Annual service review
Name of Service: Uvedale Hall Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Hutton Date of this annual service review: 1 8 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Coddenham Road Needham Market Suffolk IP6 8AX 01449722250 01449722964 uvedale@pri-med.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Pri-Med Group Ltd. Number of places (if applicable): Under 65 Over 65 0 29 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Uvedale Hall is an imposing period house in Needham Market, which is a lively village between Ipswich and Stowmarket. The village amenities of post office, bank, shops and church are within walking distance of the home. Needham Market also has bus and rail links to Ipswich and Bury St. Edmunds. Needham Lake with all its bird life and attractive walks is within a few hundred yards of the grounds. The accommodation is over two floors and consists of rooms for twenty-nine residents all with en suite facilities. The first floor is accessed by a curving staircase or passenger lift. The communal rooms are situated on the ground floor and offer a choice of lounges and dining rooms, a conservatory and shaded patio area overlooking the wellmaintained gardens. Within the grounds is a sheltered housing complex that was built to match the architectural style of Uvedale Hall. There is ample car parking provision for both
Annual Service Review Page 2 of 6 buildings. The fees for accommodation range between £600.00 and £760.00 a week but do not include the cost of hairdressing, chiropody, transport and escort, dry-cleaning and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (self-assessment) when we asked for it. The self-assessment included some good information. It told us that the service is listening to people who use their service because, Annually in May we send out quality assurance questionnaires directly to every resident, family members or representatives and staff. We also send questionnaires to external professionals who visit the Hall, ie. GPs, Nurses, Chiropodist etc. This process enables us to obtain feedback both positive and negative and enables us to continue to improve our services and meet the changing needs of residents and staff. Every eight weeks we have resident/relative meetings, these are arranged on different days and times to accommodate all. These are minuted and feedback from these also assists us to improve the service we provide. The service also demonstrated that it is developing. Examples include: Residents now go shopping every Monday and a shopping list is taken from residents who do not want to go. Raised garden being organised on request from residents wanting to grow their own vegetables. Easier access has been made to get from the Hall to the garden area. Employment of hostess and laundry person at weekends. The laundry person is employed for two hours a day at the weekend. Both of these appointments have given care staff more time to spend with residents to assist with their social and personal needs. We have increased the number of staff undertaking NVQ training. The service has been proactive in notifying us of events in the service and we feel that we are kept informed of any significant events at the home. The service tells us they have received no complaints in the last 12 months. We have not been made directly aware of any complaints issues about this service. We sent out surveys for residents, staff, relatives and social and health professionals involved with the home . We received a very good response. There were 6 completed surveys from members of staff, 4 from relatives, 2 from social and health professionals and 6 completed surveys from people using the service. The surveys received were Annual Service Review Page 4 of 6 very positive. Staff told us that checks such as references and CRB were carried out before they started work and that their induction and training given was relevant to their role. One person said we have a friendly welcome to all who visit Uvedale. Staff also said that they were given up to date information about the people they supported. One person said We look after individual needs of all with equality and respect. Staff also thought there were enough staff on duty. All staff commented that Uvedale was a lovely place to work. The comments received from residents were positive. The residents believe they get a good service. All residents felt that staff always treated them well and listened and acted on what they said. The residents knew who to speak to if they were ever unhappy. One resident said All the staff are cheerful, helpful, suggesting things which may help and individual. Another resident wrote I would like to say this is a wonderful home - very good. Feedback received from 4 relatives was positive with all our questions relating to their relatives care being answered positively. One relative wrote Uvedale Hall is a very well run residential home; lovely friendly staff, nothing too much trouble for them. I find my relative is getting the very best care. I find cleanliness at Uvedale first class. The two surveys received back from professionals were also positive to all our questions about resident care and support. One professional wrote a very good home, staff friendly and highly compassionate. Always willing to take advice. The other professional commented about how good communication was with the home, resident and relatives. What are we going to do as a result of this annual service review? At the previous key inspection on 19th June 2007 we judged this was an excellent service. We do not believe anything significant has occurred to change our view, therefore we will continue to gather information about this service and keep to our schedule of inspection. We will complete a key inspection of this service by 30th June 2010. We believe that this service will address any issues that come to their attention. Annual Service Review Page 5 of 6 Reader Information
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