Annual service review
Name of Service: Springside The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Philpott Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 71 Halcombe Chard Somerset TA20 4DU 0146066340 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Helen Anne Bond,Mrs Sheila Grace Wright,Mr David Edward Wright Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is 8. The registered person may provide the following category of service only: Care home providing personal care only- Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability- Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes. The home no longer employs a Registered Manager. The provider manages the home. Number of places (if applicable): Under 65 Over 65 8 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springside is a domestic scale residential home providing care and support for up to eight people who have learning disabilities. The home is located within easy walking
Annual Service Review Page 2 of 6 distance of Chard town centre. The house is surrounded by a fenced garden area and is close to local shops and amenities. The provider Helen Bond and a small staff team support the eight people who currently live here. The providers Mr & Mrs Wright also have regular contact with the home and a family based ethos is promoted. Recreational and occupational activities are encouraged on both an individual and group basis. There is a strong focus on outdoor activities including horse riding, stable management and gardening. Maintaining links with friends and family is encouraged, both locally and outside the area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us from people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received two surveys from health professionals. When asked what does the service do well?, responses included advocating for service user, maintaining important relationships, care plans and systems work well and clients rights appear to be respected. Staff who completed surveys told us that they are kept well informed and given up to date information about the needs of the people they support. They confirmed that they receive relevant training and are kept up to date with new ways of working. When asked what does the home do well?, comments included the home respects and cares for all the service users, putting their needs first, there is very good communication between staff and service users, the managers are very approachable, and provide activities and excursions for all. We have received one notification about an incident since the last key inspection. The provider told us the action they had taken in response to the incident. They also contacted relevant people to ensure they had done everything that they needed to. The home told us that they have received one complaint in the last 12 months. This was resolved by the home. We have not received any complaints about the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They Annual Service Review Page 4 of 6 work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by 25th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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