Inspection on 03/01/07 for St Helier`s Residential Hotel
Also see our care home review for St Helier`s Residential Hotel for more information
This inspection was carried out on 3rd January 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The management team involve the residents in the planning and development of the home. When changes are planned, residents are fully consulted. Residents can see that their suggestions are put into action. The care planning system is very good. It is written from the pre-admission assessment, which is conducted in consultation with the potential service user. Independence and enjoyment of life are encouraged. People living at the home choose to get involved in activities if they wish. Many choose not to do so. The majority of people have really large, semi-self contained apartment style rooms. This gives a real `home from home` feeling, as they are able to furnish the rooms with chairs, dining furniture, and items of hobbies and interests. The communal areas are extensive and very well decorated and furnished. The home is warm and comfortable. Alcoves have been used creatively to make quiet areas and libraries. The home is licensed to sell alcohol, as it retains the status of a hotel.There are activities available within the home. Staff offer the opportunity to all residents to join in. In warm weather, staff support picnics and outings. The Leas Bandstand is within sight of the home too. Residents can walk round to see the bands, or open a window to listen. Every resident spoken to during this visit complemented the home and said they would never choose to leave. One resident said `I wrote to the owners a little while ago to say the home is always tip top and it`s a wonder they keep it up all year round!` Residents know that they can complain and feel confident to speak to staff about any issues.
What has improved since the last inspection?
A new, efficient laundry machine has been purchased. This has had a positive effect for the service users clothes, and hard to remove stains are no longer a problem. A dedicated staff member deals with this area and makes sure all ironing and mending is sorted out without delay. The home has had its roof fully replaced and all associated improvements, such as guttering and flashings replaced. It has benefited from being fully redecorated externally. All requirements from the last inspection have been met. These included improving pre-admission assessments and increasing the level of information available in care plans. Medication entering and leaving the home is now clearly recorded. Activities are recorded, and a staff member is now in charge of co-ordinating what is on offer.
What the care home could do better:
The management and staff team are conscientious and try to identify issues needing improvement on a regular basis. As such, many problems are nipped in bud as they arise. Service users are encouraged to say what they think the home could do better. The manager has been in post for several years, but registration with CSCI has still not taken place. This has recently been started with the manager submitting the form for the police check. From this visit, the management team need to review the way medication is stored. This includes controlled drugs, refrigerated items and the storage of oxygen.Whilst training is provided competency assessments in medication management, adult protection etc would protect service users and better monitor staff ability. Full feedback was given to the manager during the visit.