Inspection on 10/05/09 for Tixover Care Home
Also see our care home review for Tixover Care Home for more information
This inspection was carried out on 10th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Tixover Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debbie Williams Date of this annual service review: 1 3 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Tixover House Tixover Grange Stamford Rutland PE9 3QN 01780444491 01780444572 Tixoverhouse@barchester.com www.barchester.com Barchester Healthcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 48 15 48 48 No more than 15 persons with Dementia should be accomodated within Tixover House Care Home. The maximum number of persons to be accommodated in Tixover House Care Home is 48 Tixover House is registered to provide personal care to male and female service users whose primary care needs fall within the following categories; Physical Disability over 65 years of age PD(E) 48 Physical Disability over the age of 55 years PD 48 Old age not falling within any other age category OP 48 Dementia over 65 years of age DE(E) 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 5 Tixover House is part of Barchester Healthcare Homes Limited, and provides both residential and nursing care. Qualified nurses are on duty throughout the 24-hour period. The home is close to the village of Tixover on the A47, surrounded by open countryside. It is set within well-maintained grounds and is bright, clean and modern in design. All areas of the home and gardens are accessible to people who use wheelchair. Many rooms have en-suite facilities and can be personalised with the resident?s own furniture, if so desired. There are attractive communal sitting rooms, and a dining area on the ground floor. There are additional toilets, and assisted bathing and showering facilities for less able residents. There is an `in house? laundry service and all food is freshly prepared and cooked `on site?. The Statement of Purpose and Service Users Guide (both give information about the home) are provided for all new residents, and a copy is available in the reception area, with the most recent inspection report. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we received or asked for since the last key inspection. This included the annual quality assurance assessment (AQAA) which the provider sent us. The AQAA is a self assessment tool that focuses on how well outcomes are being met for people living at Tixover Grange. It also gave us some numerical information about the service and information about how the providers have managed any complaints. We also looked at the notifications the providers sent to us since the last key inspection. Notifications are a legal requirement and the providers send us a notification about any event that potentially affects the wellbeing of people living at Tixover Grange. The previous key inspection (16/05/2007) and annual service review (02/09/2009) and any other visits we have made to the service in the last twelve months and any information we have received from other organizations about Tixover Grange. What has this told us about the service? The provider sent us their AQAA when we asked for it. The AQAA was clear and comprehensive and gave us detailed information about the service and the improvements the providers have made or are working towards. The providers have kept us informed about any changes or incidents that have occurred at Tixover Grange since the last twelve months and have responded professionally and appropriately at all times. The Care Quality Commission has not received any complaints about Tixover Grange since the last key inspection. The providers AQAA told us they had received two complaints through their internal complaints procedure, both complaints were investigated and upheld. On the basis of the information we have looked at, our opinion is that Tixover Grange is still providing an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by the 16th of May 2010. However, we can inspect the service at anytime if we have any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 4 of 5 Reader Information
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