Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 22/06/05 for St Quentin Nursing Home

Also see our care home review for St Quentin Nursing Home for more information

This inspection was carried out on 22nd June 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

One of the main strengths of this home was the quality of service provided by the staff. From managers, care staff and ancillary staff; everyone worked hard to provide a positive, high standard of service to the residents. During discussion, residents confirmed that their health and social care needs are being met. Many residents spoke with affection and high esteem for the carers at the home, and were very pleased to contribute to the inspection. It was very pleasing to see that all care staff/resident interaction was undertaken in a polite, sensitive and caring manner. It was obvious to see that the care staff were well thought of by the residents, as camaraderie was evident throughout the inspection. Staff maintained eye contact when addressing residents and took time in waiting for responses. Doors were knocked before entry to any rooms and privacy and dignity was respected at all times. Residents wore clothes of their choice and they looked very smart and presentable, obviously time and attention had been made in assisting residents to dress for each day. Personal hygiene, oral care and grooming was high on the agenda for the care staff, maximising residents self esteem, a credit to the care team. Dietary requirements were very well met. The cook had been working in the home for several years and knew the likes and the dislikes of the residents personally. The dining room was beautifully laid out for meals, with linen tablecloths and napkins, condiments and good quality crockery. The food served was very appealing and there was good variety and choice. Fresh vegetables are served individually in platters at each table and residents then served themselves. The whole occasion of lunch was calm, unhurried with attentive staff serving food individually, addressing residents fondly and professionally. Fresh foodstuffs are used where possible and hot and cold drinks and snacks are plentiful throughout the day.

What has improved since the last inspection?

The home continues to provide an excellent standard of care to their residents.

What the care home could do better:

Only one requirement was made during this inspection. There were still some areas of the home that residents have access to, that have unguarded radiators and pipe work. This was discussed and the directors are in the process of adequately guarding these areas, in priority order by risk assessment. Progress on this will be checked on the next inspection.

