Care Home: The Mews

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What the care home does well The service`s staff are aware of signs of safeguarding and know how to appropriately refer issues. What the care home could do better: The service needs to ensure that all staff are aware of whistle blowing procedures. The safeguarding policy and procedures should be updated to reflect the agreed inter agency safeguarding procedures including information about the need to refer potential incidents to the local authority. Random inspection report Care homes for adults (18-65 years) Name: Address: The Mews Stone Road Eccleshall Stafford Staffordshire ST21 6JX two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Capron Date: 2 9 0 9 2 0 0 9 Information about the care home Name of care home: Address: The Mews Stone Road Eccleshall Stafford Staffordshire ST21 6JX 01785851185 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Select Health Care Limited care home 8 Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 8 2 The maximum number of service users to be accommodated is 8 The registered person may provide the followng category of service only: Care Home Only (Code PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical Disabiltiy (PD) 2 Learning Disabiltiy (LD) 8 Date of last inspection Brief description of the care home The Mews is a private care home registered to provide residential care for up to eight people with a learning disability. The service can take two people that also have a physical disability. The home is located in the extensive and attractive grounds of Hilcote Hall and is approximately one mile from the village and facilities of Eccleshall. The Mews has its own enclosed garden/patio area. The property provides two-storey Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home accommodation. Communal facilities are located on the ground floor. All places are provided in single bedrooms, two of which have en-suite disabled access shower and a total of three bedrooms are located on the ground floor. Access to the first floor is by stairs only. The fees charged range from 540 -1200 pounds per week. This information was contained in the Service User guide and applied at the time of the inspection. People may wish to obtain more up to date information from the care home. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: We visited the service to look at the services safeguarding practices due to concerns earlier in the year when safeguarding issues had not been referred appropriately. We looked at the services safeguarding and whistle blowing procedures. We found that procedures were in place but that the safeguarding procedure dd not reflect current practice. It did not identify the correct process for referring potential safeguarding incidents to the local authority. We spoke to three members of staff, one of which was the deputy manager. All the staff were aware of signs of potential abuse and of how to respond if they have concerns that someone may be being abused. All the staff were aware of the need to refer any concerns to the local authority as the co-ordinating authority for safeguarding issues. We spoke to the staff about the whistle blowing procedures and some staff were unclear about the procedure. The services needs to make sure that staff understand the procedure. We also looked at a care plan for someone that could display verbal and physical aggression. We saw that a plan was in place to support this person and to ensure the protection of others. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 32 32 The safeguarding policy and procedure should be updated to reflect the agreed inter agency safeguarding procedures. All staff should be made aware of the whistle blowing procedures. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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