Inspection on 17/09/07 for Taylor Avenue, 1

This inspection was carried out on 17th September 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Taylor Avenue, 1 02/10/09

Taylor Avenue, 1 25/09/06

Taylor Avenue, 1 27/02/06

Taylor Avenue, 1 11/07/05

Taylor Avenue, 1 01/03/05

Taylor Avenue, 1 14/10/04

Taylor Avenue, 1 24/03/04

Similar services:

22 Sandown Road

The Highlands

Dilston College Of Further Education

West View House

Prince Bishop Court

Park View (15)

Craigmore House

1 Lanark Close

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Taylor Avenue, 1 1 Taylor Avenue Milburn Park North Seaton Ashington Northumberland NE63 9JW Lead Inspector Glynis Gaffney Key Unannounced Inspection 17 September and 2 and 25 October 2007 14:30 Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Taylor Avenue, 1 Address Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 1 Taylor Avenue Milburn Park North Seaton Ashington Northumberland NE63 9JW 01670 810827 01670 857896 lynnegrimshaw@btinternet.com Mr Terry Grimshaw Mrs Lynne Grimshaw Mrs Lynne Grimshaw Care Home 4 Category(ies) of Learning disability (4) registration, with number of places Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 25th September 2006 Brief Description of the Service: 1 Taylor Avenue is a detached house set in a quiet residential estate on the outskirts of Ashington. The home is registered to care for four people with learning disabilities. There are three bedrooms and a bathroom on the first floor. There is a bedroom with en-suite facilities, a bathroom, toilet, kitchen, dining room, sitting room and a conservatory on the ground floor. The house is nicely decorated and comfortably furnished. There is a pleasant garden area with a patio to the rear of the house. Taylor Avenue is within easy walking distance of the main bus routes into Ashington. Mr and Mrs Grimshaw have two cars and provide transport when required. The home is not registered to provide nursing care. The fees range from £370.45p to £530.94p per week. Inspection reports and information about the home are readily available. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. How the inspection was carried out: Before the visit: We looked at: • • • • • Information we have received since the last visit on the 25 September 2006; How the service dealt with any complaints and concerns since the last visit; Any changes to how the home is run; The manager’s view of how well they care for people; The views of relatives, staff and other professionals. The Visit: An unannounced visit was made on the 17 September 2007. During the visit we: • • • • • • Talked with some of the staff and the manager; Looked at information about the people who use the service and how well their needs are met; Looked at other records which must be kept; Checked that staff had the knowledge, skills and training to meet the needs of the people they care for; Looked around the building to make sure it was clean, safe & comfortable; Checked what improvements had been made since the last visit. We told the manager what we found. What the service does well: This is a sample of what the service does well: People are supported to: • • • • Be as independent as possible living full and stimulating lives; Access community facilities; Make choices and decisions about how they live their lives; To live ordinary lives and mix with other members of the local community. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 6 The home is clean, tidy, well kept, pleasantly decorated and attractively furnished. Peoples’ bedrooms reflect their own personalities and preferences. The provider has put arrangements in place to ensure that: • • Staff are competent to do the job for which they are employed; Staff complete training relevant to working with people with learning disabilities. The home has achieved the Investors in People Award. The providers and their staff are polite, courteous and have developed caring relationships with the people they look after. The home has devised an equal opportunities policy to protect people from discrimination. The providers have undertaken Internet research to find out more information about the needs and interests of people from different ethnic and cultural backgrounds. This information has been shared with staff and people using the service. The home has produced a detailed handbook for staff that covers health and safety responsibilities and duties. What has improved since the last inspection? A walk-in shower has been provided following consultation with people living at the home. Identification photographs have been added to peoples’ medication records. Improvements have been made to the kitchen making it easier for people to use. The home’s service user guide, policies and procedures have been updated. Staff have supported people to contribute to the development of their Person Centred Plan. These have been completed in a format that most of the people living at the home understand. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 7 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 2. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Good arrangements are in place to ensure that peoples’ needs are assessed before they move into the home. People benefit from being cared for by staff that have information about their individual needs and what care and support they require. EVIDENCE: Peoples’ needs are assessed before they can move into No 1 Taylor Avenue. People are only admitted into the home following receipt of a full Social Services assessment and care plan. The home also invites new people to complete a questionnaire that provides useful feedback about how well the service is meeting their needs. Compliance with standard two has not been fully assessed, as there have been no new admissions for several years. Each person living at the home returned a survey. They said that: • • They had been asked whether they wanted to move into the home; They had received enough information about the home to reach a decision about whether it was the right place for them. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6, 7 and 9. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The records kept about peoples’ needs, and how they will be met by the home, are satisfactory. This will help make sure that peoples’ individual needs and preferences are catered for. EVIDENCE: On admission into No 1 Taylor Avenue, a personal profile of the person is completed. An in-house assessment covering such areas as personal relationships, significant life events, social interests and hobbies is also carried out. Action plans are devised that set out what support each person requires and in what areas. For example, one person’s support plans covered their needs in the following areas: physical and mental health; diet, social and religious interests. People had signed their action plans confirming their agreement with the contents. Peoples’ support plans are evaluated each month and their placements at the home are reviewed every six months. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 11 Staff said that their Person Centred Planning (PCP) training provided them with the knowledge and skills they require to help people prepare their own PCPs. People are proud of their PCPs and showed the inspector what they have achieved. Each person’s PCP includes important information about the goals they want to achieve and what accomplishments they have achieved during their life. People keep their PCPs in their bedroom. People receive the support they need to make decisions and choices about how they want to live their lives. Peoples’ communication skills are generally good and they are able to make known their needs, wishes and preferences. The providers and staff treat people in a kind, respectful and sensitive manner. They demonstrate a good understanding of peoples’ needs and how to support them. The manager and her team recognise that taking reasonable risks is an essential part of peoples’ lives. The home takes steps to support each person to be independent while also keeping them safe. There is a range of risk assessments for each individual covering such areas as falls prevention and skin damage. Each person also has an individual assessment that addresses the risks associated with independent living. The assessments examined had been recently reviewed. In their surveys, people said that they decided what they did each day. They also said that the manager and her staff helped them to be independent and gave them advice when they needed it. Of the two relatives who returned surveys: • • • • One said that the home ‘always’ provided enough information to help her make decisions about her relative’s well-being. The other relative said that this usually happened; Both said that the home ‘always’ met the needs of their relative; Both said that the home ‘always’ kept them up to date with what was going on in their relatives’ lives; Both said that the home ‘always’ supported people to live the lives they chose to live. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 15, 16 and 17. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People are provided with good opportunities to join in local activities and make use of everyday community facilities. This enables them to be a real part of everyday community life. EVIDENCE: People are supported to participate in meaningful daytime activities and are able to benefit from attending employment and educational opportunities. For example, one person works four days a week at a local employment scheme and another person attends a day centre five days a week. Some people also attend local college courses. One to one staff support is provided to enable one person to engage in activities of their own choice. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 13 Staff support people to make use of everyday community facilities. For example, people spoke about how they use the gym and pool facilities at a sports club. One person said she enjoys going to a local nearby social club with other people living at the home. Another person said that they also enjoy ‘just relaxing at home watching the TV and spending time listening to music.’ They also said that ‘I cannot think of anything else I would like to do. I am happy here and feel that I have a good social life’. People are able to develop and maintain important personal and family relationships. Peoples’ care records contain important information about their families and friends. For example, one person travels to Morpeth using the local bus service to visit their mother. Another person enjoys a day out each week with their sister. One person said that ‘Lynn and Terry are my family.’ A relative who returned a survey said that the home ‘always’ supported her relative to keep in contact. None of the people living at the home require assistance with eating or drinking. People said they are happy with the meals served. They also said they received enough to eat and drink and enjoyed eating around the table together. People said that they chose what they ate. On the day of the inspection each person was having a different evening meal. One person said that it would be nice if they could spend time in the kitchen learning how to cook their meals. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18, 19 and 20. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The arrangements for meeting peoples’ health care needs are good. This helps ensure that people are able to lead healthy lives free from discomfort and pain. EVIDENCE: People are registered with local GP practices, opticians and dentists. Where appropriate, they are supported to attend dental, optical and chiropody appointments. People using the service said that they felt well cared for. In one person’s care records there was evidence that they had been supported to attend hospital appointments to monitor their physical health, following which the level of medication they received was reduced. People require minimal assistance with self-care and are mostly independent. Staff provide verbal support and reassurance where necessary. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 15 The home’s medication policy provides staff with guidance on how to handle medication safely. Medication is stored in a lockable tin within a locked cupboard. One person self-medicates. They have a lockable facility in their own room to store their medication. Following a recommendation made in the last inspection report, identification photos have been attached to peoples’ medication records. Hand wash facilities are available in the area in which medication is administered. Records are kept which cover medications received, administered, and disposed of within the home. All staff administering medication have undergone relevant training. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 and 23. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People benefit from living in a home where there are suitable procedures in place for handling complaints and concerns. This will help to ensure that any complaints received by the home are handled promptly and in a professional manner. EVIDENCE: The home has a complaints policy and procedure. Neither the home, nor the Commission, have received any complaints since the last inspection. Staff are clear about the action they would take on receipt of a complaint. People said that they had been told how to make a complaint. Of the two relatives who returned surveys both said that: • • They had been advised about how to make a complaint; The providers ‘always’ respond appropriately to any concerns raised. All staff have received training in the protection of vulnerable adults. The home has a safeguarding policy and procedure. There have been no incidents that required a referral in line with these procedures. Staff are clear about the steps they should take to protect the vulnerable adults in their care. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 25, 27, 28, 29 and 30. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The overall quality of the home’s décor, furnishings and fittings is of a good standard. This provides people with a homely and well-maintained place in which to live. Peoples’ bedrooms are well maintained and meet their needs. People are provided with a comfortable private space in which to relax and spend time. EVIDENCE: There is an annual development plan that identifies what improvements will be made during 2007. Action has been taken to implement the improvements referred to in the plan. People have been provided with single bedrooms that they have individualised according to their personal tastes and preferences. They also said they have what they need in their bedrooms. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 18 The layout and design of the home enables people to live together in a homely domestic environment. People share a lounge, dining room, kitchen and conservatory. The home is clean, tidy and hygienic. Staff have received training in the control of infection. The Department of Health infection control good practice checklist has been completed. Although specialist aids and adaptations are not required, a level access shower has been installed to make it easier for people to bathe independently. People said that they enjoy living at the home. One person said that she likes having her own bedroom but also enjoys joining the others in their rooms. People said that the home is ‘always’ clean and fresh. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 34 and 35. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The numbers of staff on duty satisfactorily meet the needs of people living at the home. This means that they are able to lead independent lifestyles with the right level of support and assistance. EVIDENCE: Mrs Grimshaw said that a range of pre-employment checks are completed before new staff commence work at the home. The most recently appointed member of staff is a member of the provider’s close family. Although a Criminal Records Bureau Disclosure check had been obtained, Mrs Grimshaw said that an application form had not been completed or written references obtained. There was also no evidence that the staff member’s identity had been verified. The home uses a one-week repeating rota. The providers cover the majority of shifts working each day from 7am to 10pm. Two staff are employed and work Monday to Friday between 9am and 4pm. Staff are prepared to work flexibly covering weekends and evenings when required. The home’s staffing Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 20 levels are sufficient to meet the needs of people living at Taylor Avenue. People said that they are very happy with the support and guidance given to them by Mr and Mrs Grimshaw. No staff have ceased their employment at the home since the last inspection. Staff have completed statutory training in moving and handling, basic food hygiene and health and safety. Arrangements had been made for two staff to refresh their training in first aid and fire prevention at the start of the New Year. All staff have obtained a nationally recognised qualification in care. One member of staff has attended an equal opportunities training course. People said that staff: • • ‘Always’ treated them well; ‘Always’ listened and acted on what they said. Relatives who returned a survey said that: • • Staff have the skills and knowledge required to look after their relative; The home is able to fully meet the different needs of all the people living there. Staff have also completed more specialised training. This enables them to meet the individual needs of people living at the home. For example, both staff have completed a care qualification that focuses on the needs of people with learning disabilities. They have also completed training in the implementation of the Mental Capacity Act. A training needs analysis has been completed for each staff member. Although staff receive supervision, this does not happen at the frequency set out in the National Minimum Standards. For example, one member of staff had only received supervision on four occasions during the last 12 months. Both staff had received an annual appraisal during the last 12 months. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39 and 42. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager provides a clear sense of leadership and involves staff and people living at the home in the running of No 1 Taylor Avenue. This means that people live in a home which is run and managed by a person who is fit to be in charge, is of good character and able to discharge her responsibilities fully. EVIDENCE: The manager has obtained relevant qualifications, including the Registered Manager’s Award. She regularly updates her statutory training and has completed extra training such as Person Centred Planning. Mrs Grimshaw displays the professional competence required to manage Taylor Avenue. Staff said they are clear about the standards of care to which they are expected to work to. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 22 The quality of care and services provided at the home are monitored at a number of different ways. For example: • • Because the providers are present in the house 24 hours a day this gives them a good insight into the conduct of the home and its staff; Arrangements are in place to ensure that the home is maintained in a safe and hazard free condition. For example, annual health and safety and medication audits have recently taken place. Monthly ‘room by room’ assessments are also carried to ensure that peoples’ bedrooms are maintained to a satisfactory standard. Each year people living at the home, staff and professionals involved with Taylor Avenue, are invited to complete quality surveys. This last took place in April and September 2007. The manager said that no concerns had been identified. No health and safety concerns were identified following a tour of the premises. The required fire prevention checks have been completed. The home has an up to date fire risk assessment and has been assessed as satisfactory following the fire officer’s last inspection visit. All staff have received fire training and participated in fire drills on at least two occasions over the previous 12 months. Arrangements have been made for staff to update their fire training. The risks posed to each person should a fire break out within the home have been assessed. Documentary evidence is available confirming that the home’s gas and electrical systems have been checked. Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 X 5 x INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 3 26 X 27 3 28 3 29 3 30 3 STAFFING Standard No Score 31 X 32 2 33 X 34 3 35 3 36 x CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 X 3 3 X 3 X X 3 X Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 24 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP32 Regulation Schedule 2 Timescale for action Ensure that the following is 01/12/07 carried out with regards to the most recently appointed member of staff: • • An application form is completed; Two written references and verification of identity are obtained. Requirement RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Cramlington Area Office Northumbria House Manor Walks Cramlington Northumberland NE23 6UR National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Taylor Avenue, 1 DS0000000569.V346598.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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