CARE HOMES FOR OLDER PEOPLE St Quentin Residential Home Sandy Lane Newcastle Staffordshire ST5 0LZ Lead Inspector Sue Mullin Unannounced 19 July 2005 9:00 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service St Quentin Address Sandy Lane Newcastle Staffordshire ST5 0LZ 01782 617056 01782 620255 Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) St Quentin Residential Homes Limited Mrs Christine Joan Rushton CRH 20 Category(ies) of OP 20 registration, with number MD(E) 7 of places PD(E) 1 St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: None Date of last inspection 29/09/04 Brief Description of the Service: St Quentin is a care home registered to provide personal care for up to 20 residents in the above categories. The home was first established in 1988 and is owned and managed by the family business. There is a sister home, a nursing establishment based next door. The home is a grand old building set back from the road with lovely mature front gardens. Many old features are evident throughout the home and there are well appointed spacious lounges and dining ares. There is a small designated smoking area. There are 18 single bedroms, 6 with en suite and one double room. the home is located in a residential area outside of Newcastle but not far from a range of shops, restaurants and community services. The home is situated on a public transport route and also has the facility of their own mini bus. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. One inspection officer undertook this statutory unannounced inspection. There were 20 residents in the home on the day of the inspection with no vacancies. Mrs Christine Rushton the care manager for the home was on duty and assisted throughout the inspection. It was very pleasing to meet two senior management representatives from the company at this unannounced inspection. Mrs Moorhouse and Mrs E Averill, both directors, were visibly interacting with staff and residents on the day of the inspection and supported the inspection process. Care staff numbers and skill mix were determined as appropriate at the time of the inspection. The home maintains high standards of care to all residents. Care plans were in place and contained relevant information. This included risk assessments and evidence of resident’s involvement. All residents have a primary key worker allocated to their care. Relatives are encouraged to have input into the care planning process. Residents and staff spoken to said that they enjoyed trips out, and that the home has regular activities, including visits by a fitness instructor on keep fit, which appeared very much enjoyed by everyone at the home. There have been no complaints made in the home or to the Commission since the last inspection. All bedrooms were inspected and met the standard of the furnishings and fittings set down by the National Minimum Standards. Those residents who did not wish to have a key to their rooms were documented and confirmation to this effect available in their care plans. The home was very clean and residents and staff spoken to confirmed that the temperatures maintained in the home were always ambient. The inspector sampled staff files and these confirmed that all new employees have their criminal disclosure and POVA checks undertaken, provide two written references. NVQ training is well underway throughout the home. The inspector spoke to staff, viewed the home’s induction programme, as well as staff training files. There was sufficient evidence that a comprehensive recorded induction system is in place. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 6 What the service does well: What has improved since the last inspection? What they could do better: Only one requirement was made during this inspection. There were still some areas of the home that residents have access to, that have unguarded radiators and pipe work. This was discussed and the directors are in the process of adequately guarding these areas, in priority order by risk assessment. Progress on this will be checked on the next inspection. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 2,3,4,5 standard 6 is not applicable Residents received clear, detailed and easy to understand contract regarding their terms and conditions of residency. An initial assessment was carried out for prospective residents prior to admission and trails visits were encouraged. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 10 EVIDENCE: The inspector sampled resident files. A statement of terms and conditions was in place and is provided to all residents funded by social services. The director Mrs Averill confirmed that all new admissions had received a contract of their terms of residency. The home also provided private paying residents with their own comprehensive contract. During discussion, residents confirmed that their health and social care needs are being met. Many residents spoke with affection and high esteem for the carers at the home, and were very pleased to contribute to the inspection. Resident care plans seen, reflected that a full assessment is undertaken either before or immediately following admission, dependent upon individual circumstances. The staff in the home confirmed that the home would be able to cater for ethnic, religious or cultural needs, and that this would be achieved by looking at needs on an individual basis. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 7,8,9,10 Care planning processes within the Home included all aspects of health, personal and social care. The administration and handling of drugs was well managed and documented within the home to protect the residents. There was a friendly, respectful ambience within the home and residents were treated as individuals, with dignity and respect EVIDENCE: The inspector sampled resident care plans. Care plans seen were discussed and examined, and they were found to meet the requirements of the homes client group. The key worker system was in operation, and all entries made were legible, signed and dated. Risk assessments and nutritional assessments were in place and weights were recorded on a regular basis. Residents spoken to confirmed that the home ensures their access to health care services in order to meet assessed needs. Health care requirements were well documented, and visits from other health professionals such as the chiropodist, dentist or optician were well organised St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 12 and documented within care plans seen. District nursing serves were visiting three residents regularly at the time of the inspection. Working relationships were confirmed by the senior care assistant as ‘very good.’ The treatment room was inspected and found to be clean and tidy. Procedures for ordering and disposal of drugs were in good order. The home have medication administration policies. All drugs were stored appropriately in the fridge and temperatures were maintained. The MAR sheets were seen and all were completed in line with requirements. There were no residents receiving controlled drugs at the time of the inspection. There were photographs of residents on the medication sheets and specimen signatures of staff administering drugs and signing the MAR sheets. Care staff administers all medication. It was very pleasing to see that all care staff/resident interaction was undertaken in a polite, sensitive and caring manner. It was obvious to see that the care staff were well thought of by the residents, as camaraderie was evident throughout the inspection. Staff maintained eye contact when addressing residents and took time in waiting for responses. Doors were knocked before entry to any rooms and privacy and dignity was respected at all times. Residents wore their own clothes and they looked very smart and presentable, obviously time and attention had been made in assisting residents to dress for the day. There were no poorly residents ill in bed on the day of the inspection. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12,13,14,15 Residents had a range of religious and recreational opportunities provided by the Home. Visitors were welcomed and residents were enabled and supported to fulfill their individual wishes and choices. The food was of a high standard, varied and nutritious. The staff make every effort to promote and maintain individual independence and choices. EVIDENCE: St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 14 The inspector determined the current programme of activities with residents, and with staff. Discussion was lively throughout the home and it was evident that both residents and staff enjoyed a fulfilling activity programme. Two residents have visits from their community vicar and one visits church regularly. The home have their own mini bus, which takes residents out and about for external activities and outings. A mobile library visits every 6 weeks and there is a small library in the home. The home actively encourages residents to maintain contact with family and friends. People could rise and retire to bed to suit themselves and they were encouraged to exercise their opinions and choices. This was evident as bedrooms seen on the visit were very individualised with resident’s personalised touch. One gentleman managed the homes shop, which proved to be very useful for residents and staff alike. The home also sold a variety of birthday/thank you cards for the residents. Dietary requirements were very well met. The cook had been working in the home for several years and knew the likes and the dislikes of the residents personally. It was determined that at the time of the inspection all residents required minimal assistance at meal times. The dining room was beautifully laid out for meals, with linen tablecloths and napkins, condiments and good quality crockery. Breakfast was served at approximately 8 .15 am Lunch was served at approximately 12.30 pm Tea was served at approximately 5. 30pm The menu is compiled on a four weekly basis and on display in the dining room. Residents could enjoy a hot breakfast upon request, along with grapefruit, prunes and fresh juices. Cereals and toast and preserves were a firm favourite. Lunch was started with a soup followed by a choice of two hot meals and a choice of salad. A homemade dessert to finish. The residents actively enjoyed the social occasion of sitting down to lunch. The inspector joined the residents for lunch and sampled the food, which was cheese and potato pie, meatloaf or corned beef salad. Fresh vegetables were served individually in platters at each table and residents then served themselves. The whole occasion of lunch was calm, unhurried with attentive staff serving food individually, addressing residents fondly and professionally. Drinks and biscuits were offered regularly throughout the day with high tea served mid afternoon. Further drinks and snacks were available throughout the day upon request. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 15 The residents have a selection of three sandwich fillings to choose from at teatime and there is always a choice of brown or white bread. Hot alternatives are also available. All residents spoken to stated how good and varied the meals were in the home. The kitchen was inspected and was exceptionally clean and well organised. All records required by environmental health were checked and all found to be in order. The catering facilities and services within the home were a real credit to the cook. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 16 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 16,18 The arrangements for dealing with complaints were positive and constructive. Residents knew that if they wished to complain, staff would listen and make every attempt to resolve the complaint to their satisfaction. Residents were protected from abuse by the home’s Adult Protection procedure, which ensured a proper response to any suspicion or allegation of abuse. EVIDENCE: The home have on display an appropriate complaints procedure that includes all the CSCI details. Clear policies are in place regarding the protection of residents and a senior care assistant confirmed that she was aware of these and had access to them. This member of staff also confirmed that she had received training in the Protection of Vulnerable Adults procedures and that other staff were made aware of the procedures following employment and induction. No vulnerable adult issues had occurred in the home and no staff had been reported to the Protection of Vulnerable Adults register. Appropriate communication continues with the inspector/Commission regarding any notifiable incidents. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19,20,21,22,23,24,25,2,6 The home was well maintained throughout and decoration had been carried out to a very high standard. The internal environment was spacious and bright and meets the needs of the residents. