors and staff work hard to maintain this environment and ongoing maintenance and improvements are constantly being undertaken. The standard of hygiene and cleanliness at the time of this inspection was excellent. All staff have received training in infection control. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 15 All laundry is undertaken within the home and it was considered that the outcomes for the residents were well met. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 16 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): All standards. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents are supported by a well trained and committed staff group who are meeting the needs of each individual in a sensitive and professional manner. EVIDENCE: The rotas, ratios of staff on duty at the time of inspection and the number of domestic, kitchen, administrative and maintenance staff employed indicates that the home meets the laid down staff complement. Recruitment at the home is thorough and all elements required by Schedule 2 of the Care Home Regulations are maintained on file. The files of 3 newly recruited staff were seen to be satisfactory and staff members were very complimentary regarding the induction, support and supervision they had received. Staff turnover is fairly low and agency staff are rarely used. The arrangements for ongoing training and foundation training are good with staff completing this well within the first six months. The home continues to support staff to undertake their NVQ awards, more than 90 of care staff have achieved NVQ level 2, 5 staff have completed the NVQ level 3, 3 are completing the NVQ level 4, a good variety of other training has been undertaken and staff on duty indicated that they were very sensitive to the service users needs and disabilities and that their attitudes and practice were monitored and supervised by the manager and senior staff. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 17 Recorded staff supervision, staff meetings and appraisals are undertaken in a professional manner and staff confirmed that this was so during discussions and all spoken to were complimentary regarding the management and care at the home. Training records are maintained for each staff member. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 18 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 31, 32, 33, 35, 36 and 38. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There are clear lines of accountability within the homes management structure and the management approach creates an open and positive atmosphere from which the residents benefit. The home reviews all aspects of its performance through a programme of self review, questionnaires and consultations and meets the requirements of the Fire Officer and Environmental Health Officer, promoting the health, safety and welfare of the residents. EVIDENCE: The registered manager, is fully qualified, has many years experience and carries out her responsibilities fully with sound leadership skills promoting a professional ethos within the home. It is evident that she continues to update her own professional knowledge by attending a number of related courses to the resident group catered for. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 19 The manager and proprietor involve themselves fully in the day-to-day running of the home and can relate to all matters pertaining to the National Minimum Standards. The manner in which the manager, proprietor and staff responded to this inspection indicated that a sound management approach is in place and that staff are committed to achieving best practice and to developing equal opportunities. Equality and diversity for the service users were seen to be promoted throughout the home, within the assessments, care plans and activities. Equality for staff is promoted through opportunities for training at all levels. As previously mentioned at the time of the most recent Fire Officers and Environmental Health Officers inspections matters were satisfactory and recommendations made have been complied with. The proprietor has completed a Fire Assessors course and has completed a full Fire Safety Risk Assessment for the home. Sound quality assurance systems are in place and there was evidence available to indicate the manager ensures, so far as is reasonably practical, the health, safety and welfare of service users and staff. All staff have attended health and safety training and relevant mandatory training was reported to be up to date or booked for the near future. At the time of this inspection no potential hazards were identified and all records required are maintained in a professional manner. The accident records were satisfactory and it was reported that a first aider is on site at all times. Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 20 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 x 3 x x N/A HEALTH AND PERSONAL CARE Standard No Score 7 4 8 4 9 3 10 4 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 4 13 4 14 4 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 4 X X 4 3 X 3 STAFFING Standard No Score 27 3 28 4 29 3 30 4 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 4 3 x 3 3 x 3 Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 21 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 22 Commission for Social Care Inspection Shrewsbury Local Office 1st Floor, Chapter House South Abbey Lawn Abbey Foregate SHREWSBURY SY2 5DE National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Sambrook Care Limited DS0000063772.V297397.R01.S.doc Version 5.2 Page 23 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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