Inspection on 19/06/09 for The Mews
Also see our care home review for The Mews for more information
This inspection was carried out on 19th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Mews The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Capron Date of this annual service review: 1 8 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Stone Road Eccleshall Stafford Staffordshire ST21 6JX 01785851185 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Select Health Care Limited Number of places (if applicable): Under 65 Over 65 8 2 0 0 The maximum number of service users to be accommodated is 8 The registered person may provide the followng category of service only: Care Home Only (Code PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical Disabiltiy (PD) 2 Learning Disabiltiy (LD) 8 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left the service in August 2008. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Mews is a private care home registered to provide residential care for up to eight people with a learning disability. The service can take two people that also have a physical disability. The home is located in the extensive and attractive grounds of Hilcote Hall and is approximately one mile from the village and facilities of Eccleshall. The Mews has its own enclosed garden/patio area. The property provides two-storey
Annual Service Review Page 2 of 6 accommodation. Communal facilities are located on the ground floor. All places are provided in single bedrooms, two of which have en-suite disabled access shower and a total of three bedrooms are located on the ground floor. Access to the first floor is by stairs only. The fees charged range from 540 -1200 pounds per week. This information was contained in the Service User guide and applied at the time of the inspection. People may wish to obtain more up to date information from the care home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The information used for this Annual Service Review includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints and safeguarding incidents The previous key inspection report Surveys from people that live there and staff that work at the service. What has this told us about the service? Since we visited the service last a new manager is in place. She was previously the deputy manager. Although she has been in post for some months she is not registered with the commission. When we visited last time we made three requirements. The service has written to us to say that they have addressed these issues. The service sent us an AQAA when we asked for it. It tells us about the service and its plans for the future. When we visited the service last we saw that the service had developed person centred plans that included lots of visual information to help people to understand them. The AQAA tells us that they have continued to develop these plans and that they include peoples wishes for the future. Last time we saw that they had developed information in an easy read format and the AQAA told us that they had an easy read menu board and had developed a multi sensory garden. They also tell us that some people have a communication passport to enable them and staff to communicate together more effectively. People told in their surveys that they made decisions about the lives. The AQAA told us that the service seeks the views of the people that live there through for example questionnaires and meetings. The AQAA told us that the service had made changes after seeking the views of people that live there. For example display boards have been put in, activities have been changed and parts of the service has been redecorated. At our last inspection we saw that the service had an complaints procedure that was in an easily accessible format. Our surveys tells us that people know how to make a complaint. On our last visit people that live at the service were involved in running parts of the service. They helped with shopping, deciding on meals and with cooking. The AQAA tells us that these activities have continued. The AQAA also tells us that they provide people with a variety of activities and that people choose the things they want to do. They tell us that if people have spiritual needs the service supports them to have these met. Since we visited the service last there have been two alleged safeguarding incidents. Although both incidents were investigated in neither case was the incident reported by the service in the way agreed under the inter agency procedures. In one instance this meant that people were potentially at risk for some time. The services AQAA tells us that staff have received training in health related issues in order to improve their knowledge of the support people need. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We intend to complete a random inspection to assess staffs knowledge of safeguarding issues and their understanding of the safeguarding referral process. Annual Service Review Page 5 of 6 Reader Information
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