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 18 EVIDENCE: The home has a very good standard of communal accommodation, including 2 spacious integral lounges on the ground floor and a further quiet lounge. There was also a spacious comfortable seating area in the hallway of the home. All areas were homely and welcoming in appearance. The home provides a minimum of 4.1 square metres for each resident. Lighting was seen and found to be domestic in nature. Ventilation throughout the home was adequate. All rooms seen were well furnished, clean and furniture and fittings are in good order. The home was in very good decorative order throughout, and is constantly in the process of upgrading all areas. The inspector noted that all fire doors had suitable fire safety devices fitted. All toilets and bathrooms were clean and accessible to all residents. The gardens were well maintained and an employed gardener is responsible for maintaining the grounds. The home does not currently use mobile hoists in the home. Doorways are sufficiently wide enough to access via a wheelchair. There is a nurse call facility in all residents’ areas and the care staff informed the inspector that this was fully functional. The home was warm and residents spoken confirmed that the temperatures maintained in the home were always ambient. The home was clean throughout with no malodours present. Staff are fully aware of the infection control guidelines and all waste is disposed of in line with regulations. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 27,28,29,30 The number of staff within the home was sufficient to meet the needs of the residents. The procedures for the recruitment of staff were robust and ensured that all safeguards were in place to offer protection to the residents in the home. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 20 EVIDENCE: The home provides personal care only, all nursing care is provided by district nursing services. There is a care manager who has been employed in the home for 14 years. The staffing matrix is made up of: • • • Early shift there are three care assistants Late shift there are two care assistants Night shift there are two care assistants There is adequate domestic and catering staff in the home The care assistants in the home provide laundry cover. Staffing levels are based on the dependency levels of residents in the home and these are reviewed on a regular basis. On the day of the inspection staffing levels and skill mix were found to be acceptable. The home prefer not to use agency cover and staff the home with familiar staff where required. Duty rotas were seen for two weeks of day staff and three weeks of night staff. All rotas are competed in hard copy and must be retained for 3 years. The inspector sampled staff files. Staff files seen confirmed that all new employees sign a criminal disclosure, provide two written references, and complete an application for employment form prior to employment. The senior care assistant confirmed that she and all other employed staff are in receipt of a contract/statement of terms and conditions, as well as a job description. The inspector viewed two individual staff training files. There was evidence that CRB and POVA checks are undertaken by the home. Two written references were in the files along with photo ID and the required information in line with national minimum standards. Staff spoken to and records seen, confirmed that they had a robust induction period, which is well documented and recorded. They also confirmed that inhouse training for manual handling; fire safety and care practice had taken place during this induction. Mandatory training for all staff is current and ongoing. All training sessions are documented and recorded on the individual staff-training file. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31,32,33,36,37,38 The home was well managed and organised, to ensure that the needs of residents remained at the core of the service. Good robust systems were in place to safeguard service user’s health, safety and welfare. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 22 EVIDENCE: The care manager Chris Rushton works very hard to maintain all national minimum standards and she communicated a clear sense of leadership and throughout the inspection it was observed that she created a positive and inclusive atmosphere with staff. Her interaction witnessed by direct observation, was seen to be professional when dealing with residents and staff. Through discussion it was evidenced that an ‘open door’ approach was taken to ensure the well being of residents. The care manager and senior staff demonstrated that they are familiar with diseases associated with old age. Safe storage is provided for items placed in the safe keeping of the establishment. The home has appropriate and adequate Insurance cover. Formal and recorded supervision was discussed and the manager is pro-active in ensuring that all staff receive supervision throughout their daily duties. Two monthly supervision for care staff is ongoing. Records are stored securely in accordance with the Data Protection Act 1998. Individual records and home records were found to be up to date and in good order. Policies and Procedures relating to the safe and efficient running of the home were in place and the care manager confirmed that these were in line with National Minimum Standards. All fire doors had suitable fire safety devices fitted, and were not wedged open. Fire extinguishers were appropriately checked. Staff spoken to confirmed that a minimum of six monthly fire drills are undertaken at the home for day staff. Accident records were seen and found to be all in order. He inspector tested the hot water temperature and these were found to be 42.C. There were still some areas of the home that residents have access to, that have unguarded radiators and pipe work. This was discussed and the directors are in the process of adequately guarding these areas, in priority order by risk assessment. Progress on this will be checked on the next inspection. St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score x 3 3 3 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 4 9 3 10 4 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 4 15 4 COMPLAINTS AND PROTECTION 4 3 3 3 3 3 3 4 STAFFING Standard No Score 27 3 28 4 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score 3 x 3 4 4 x x x 3 3 2 St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 24 no Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard 38 Regulation 13(4)(a) Requirement All areas of the home that residents have access to must have guarded radiators and pipe work. Timescale for action 19/11/05 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 25 Commission for Social Care Inspection Stafford - Dyson Court Staffordshire Technology Park Beaconside Stafford ST18 0ES National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI St Quentin Residential Home E51-E09 s.5004 St Quentin Res Home 19.07.05 UI v.239296 Stage 4.doc Version 1.40 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!