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Inspection on 09/07/09 for The Woodmill

Also see our care home review for The Woodmill for more information

This inspection was carried out on 9th July 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: The Woodmill The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Exeter Road Cullompton Devon EX15 1EA 01884836220 01884836229 the.woodmill@thedtgroup.org Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability Brain Injury Rehabilitation Trust Number of places (if applicable): Under 65 Over 65 19 19 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Appointment of new manager. Regisration under assessment. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Woodmill is a single storey building, which was specially adapted in 1993, for the Brain Injury Rehabilitation Trust. It operates in conjunction with other residential services and community services, to provide a continuum of services operated by the Brain Injury Rehabilitation Trust. There are 19 single bedrooms all with en-suite facilities. There is a conservatory lounge and an activity /TV Lounge, with another activity area with pool table and seats. There is also an art room. A physiotherapy room is available. There is a training kitchen with a high/low sink and a work skills area. Outside there are two landscaped patios, BBQ area and a gardening section. The current weekly charge is between #1908 - #1362. Additional charges are made Annual Service Review Page 2 of 7 for clothing, toiletries, telephone calls, gifts for family members, chiropody, taxis and individual hobbies. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 15 June 2007 and the annual service review completed 19 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The home were sent surveys for people living at the home to complete but unfortunately none were returned by the date of writing the report. The home has been without a registered manager for some time, but an appointment of Service Manager has been made during the year. An application for registration has been received by CQC and is currently under assessment. The AQAA tells us that regular service user forum meetings are arranged on a fortnightly basis. Advanced notice is given to allow time for service users to have enough time think about and discuss the issues that are relevant and important to them. Service users are actively encouraged to be involved in the running of their home and representatives are welcomed at operational meetings. There have been 4 new admissions to the home in the last year. As a result of listening to what service users request individuals are supported to go shopping and to prepare food as part of the rehabilitation programme with a one to one enabler. Everyone is given the opportunity to participate in the cooking group to help improve living skills and awareness of health & nutrition. In the last year improvements have been made to the way in which service users are Annual Service Review Page 4 of 7 involved in the setting personal goals by holding meetings with service users and key professionals A range of activities are arranged both within the home and within the local community. The pottery group continues to flourish and items of pottery are on display for any visitors to purchase. One service user has been supported in obtaining a Learning for Life NVQ style qualification. There are regular trips for service users to engage within the local community to take part in events and activities, including accessing the sports centre and taking part in swimming or using the gym. Service users have bus passes to help them access the community further afield. One service user is supported by an enabler to attend the local youth club and 3 service users attend a local college. Service users are encouraged to maintain contact with friends and family. The homes complaints procedure is available and accessible to everyone. Feedback is encouraged from people living at the home, family, friends and other interested parties. In the last year the home has introduced more visible, easy to understand information on how to make known comments, concerns, compliments No complaints were received in the last year. There is an ongoing maintenance programme for the home. Improvements have been made during the last year to bedrooms and communal areas, after listening to the views of service users, to make them more user friendly. Two bathrooms have been converted to wet rooms. 32 permanent members of staff are employed at the home. Of these 5 have achieved an NVQ level 2 or above in care. All staff receive induction and ongoing training. 13 staff have left their employment at the home in the last year. Clinical staff members have been trained in the making and use of splints and also Assessment of Motor Processing Skills. A new Speech and Language Therapist has joined the staff team. The new service manager was appointed in April 2009. He has experience of managing services for people with complex health and social care needs, and is actively supported by an experienced and knowledgeable deputy manager and assistant manager. The service has a strong commitment to continuous quality service development and ensuring a quality service is delivered to service users. There are a range of policies and procedures in operation at the home which are regularly reviewed. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 15 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!