Inspection on 18/05/09 for Sovereign House
Also see our care home review for Sovereign House for more information
This inspection was carried out on 18th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Sovereign House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue McGrath Date of this annual service review: 1 9 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 30 Canterbury Road Herne Bay Kent CT6 5DJ 01227368796 01227368796 sovereignhomes@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Hassan Ibrahim Number of places (if applicable): Under 65 Over 65 0 10 The maximum number of service users to be accommodated is 10 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary car needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sovereign House is a detached property. It is situated only two minutes from the beach and high street. The home is registered to provide personal care and support to up to 10 older people. The home has eight en-suite single rooms and two rooms with adjoining bathrooms. Accommodation is situated on three floors and is well decorated and maintained. The home has a shaft lift. The home has a grassed front garden and a concreted rear garden with plants and shrubs. The home is owned by Mr and Mrs Ibrahim and they are the Registered Providers, Mrs Ibrahim is the Registered Annual Service Review Page 2 of 6 Manager. The fee for the home ranges between £303.25 and £495 For more information about the fee and what the fee includes please contact the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives some numerical information about the service. Information we have about how well the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection. Relevant information received from other organisations. What other people have told us about the service. What has this told us about the service? The Home completed and returned their annual quality assessment when we asked for it and within the timescales given. The document was very comprehensive and informative. It identified areas where the service had improved in the last year and others where further developments were being planned. It included evidence that the service regularly sought the views of residents and other stakeholders to inform their planning. The home continues to make contact with the Commission if there are any significant events that affect the well being of residents. There have been no complaints made to the home or to the Commission since the last inspection. The home has strategies in place to ensure that those who live in the home and those who visit can make their views and complaints known. People can be confident their views will be listened to, taken seriously and acted upon. The owners have made some environmental changes since the last inspection including decorating any room that becomes vacant before the new person arrives. There are plans in place for a new lift to be installed and the home has been granted permission from the local council. Work is due to start in early June and all necessary notification have been made. Whilst this work is being undertaken that home intends to complete the work started in rooms 7 and 8. The manager has achieved a Foundation Degree in Health and Social Care and is currently working towards the last three modules of a Degree in Social Care. She has also completed a Dementia certificate which counts towards the degree. Annual Service Review Page 4 of 6 The AQAA confirmed that 100 of staff have undertaken their NVQ to level two or above. Staff commenced the safe practice of medication in March and hope to complete by July 2009. The manager has completed a H&S module in medicines. There are plans in place to include Palliative Care training to raise staffs awareness. The registered manager confirmed that all staff receive supervision at least six times a year and there is an ongoing and comprehensive training programme in place. Throughout the annual quality assurance assessment it was evident that equality and diversity issues were promoted and incorporated within the service. The home enables residents to contact families who live a distance away by e-mail. All relevant employment checks are carried out to ensure staff are appropriately employed and residents remain in safe hands. The AQAA identified other areas of improvements mainly focused around the environment and residents involvement with the running of the home. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key unannounced inspection by April 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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