Inspecting for better lives Random inspection report
Care homes for adults (18-65 years)
Name: Address: Scotts Project Trust 1-3 St Peters Row Delarue Close Shipbourne Road Tonbridge Kent TN11 9NN The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gary Bartlett Date: 1 1 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Scotts Project Trust 1-3 St Peters Row Delarue Close Shipbourne Road Tonbridge Kent TN11 9NN 01732771593 01732378945 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Scotts Project Trust care home 15 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability 15 Over 65 0 Conditions of registration: The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - (LD) The maximum number of service users who can be accommodated is 15. Date of last inspection Brief description of the care home The Scotts Project Trust is a Christian based registered charity. It is registered to provide residential care and support to 15 adults with learning disabilities. The home is separated into three houses, which are connected. There is a day centre in the grounds which the residents access. A team of staff supports residents, comprising of a manager, deputy manager, team leaders and care staff. There are fifteen single bedrooms all with a television point. Three bedrooms are on the ground floor, and are specifically for residents who have additional physical disabilities. None of the rooms Care Homes for Adults (18-65 years)
Page 2 of 8 have en-suite facilities. There is one bathroom to every two bedrooms. There is a large multi-purpose hall and a converted barn on the site for the use of the service users and day users. The project is approximately two miles from the town of Tonbridge in a quiet cul-de-sac set back from the main road. There are local shops, including a post office, chemist and library, and also a public house and church just half a mile away. Details of current fees can be obtained from the home. There are additional charges for Chiropody, toiletries, transport, haircuts, magazines, holidays and Hydrotherapy. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
A key unannounced inspection was conducted on September 25th 2007. No requirements or recommendations were made at that inspection. An Annual Service Review was conducted on 29 September 2008. During that process, we received surveys from 6 people using the service. People living in the home told us that they were happy there and appreciated the support they received. However, there were some references to there sometimes being a lack of staff. We received completed survey forms from 4 staff working at the home. The common theme of these was staff shortages at certain times and poor communication. They indicated service users dependency-levels were increasing and staff had less time to spend with service users, other than for personal care. During the random inspection, the Deputy Manager explained that the home had been unsettled by the unexpected departure of the General Manager shortly after the Manager had commenced maternity leave. This had been exacerbated by the admission of a service user with profound physical needs. Since then Scotts Project Trust has been recruiting staff and will be fully staffed when a newly appointed Care Worker commences duties in the near future. The staff roster was inspected and indicates staffing levels are geared to peak times of activity. The rosters do not indicate excessive work hours or exhausting shift patterns. There are low levels of staff sickness. The minutes of service users forums held on 15 September 2008 and 20 October 2008 were inspected along with the results of a service user survey conducted by the organisation in the summer. These show that service users feel they like the staff, have the support they need and are able to participate in a range of activities they enjoy. Discussions with some staff and service users indicate that, whilst there has been uncertainty, the situation is improving. The last key inspection reported the home operates robust recruitment processes and the staff team is highly trained. The Manager, Alise Garret, commenced maternity leave in May 2008 and the General Manager took responsibility for the day-to-day running of the service in her absence. The General Manager then left the organisation in September 2008 and the Deputy Manager has now taken responsibility for day-to-day running of the home. The Deputy Manager demonstrates a sound understanding of what is required and a commitment to providing a high quality service tailored to the individual needs and preferences of the service users. Team Leaders have been delegated key responsibilities with time and resources being Care Homes for Adults (18-65 years) Page 4 of 8 allocated for them to be supernumerary to the staff roster to do this, whilst maintaining staffing levels. The Deputy Manager says the Management Committee gives her good support. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
