Annual service review
Name of Service: The Island Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Main Road Leysdown On Sea Sheerness Kent ME12 4LH 01795510271 01795511747 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Dr Jagjit Singh Pawar,Mrs Kuldish Kaur Pawar Number of places (if applicable): Under 65 Over 65 0 44 44 0 The maximum number of service users to be accommodated is 44. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Island Home provides care for up to 44 people who are either over 65 years old, or who are under 65 years and have a physical disability. The home is divided into two, separate units with their own staff teams and communal areas. The ground floor is open-plan in design for wheelchair access and is home to up to 20 people with a
Annual Service Review Page 2 of 6 physical disability. There is a passenger lift to the first floor. The first floor is home to up to 24 older people. All residents have the use of a garden at the side of the property. This is home to birds and chickens. There is also a patio garden on the first floor. The home is located in the village of Leysdown and is in walking distance of local facilities. There is a bus service to Sheerness. There is a car park at the home and additional off road parking. Please contact the home manager for up to date information regarding fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The home last had a key inspection in September 2007. This is when it was given the current quality rating. The last inspection report was very positive and no requirements were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. The AQAA indicated a range of areas where improvements have been made in the last year, in particular pre admission assessments are more robust, there has been improvements in monitoring staff training, the frequency of activities and day trips have increased, and communal areas have been redecorated. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, looking at ways to improve staff training and qualifications by providing incentives. The home are also planning to udate all policies and procedures including developing more comprehensive care plans. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 There will be no change to the inspection plan, and the Commission will do a key inspection by the 20th September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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