Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: St Vincents House Queen Caroline Street Hammersmith London W6 9QH The quality rating for this care home is: The rating was made on: one star adequate service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ann Gavin Date: 2 2 0 9 2 0 0 8 Information about the care home
Name of care home: Address: St Vincents House Queen Caroline Street Hammersmith London W6 9QH 02086000510 02087485912 admin.st.vincent@careuk.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Kevin Richard Henry Type of registration: Number of places registered: Care UK Community Partnerships Ltd care home 92 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category 0 0 Over 65 48 44 Conditions of registration: On the Ground Floor Unit up to 10 people may be aged between 50 and 65. Date of last inspection Brief description of the care home St Vincent?s House is a purpose built registered care home providing nursing care for elderly frail people and people with dementia. There is also a separate unit on the ground floor for people aged 50-65. The home opened on 3rd April 2006 and is situated in Hammersmith, West London. It is well located, close to public transport links, shops and services. The weekly fees for the service range from #795-#908. Care Homes for Older People Page 2 of 8 What we found:
This unannounced visit was carried out by two inspectors on the 22nd September 2008 from 2.20pm until 6.20pm. The purpose of the visit was to look at compliance of the requirements made at the last inspection in June 2008. Time was spent on two units, talking with residents, staff, the manager and deputy manager as well as looking at care plans and other documentation. All the requirements made at the last inspection had been addressed and the majority have been met. Those not met are ongoing such as the need to continue to develop the care plans. Also the need to replace all the wheelchairs that do not have two leg rests. Three wheelchairs were seen on one unit and two of them only had one leg rest. The manager said that all care staff are presently going through a moving and handling refresher course, with new wheelchairs being introduced to each floor The interactions observed were positive. Residents who were having their evening meal were positioned comfortably, with plates and drinks within easy reach. What the care home does well: What they could do better:
The quality of the care plans has improved but they need to be to be developed further to be consistently clear, detailed and person centred. All senior staff complete training in supervision of staff to ensure that staff receive adequate supervision in order to appropriately support the residents. Staff should ensure that relevant information provided in the needs assessment is used to inform the home’s own assessment and the resident’s care plan. It would be important to develop strategies for supporting people with dementia and challenging behaviour so as to give a consistency of care for people. Care Homes for Older People
Page 3 of 8 Staff should ensure that they maintain up to date evidence of wound care. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 7 15 The quality of the care plans 31/12/2008 has improved but they need to be to be developed further so as to be consistently clear, detailed and person centred. 2 36 18 All senior staff complete training in supervision of staff to ensure that staff receive adequate supervision in order to appropriately support the residents. 31/12/2008 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 3 Staff should ensure that relevant information provided in the needs assessment is used to inform the home’s own assessment and the resident’s care plan. It would be important to develop strategies for supporting people with dementia and challenging behaviour so as to give a consistency of care for people. Staff should ensure that they maintain up to date evidence of wound care.
Page 6 of 8 2 3 3 8 Care Homes for Older People Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
