Inspection on 16/02/06 for Southleigh Residential Home

This inspection was carried out on 16th February 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Southleigh Residential Home 29/01/09

Southleigh Residential Home 21/02/07

Southleigh Residential Home 29/09/05

Southleigh Residential Home 01/03/05

Southleigh Residential Home 14/10/04

Similar services:

2 Perhaver Park

The Vicarage

St George`s

5 Seafield Road

Credence House

Radfords

Honeybourne House

32 Beaumont Way

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Southleigh Residential Home 55 Inchkeith Road Southway Plymouth Devon PL6 6EJ Lead Inspector Kim Fowler Unannounced Inspection 16th February 2006 09:30 Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 3 SERVICE INFORMATION Name of service Southleigh Residential Home Address 55 Inchkeith Road Southway Plymouth Devon PL6 6EJ 01752 211136 01752 211136 paulmillards@hotmail.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Ratecedar Ltd Mrs Teresa Margaret Hosking Care Home 5 Category(ies) of Learning disability (5), Physical disability (5) registration, with number of places Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. Age range 18-65yrs Learning disabled adults some of whom may have a physical disability Date of last inspection 29th September 2005 Brief Description of the Service: Southleigh is a care home registered for five people aged 18-65 years who have a learning disability. The home is a semi-detached property that provides the care on two floors and the home also has two ground floor bedrooms. The home is situated in a residential area of Plymouth.All bedrooms are single rooms, and the home has a homely atmosphere and is well decorated and accessible in all areas. The home has a minibus. The home is conveniently situated being near shops, community facilities, and is on a bus route. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The inspection took place over 1 hours and 30 min. and was an Unannounced inspection. A partial tour of the premises took place and 5 the service users, 1 staff member and the Registered Manager were spoken with during this inspection. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 7 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: None of these standards were inspected on this occasion. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 8 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 6 Service users can be confident that their changing needs will be reassessed. EVIDENCE: One service user and the Registered Manager confirmed that a Care Manager was due to visit the home on the day of the inspection to carry out a review for this service user. This review was looking at day care arrangements to meet the needs of the service user and the changes in day care services on offer. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 9 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 11/12/13/14/15/17 Service users can be confident that they will be offered choice at mealtimes and are involved in the planning and preparing of meals and menus. EVIDENCE: One service user has been attending a sign language course and the staff and other service users in the home have been involved by learning to sign to assists with communication with this service user. All service users spoken with confirmed that they go out regularly and have been swimming, bowling, ice-skating and visit the local library. Trips to the local shops and the main town are organised by the service users and staff together. A discussion with the service users showed that they are already planning and looking at venues for this year’s holiday. One service user informed the inspector that they have already booked Butlins for a short break. Service user confirmed that holidays and other issues are discussed at the regular service users meetings. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 10 One service user stated that they would be staying with their family for a week shortly. All service users confirmed that they are involved in all aspects of the food preparation, purchase and meal planning with staff support. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 11 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19 Service users can be assured that their health care needs are monitored. EVIDENCE: One service user was upset during the inspection and the inspector evidenced the staff involvement in offering emotional support to this service user. This involvement was given calmly and to reassure the service user. One service user had recently attended a hospital appointment with staff support. And from discussion with the manager one service user health care needs are monitored to maintain their health. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 12 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 23 The service users can be confident that their concerns will be listened to and acted upon. EVIDENCE: The inspector discuss with the Registered Manager about the Devon Adult Protection training. None of the staff currently working in the home have completed the Adult Protection training with the Adult Protection team. All the service users spoken with confirmed that they are able to raise concerns with the owner, manager and the staff in the home. One service user stated that they have regular contact with the owner to discuss any concerns. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 13 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 25/30 The home continues to provide bedrooms to met the needs of the service users who occupy them. EVIDENCE: All service users agreed that their bedrooms meet their needs and they were able to choose their own personal items in their rooms. The parts of the home seen during this inspection were clean and odour free. The Registered Manager and the staff member confirmed that 2 staff had completed a course on Infection Control. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 14 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 32 The staff in this home is supported to have regular updated training to meet the needs of the service users in the home. EVIDENCE: One staff member is due to commence their NVQ level 2 in a few months. Most staff has had out Fire Safety and First Aid training updates since the last inspection. All service users agreed that the staff in the home is caring helpful and supportive at all times. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 15 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 37/38 The Registered Manager of this home has the respect and support of the staff and the service users. EVIDENCE: The new manager has now completed the Registration process with the Commission. The Registered Manager is due to start her Registered Managers award in April. From discussion with the manager it was evident that she has completed regular updated training for her own personal development. All service user spoken with felt the Manager was approachable and available to discuss any concerns. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 16 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 X 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 X 23 3 ENVIRONMENT Standard No Score 24 X 25 3 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 X 35 X 36 x CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 X X X X LIFESTYLES Standard No Score 11 3 12 3 13 3 14 3 15 3 16 X 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score X 3 X x 3 4 X X X X X Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 17 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard 23 Good Practice Recommendations Staff should have the Devon Adult Protection training. Southleigh Residential Home DS0000003521.V270383.R01.S.doc Version 5.1 Page 18 Commission for Social Care Inspection Ashburton Office Unit D1 Linhay Business Park Ashburton TQ13 7UP National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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